Ratings based on 439 Verified Reviews

3.1 out of 5
58% of guests recommend
3.5 Room cleanliness
3.6 Service & staff
2.7 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from west yorkshire

The lift was broken

Posted Jun 4, 2017
Tatty inplace marks on carpets like bleach bedding never got changed from Sunday to Friday bathroom never got cleaned never stayed long enough noisy place doors banging Staff were helpful and friendly checkout time at 11am allowed in room at 2 pm
4 out of 5
by A verified traveler

This traveler left a rating score only Posted May 11, 2017 on Hotels
3 out of 5
by A verified traveler from lincolnshire

Hotel close to where needed

Posted May 11, 2017
Cons: Needs redecorating a more inviting colour.
Hotel ok, did not like being in basement next to boiler room, quite noisy all night,
3 out of 5
Recommended
for Other
by A verified traveler from michigan

Good location for everything.

Posted May 9, 2017 on Orbitz
Cons: If it ain't broken, then don't fix it as it is what it is!
Location: 2 minute walk to tube station (Paddington) for heathrow airport train, Excellent Italian, Greek and etc., resturants.
Access to museums and shopping by walking through KENSINGTON GARDENS AND OR HYDE PARK, takes little time and saves ears and crowds in the tube.
3 out of 5
by A verified traveler from UK

Good location

Posted May 7, 2017
Pros: Location, it was good to be able to leave our luggage behind the desk after we checked out.
Cons: Breakfast
Location: Very close to Paddington station
Good location, very close to Paddington station. Good check-in staff, room adequate, but in need of redecoration. Bathroom excellent, room clean. Breakfast very poor, would perhaps be better if they offered a Continental style breakfast. Coffee disgusting.
1 out of 5
by A verified traveler

Horrible horrible hotel

Posted Apr 2, 2017 on Hotels
Horrible hotel. Not meant for anybody with large suitcase. Stains on bed. Tiny washroom, dirty tea cups and kettle. No space to move around in the room. Hygiene is an issue. Only silver lining is the location.
3 out of 5
by A verified traveler from Swindon

Close to train station and shops

Posted Mar 22, 2017
Pros: Close to Station
Cons: Customer Service Experience
Reception staff on arrival was not customer service focused ...just a few grunts
4 out of 5
by Anthony

Value for money place to stay.

Posted Feb 22, 2017 on Hotels
Second time staying at the Castleton Hotel. Good price, clean, and friendly staff. They do a good breakfast, too. Location is very good. A good variety of restaurants, pubs and shops in the immediate vicinity and Paddington Underground is a couple of minutes walk away. A value for money place to stay.
2 out of 5
by A verified traveler

Poor Cgoice

Posted Feb 1, 2017 on Hotels
Noisy. Staff surly. Breakfast poor and jam moldy. Lift unpredictable.
2 out of 5
by Paul

Posted Jan 31, 2017 on Hotels
To be honest I was disappointed, this was advertised incorrectly, the room was very small as for the bathroom its a pod type and its like something you would see on a small canal boat, the staff were ok the cleanliness was hit and miss, the location was good but I would not recommend it.