Ratings based on 1,317 Verified Reviews

3.8 out of 5
81% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
3.5 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Amazing location to stay before a heathrow express

Posted Oct 30, 2017
Great place to stay rather than Hearhrow if you are traveling. Great night life and restaurants too. I was not very mobile due to a knee injury and this hotel fit the bill perfectly.
Comment from Hotel Management
Oct 30, 2017 by Victoria Crampton, Hotel Management
Thank you for taking your time to comment on the amazing location. Your feedback is very well received. Kind regards, Victoria Mercure London Paddington
4 out of 5
Recommended
for Everyone
by A verified traveler from New York NY

Convenient location to Paddington Station

Posted Oct 28, 2017
Pros: Clean and efficient layout even though small
Location: Adjacent to Paddington station and Underground so easy to get to museums and tourist sites
Clean, comfortable, but small room. Staff helpful. Nearby Greek restaurant "It's all Greek to me" offered reasonably priced and tasty meals
Comment from Hotel Management
Oct 30, 2017 by Victoria , Hotel Management
Thank you for taking your precious time to review your recent stay with us, I am delighted to hear you found the stay 4/5. Your comments on the clean and efficient layout is very well received. Kind regards, Victoria Mercure London Paddington
4 out of 5
by A verified traveler from Midlands, UK

Great location

Posted Sep 18, 2017
Cons: Hire better cleaners? One was simply spraying liquid into air then walk off when I assume she was meant to be cleaning the stairwell.
Always like to stay here when travelling abroad as it's so easy to get to Heathrow from Paddington. The manager was very helpful in dealing with a booking / payment enquiry.
Comment from Hotel Management
Sep 20, 2017 by Victoria Crampton, Hotel Management
Thank you for sharing your four star review. I am delighted to hear you found the location perfect and the manager excellent in dealing with your enquiries. We look forward to welcoming you back in the very near future. Kind regards, Victoria Crampton
3 out of 5
by A verified traveler

close to Paddington station

Posted Sep 16, 2017
No availabe room for check in upon arrival on 8pm. Need to wait for half an hours.
Comment from Hotel Management
Sep 20, 2017 by Victoria Crampton, Hotel Management
Thank you for taking your precious time to review your recent stay with us, I am delighted to hear you found the hotel well located and perfect for travel around the city centre. We look forward to welcoming you back in the very near future. Kind regards, Victoria Crampton
5 out of 5
by Robert

Close to Paddington station

Posted Aug 29, 2017 on Hotels
Hotel is next to Paddington station so easy to find if travelling by train. Plenty of restraints and pubs nearby. Nice hotel, bed was a little short as my feet were hanging off the end which Is a first for me as I'm just under 6ft so usually not an issue, think this was due to the room being narrow so to make space to walk around it. No breakfast included with room but no issue as McDonald's next door and loads of ogre places close by. Nice bathroom too. I'd use macure hotels again despite them being (in my opinion) a little overpriced but hey this is london.
Comment from Hotel Management
Sep 8, 2017 by Malcolm, Hotel Management
Thank you for sharing your comments, I am delighted to receive your feedback. It is a pleasure to hear you found the hotel conveniently located next to Paddington station. Your feedback on the local area is well received. It is a pleasure to hear you will return to stay with us in the near future. Kind regards, Victoria Crampton, Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveler from Nigeria

Clean and directly by Paddington station

Posted Aug 26, 2017
I enjoyed my stay - the provision of handy mobile device in the room is quite an innovation.
Comment from Hotel Management
Aug 26, 2017 by Victoria , Hotel Management
Thank you for your 5 star review. I am delighted to hear you found the Handy mobile useful, your comments are very well received. Kind regards, Victoria Crampton Guest Relations
2 out of 5
by A verified traveler from manchester, uk

Misleading by expedia and hotel

Posted Aug 25, 2017
Very disappointing, I have used expedia hundreds of times and was never compelled to write a review until now. Expedia described the room as 26sqm executive double with breakfast buffet, it was anything but executive. The bed was two singles joined together where you fall into the middle, the room was stuffy and not in the best condition. No one gave me the breakfast voucher at check in so going to breakfast only for the lady to demand that I show her voucher before allowing me breakfast. She insisted I go back to reception and get one. Reception were apologetic and offered a voucher by which time I lost my appetite and decided to leave. Very very poor experience and not just mercures fault alone, expedia equally culpable for misleading description. I would never stay at mercure again and seriously considering shifting my allegiance away from expedia.
Comment from Hotel Management
Sep 8, 2017 by Victoria Crampton, Hotel Management
Thank you for taking your time to share your comments, I am sorry to hear you were disappointed in your recent stay with us, I can assure you this was not our intention. Your feedback on the bedroom description is well received. We will certainly explore your comments as a matter of urgency. We do hope to have the pleasure of welcoming you back in the near future in order to restore your confidence in our hotel. Kind regards, Victoria Crampton.
3 out of 5
by A verified traveler

VERY tiny but minute walk to Paddington station

Posted Aug 21, 2017 on Hotels
stayed in double VERY tiny bed room with quite expensive price (common in London?) the lift was broken when i stayed, and i had to walk all the way up to 4th or 5th floor. the location of the hotel was just perfect. a minute walk to padding station.
Comment from Hotel Management
Aug 26, 2017 by Malcolm, Hotel Management
Thank you for your review, it is a pleasure to hear you found the hotel perfectly located for Paddington station. Your feedback is all very well received. Kind regards, Victoria Crampton Guest Relations
4 out of 5
Recommended
for Everyone
by A verified traveler

Very close to Paddington but small

Posted Aug 20, 2017
Pros: Proximity to train and underground
Location: Lots of shops and restaurants. The underground is across the street
We stayed one night on our way home. Very close to Paddington (1 block) but rooms are small. However they are clean and comfortable. Restaurant attached(Garfunkels ) is good and waitresses are efficient
Comment from Hotel Management
Aug 20, 2017 by Victoria Crampton, Hotel Management
Thank you for your five star review, It is a pleasure to hear you enjoyed your stay at Mercure London Paddington. We do hope to have the pleasure of welcoming you back. Best wishes, Victoria Crampton Guest Relations
4 out of 5
by A verified traveler from Santa Barbara

Convenient location but tiny rooms

Posted Aug 19, 2017 on Orbitz
Pros: The location.
Cons: The room size is barely adequate.
Location: Right next to Paddington station. Sightseeing bus stop less than a block away. Lots of restaurants and shopping in the area.
Great location, right next to Paddington Station. Nice, modern decor. Good included breakfast. Friendly staff and clear rooms. However, both rooms (one with two twin beds and one with one double) were tiny and barely adequate for both occupants and luggage. If you have a lot of luggage or plan to spend lots of time in room, this hotel is not for you.
Comment from Hotel Management
Aug 26, 2017 by Guest Relations, Hotel Management
Your 4 star review is excellent, thank you for sharing your experience. I am delighted to hear you found the location great and the modern decor wonderful. Your feedback on the friendly and helpful team is excellent. Thank you. Kind regards, Victoria Crampton Guest Relations