Ratings based on 225 Verified Reviews

3.8 out of 5
85% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel next to Hyde Park

Posted Jul 31, 2017
Good breakfast, very helpful & friendly staff! I would stay there again!
Comment from Hotel Management
Aug 1, 2017 by Samuel Hoyland, Deputy Hotel Manager, Hotel Management
Dear Valued Guest, Thank you for this very positive review of your stay with us here in London. It's really pleasing to read that you enjoyed your time with us and to see that so many aspects of our hotel and service worked well for you. We are indeed very lucky to have such a dedicated and helpful team who are driven to deliver the very best in customer service. I look forward to sharing your comments! I really hope that we shall have the pleasure of welcoming you back very soon - I am sure you shall have another wonderful stay. Kind Regards,
1 out of 5
by A verified traveler from London

Absolutely terrible

Posted Jul 19, 2017
In the middle of summer the air conditioning doesn't work and I had to use a fan. Hot water doesn't come in the shower no matter how long you wait. I paid £204 for the room, it's absolutely not worth even a quarter of that. My last stay at thistle.
Comment from Hotel Management
Jul 23, 2017 by Samuel Hoyland, Deputy Hotel Manager, Hotel Management
Dear Valued Guest, We truly appreciate your feedback though I am very disappointing and truly sorry that you experienced the issues you have mentioned - we experienced significant issues earlier this month that have now been rectified or are being rectified as a matter of urgency, and I truly feel that your experiences on this stay do not reflect our usual high standards. I truly hope that you would consider other Thistle hotels apart from this particular instance as I am sure you will be more satisfied with a future stay. Kind Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Holywell

All good. Very comfortable, if not a little dated.

Posted Jul 11, 2017
Pros: Staff, style, spacious.
Cons: Dated fixtures and fittings.
Location: Right by Hyde Park. Nice walking distance into Oxford Street, or through the park towards Buckingham Palace or Kensington. Well served by bus and tube
Good welcome from the staff. Good location on Bayswater, opposite Hyde Park. The hotel is a grand old lady. A little creaky but loaded with style. My room was very spacious by modern standards. The bathroom very grand. The fixtures and fittings in the room were a little worn. But all OK. Would not hesitate to stay again.
Comment from Hotel Management
Jul 12, 2017 by Samuel Hoyland, Deputy Hotel Manager, Hotel Management
Dear Neil, Thank you for taking the time to share such fair and detailed feedback relating to your recent stay with us. It's delightful to know that you appreciated our dedicated team, larger than average rooms and of course our great location - we are indeed very lucky to have an array of handy transport links and I am glad that you were able to make full use of these. We are also grateful for your feedback on our fittings, though I am sorry that these did not fully work for you - we are currently auditing all of our rooms and shall ensure that the appropriate improvements are put forward for consideration. We all look forward to your return trip to London, and hope to be welcoming you back very soon! Kind Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel near kennsington palace

Posted May 24, 2017
The hotel was gorgeous and the room was very spacious. Excellent access to Kensington gardens. Well kept, prompt services. Drawbacks: Not centrally located. Buckingham Palce is about a 45 min walk and Westminster about an hour. Only located on the central ( crowded) and the district ( hated it) lines. For us we had some appliance issue but the rooms made up for that. Cheers!
Comment from Hotel Management
May 25, 2017 by Samuel Hoyland, Deputy Hotel Manager, Hotel Management
Dear Valued Guest, Thank you for taking the time to share feedback from your recent stay with us here in London. It's a delight, knowing that you enjoyed your stay and that you were so impressed with our Victorian aesthetic; we have tried hard to maintain the hotel in the traditional stylings of the time and it is really pleasing to know that this worked so well for you. I am also very glad that you found the rooms spacious and our service quality to your expectations. It was a little disappointing to read that our location did not work so well for you, however; we are usually praised for our easy transport links, but I must apologise if you were not so keen. I do hope that our incredibly close proximity to Hyde Park and Kensington Gardens went some way towards making up for this shortcoming. We all truly hope that you will be looking to come back to us at some point in the not-too-distant future; I am sure you will have another wonderful stay. Kind Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location and very pleasant and quiet

Posted May 23, 2017
Pros: Location and style
Cons: Nothing
Location: Plenty to see and do
Great place when staying in London. Right opposite Hyde Park/Kensington Gardens and within easy walk to the nearest tube. All of the staff were really friendly and helpful
Comment from Hotel Management
May 23, 2017 by Samuel Hoyland, Deputy Hotel Manager, Hotel Management
Dear Karen, Thank you for this delightful, full-marks review of your recent stay with us here in London. We were thrilled to read of your satisfaction, and I am very glad that so many aspects of our hotel and service worked for you. I shall make sure your comments regarding the staff are passed on at our next team meeting, and will congratulate everyone on their continued hard work! We hope that our location, style and dedicated team shall bring you back to us very soon; I am sure you will have another wonderful stay. Kind Regards
4 out of 5
Recommended
for Everyone
by A verified traveler from LA

Great location, friendly staff.

Posted May 21, 2017
Close to Paddington so super convenient. Quiet and clean with very helpful and efficient staff. Would definitely stay again.
Comment from Hotel Management
May 23, 2017 by Samuel Hoyland, Deputy Hotel Manager, Hotel Management
Dear Leon, Thank you for making our hotel your London home-away-from-home, and for taking the time to share feedback relating to your stay. It was a real pleasure to read that you enjoyed your time with us, and to know that you appreciated our fantastic location and dedicated staff - we are very lucky to have so many convenient nearby attractions and transport links, along with a team driven to provide the very best in customer care and service. Knowing that you would like to return is a true delight, and we really look forward to welcoming you back! Kind Regards,
4 out of 5
by A verified traveler

Posted May 20, 2017 on Hotels
Comment from Hotel Management
May 23, 2017 by Clare, Hotel Management
Dear Valued Guest, Thank you for sharing this four-star rating of your recent stay with us here in London - I really hope that the hotel matched or exceeded your expectations, and on behalf of the team I would like to say how grateful we are, that you chose our hotel. We hope to welcome you back very soon! Kind Regards, Samuel Hoyland, Deputy Hotel Manager
5 out of 5
by A verified traveler

Posted May 14, 2017 on Hotels
Amazing
Comment from Hotel Management
May 16, 2017 by Clare, Hotel Management
Dear Valued Guest, Thank you for this incredibly kind five out of five rating of your recent stay with us here in London - it's an absolute pleasure knowing that you enjoyed your stay, and that you found us to be so amazing! On behalf of the team, thank you for booking with us; we hope to welcome you back very soon! Kind Regards, Samuel Hoyland, Deputy Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 4, 2017
Great spacious rooms if you choose junior suit. Junior suit has good facilities
Comment from Hotel Management
May 5, 2017 by Samuel Hoyland, Hotel Management
Dear Valued Guest, Thank you for this positive review of your recent stay with us here in London. It's great to know that you found our hotel to meet your expectations and I am delighted that you appreciated our spacious and airy Junior Suite bedrooms. These are great for guests staying for longer periods, and I hope that you were able to make full use of the room and hotel facilities. Hope to see you again soon! Kind Regards,
5 out of 5
by Gary

Posted May 4, 2017 on Hotels
Comment from Hotel Management
May 9, 2017 by Clare, Hotel Management
Dear Gary, Thank you for this 5 star review of your recent stay in our hotel - we're really delighted you enjoyed your time with us, and look forward to welcoming you back very soon! Kind Regards, Samuel Hoyland, Deputy Hotel Manager