Ratings based on 442 Verified Reviews

4.5 out of 5
97% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Families
by A verified traveler

Posted Aug 21, 2017
Awesome stay, suites have really nice view and are spacious. So much cheaper than SF downtown but yet close enough.
Comment from Hotel Management
Aug 21, 2017 by HIEX Team , Hotel Management
Dear Guest: Thank you for your five-star review, we are really happy that we are continuing meeting your expectations. We're looking forward to see you in our property in the near future. Regards, Holiday Inn Team!
5 out of 5
by gary

Very good!

Posted May 24, 2017 on Hotels
Very good experience, Ocean view, clean room, manger was very pleasant. At check in, he upgraded to 2nd floor room for a better ocean view! The bed was one of the nicest, comfortable we have ever experienced. We are planning our next stay this week!
Comment from Hotel Management
May 26, 2017
Dear guest, we thank you for the 5-star review! We are glad you enjoyed our property and particularly our pleasing views. I will pass along your great comments to the staff here. If you' re planning to come back to this area, do not hesitate to give us a call, we will more than happy to assist you with your future accommodations. Sincerely, Holiday Inn Express and Suites Team!
5 out of 5
by John

Posted May 16, 2017 on Hotels
Comment from Hotel Management
Jun 5, 2017
Dear guest, we thank you for the 5-star review! We are glad you enjoyed our property and particularly our pleasing views. I will pass along your great comments to the staff here. If you' re planning to come back to this area, do not hesitate to give us a call, we will more than happy to assist you with your future accommodations.
1 out of 5
by A verified traveler from Irvine, CA

Nice hotel but I was charged twice.

Posted May 11, 2017 on Orbitz
Pros: Location
Location: Nice hiking trail near the beach.
We booked this hotel for a weekend getaway near San Francisco. It's in a nice location and the hotel is clean and nice but was under renovation so it's a bit noisy and the ambiance is disrupted with dirt and heavy construction equipment. I booked the hotel and paid for it through Orbitz. When I got there, I left a credit card for incidentals as is customary when checking in. The room was left clean and a week later, I found out I was charged again for the room. I called the hotel and they confirmed there were no "incidental" charges but told me I had to speak with corporate. I was transferred to corporate and they told me they couldn't reverse the charges and I had to speak with the local hotel. Back and forth I went wasting my time. I ended up disputing the charges with my credit card company. BEWARE, they will charge you twice!!!
5 out of 5
by Carole

Great hotel right by the beach/ocean

Posted May 1, 2017 on Hotels
Great hotel in a wonderful location right on the beach/ocean. All the people who served us were very nice and friendly. There were even cookies and drinks available in the lobby all afternoon. Nice, hot breakfast.
Comment from Hotel Management
May 26, 2017
Dear Guest: Thank you for your five-star review, we are really happy that we are continuing meeting your expectations. We're looking forward to see you in our property in the near future. Regards, Holiday Inn Team!
5 out of 5
by Carol

Great hotel in Pacifica

Posted May 1, 2017 on Hotels
This was the perfect hotel for me. My room had a terrific view of the ocean, breakfast was included and the staff was really friendly and helpful.
Comment from Hotel Management
May 26, 2017
Dear Guest: Thank you for your five-star review, we are really happy that we are continuing meeting your expectations. We're looking forward to see you in our property in the near future. Regards, Holiday Inn Team!
5 out of 5
by Cynthia

Posted Apr 15, 2017 on Hotels
Comment from Hotel Management
Apr 20, 2017 by James, Hotel Management
We want to thank you for writing your review, we are really happy that we met your expectations and that Pacifica Ocean view add an extra touch during your stay, if you need future accommodations along this beautiful part of California, do not hesitate to give us a call, we will be more than happy to assist you. Sincerely, Holiday Inn Pacifica team!
4 out of 5
Recommended
for Everyone
by A verified traveler from california

Great location by the ocean and great breakfast.

Posted Apr 9, 2017
The rooms were comfy and clean with microwave, paper plates, bowls, utensils and paper towels. Wonderful full hot breakfast and cookies in the evening. The wifi had trouble but it was stormy. The staff was friendly.
Comment from Hotel Management
Apr 10, 2017 by HIX , Hotel Management
Dear Guest, Thank you for taking the time in writting this review, we are glad that you have enjoyed your stay. Let's us know if we can assit you in the near future. Sincerely, Holiday Inn Express Team!
5 out of 5
by A verified traveler

A Fun Weekend Getaway

Posted Mar 29, 2017 on Hotels
We were happy with our accommodations. The room was clean, comfortable and quiet. The bed was super cozy. We enjoyed the complimentary breakfast and the staff was great. Nick's was within walking distance and we enjoyed a couple of delicious meals at this historic restaurant. We feel like this hotel was affordable enough for us to plan another trip to the coast soon!!!!
Comment from Hotel Management
Mar 31, 2017 by James, Hotel Management
Dear Guest: Thank you for all your positive comments, we are really excited that your expectations were reach. Let us know how can we help you in the near future! Sincerely, Holiday Inn Express & Suites!
5 out of 5
by Joe

Great locale

Posted Mar 24, 2017 on Hotels
Love the location on the ocean
Comment from Hotel Management
Mar 31, 2017 by James, Hotel Management
Dear Guest thank for your comments, we will love to have you back with us again! Contact us directly for your future travel arrangements! Thank you!