Ratings based on 3,740 Verified Reviews

4.2 out of 5
90% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Location is excellent; super service

Posted Nov 10, 2017
I only stayed one night for business. I was impressed with the personal attention in the service - they really focused on me as an individual.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 7, 2017
Great Hotel easy to walk to or from trains terminal, good area.
5 out of 5
Recommended
for Everyone
by A verified traveler

Best hotel in london

Posted Nov 6, 2017
Nice stay ,clean room and more than friendly stuff .feeling home at Lancaster
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Overnight business conference

Posted Nov 1, 2017
The hotel has been recently refurbished - and it shows. An excellent eye for detail in ambience, layout and facilities. But the real credit is to the staff from the concierge to reception to room service to restaurant they all deserve praise. However first impressions are so important and the receptionist named Jin was an asset to the hotel - friendly, welcoming helpful and efficient.
5 out of 5
Recommended
for Everyone
by A verified traveler from Caribbean

First Class Hotel

Posted Oct 26, 2017
Pros: New Modern Finishes, Luxurious Bed in White Linens.
Location: Shopping- Oxford Street is literally down the street.
Although a few details remain this property has been beautifully renovated and is stunning.
5 out of 5
Recommended
for Everyone
by A verified traveler from Montreal, Canada

Better than expected, will be returning soon

Posted Oct 16, 2017
Beautiful lobby, fast check in, knowledgeable concierge, fast elevator, well design and appointed modern room, turn down service, fast check out, very nice on-site Thai restaurant Thanks again
5 out of 5
Recommended
for Everyone
by A verified traveler from Brechin ,Scotland

City break

Posted Oct 9, 2017
Very comfortable,spotless and all staff very polite.It will be even better when all renovations are complete,which didn't spoil our stay
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Great value, great location

Posted Oct 8, 2017
Located 7-8 minutes (walk) from Paddington Station, and directly across from Kensington Gardens, the Royal Lancaster London is perfectly situated; the Lancaster Gate tube station is right there as well. The hotel has just undergone a £80M renovation; the new rooms & baths are ultra-modern and well designed. On-site restaurants are excellent too – for the money, there is no better value in this part of London.
4 out of 5
by A verified traveler from Miami

Good recently renovated hotel.

Posted Oct 5, 2017
Recently renovated, clean rooms, albeit somewhat small. Good location close to Paddington station and with a park just across the street. Friendly staff.
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington State

Perfect place

Posted Sep 18, 2017
Awesome location near Paddington Station; plenty of sites to see within walking distance or catch a bus tour; all staff very friendly and helpful; amazingly good Thai restaurant on premises; rooms have been recently remodeled and are modern and clean (although small in size); and it was very QUIET! This is probably the nicest hotel I have ever stayed at.