Ratings based on 726 Verified Reviews

4.0 out of 5
78% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Portugal

Nice hotel close to the metro station

Posted Jan 5, 2018
Pros: Friendly staff.
Cons: The room was very cold, the heating wasn't working.
Location: Great restaurants nearby.
The staff was very friendly, check-in and check-out were super fast. I only stayed for 2 nights for a work trip, so for that it was good. The heating wasn't working on my room, and it has been very cold in London so that was the biggest negative point. To be fair, I didn't complain to the staff about it. The room was clean overall, but the heating machine on the wall was absolutely covered in dust. Bathroom was nice too.
Comment from Hotel Management
Jan 10, 2018 by Colonnade Team, Hotel Management
Dear Lucia, Thank you for your feedback! We work hard to make our guests happy. Looking forward to accommodating you at the Colonnade in the near future!
1 out of 5
by A verified traveler

Avoid

Posted Dec 8, 2017
Room had heating system which caused severe dizziness amd headache and was full blast. Toom was too cold without the heat. Staff unhelful with refund had to wait for manager who would not be in until the following morning and i checked out without spending the night. Restaurant downstairs was fine and portions gnerous and good.
Comment from Hotel Management
Dec 18, 2017 by Colonnade Team, Hotel Management
Dear Guest, We are sorry to hear about your experience. We are working hard to make our guests happy. Glad to hear you have enjoyed our restaurant. Please do not hesitate to contact the hotel directly so we can further assist you. Kind regards,
2 out of 5
by A verified traveler

No longer a gem

Posted Nov 9, 2017
Pros: Location, architecture
Cons: It needs a refurbishment, new staff, better systems
Location: Warrington Hotel down the road has nice food and a good pub atmosphere.
The location in Maida Vale is nice, as is the architecture of the hotel. However, it has completely lost the charm it had 10 years ago, was a result of new owners. The innate sense of style is gone, and service it totally inadequate. As just two examples, my laundry which should have come back in the evening was not delivered, and I had to delay my check-out until it came back later the next morning. Then it was damp, not properly ironed, and smelled of detergent. The water in the bathroom was warm in the morning, but not hot. The staff seemed generally disorganized and unreliable. The décor has also taken a turn for the worse
Comment from Hotel Management
Dec 4, 2017 by Colonnade Team, Hotel Management
Thank you for staying with us. We appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler from Glasgow

Nice hotel, close to Tube.

Posted Nov 6, 2017
Pros: Proximity to tube and access to central London - and the staff were helpful.
Cons: The lift was a bit of an adventure!
Location: No idea - always travelled into central London.
Staff were very warm and welcoming and although perhaps the hotel had seen better days, it was still a really nice place to stay. The rooms had a 'retro' look and I liked that.
Comment from Hotel Management
Nov 8, 2017 by Colonnade Team, Hotel Management
Thank you for staying with us. We appreciate your feedback!
1 out of 5
by A verified traveler

Posted Oct 28, 2017
My room was dirty, really too small for 2 persons.
Comment from Hotel Management
Dec 4, 2017 by Colonnade Team, Hotel Management
Thank you for staying with us. We appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, WA

Almost ideal

Posted Oct 26, 2017
The hotel is lovely, the staff were attentive and helpful, breakfasts (which we had included) were delicious and served in a beautiful and comfortable setting. The neighborhood is great - easy walk to restaurants (several good places on the block), and shops, and cash machine - close enough to the center of London to be within easy reach of most things you want to do, but far enough to be quiet and comfy. Right on the Bakerloo tube line, so you can can get to many things with no transfers, or only one. Our only reservation was that our room was in the basement. The room itself was fine - getting a bit ready for a makeover, but fine. But in the basement it was musty, and we had to run the air conditioner full-time to be able to stay in the room. So - by all means stay here! Just be sure you get a room on an upper floor.
Comment from Hotel Management
Nov 8, 2017 by Colonnade Team, Hotel Management
Thank you for staying with us. We appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler from Cheshire

Posted Oct 26, 2017
Room was probably the smallest they had which was a squeeze, but the shower was very weak
Comment from Hotel Management
Nov 17, 2017 by Freddy Reservations, Hotel Management
Dear Mike, sorry to hear about your bad experience we have taken note about this matter to avoid them in the near future. Regards
4 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

Nice quiet neighborhood

Posted Oct 17, 2017
Pros: We loved the location as it was close to a tube station and in a quiet neighborhood.
Cons: The room was clean but had too much furniture.
Location: The nearby canal offered narrow-boat rides, dining, and great walks.
The Colonnade Hotel staff was helpful and pleasant at all times. With the hotel's close proximity to the canal, we could enjoy nice walks without the crowds and there is a great little pub around the corner, The Prince Alfred.
Comment from Hotel Management
Nov 8, 2017 by Colonnade Team, Hotel Management
Thank you for staying with us. We appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler from The Villages, FL

Beautiful building with great past

Posted Oct 10, 2017
Pros: The elegance and charm of grand home
Cons: Wireless is very weak
Location: Easily accessible
The desk staff was gracious, competent and very sociable. The dining room staff catered to my restricted diet. The location in Maida Vale was easily accessible with one tube stop and four bus lines almost in front of the hotel. Great restaurants are very close. I look forward to returning
Comment from Hotel Management
Nov 8, 2017 by Colonnade Team, Hotel Management
Thank you for staying with us. We appreciate your feedback!
3 out of 5
Recommended
for Couples
by A verified traveler from Mill Valley CA

Hotel needs work

Posted Oct 8, 2017
Pros: The staff
Cons: Physical plant needs work
Location: Great location; across the street from Tube station. Formosa street has filled out with very nice stores.
Only warm water, not hot. Staff new; very accommodating, but old physical plant. Breakfast very good.
Comment from Hotel Management
Nov 8, 2017 by Colonnade Team, Hotel Management
Thank you for staying with us. We appreciate your feedback!