Ratings based on 848 Verified Reviews

3.2 out of 5
69% of guests recommend
3.6 Room cleanliness
3.7 Service & staff
2.8 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Small hotel in excellent location

Posted Sep 17, 2017
Convenient to Paddington station and Underground subway. Tour buses stop at corner for easy on and off point. Lots of small restaurants in the area so no need to walk far. Like most hotels in the area the hotel dates back 200 years and therefore the rooms are very small. Expect a cabin size like on a cruise ship, like we did after reading the reviews, and you will not be disappointed. Nice English breakfast with good service!!!
3 out of 5
Recommended
for Everyone
by A verified traveler from Minneapolis

Convenient to Paddington

Posted Sep 14, 2017
My only disappointment was the dirty carpets and the old curtains. The staff was very accommodating and check in was easy. Location is perfect.
3 out of 5
by A verified traveler

Hotel in Paddington

Posted Sep 11, 2017
The hotel was in a very good location but the room was quite small and you couldn't turn round in the bathroom and the floor was very slippery. the hotel was clean but I don't think I would go there again
Comment from Hotel Management
Sep 12, 2017 by Manager, Hotel Management
Dear Guest We are sorry to know that you did not have a nice stay with us. Regardd
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 28, 2017
Stayed in a twin room with a shared bathroom there night before flying out of Heathrow airport. This hotel is convention located across the street from paddington station. Clean room, shared bathroom was not on the same floor but it was clean for a public washroom. Hot breakfast was good.
Comment from Hotel Management
Jul 29, 2017 by Manager, Hotel Management
Dear Guest Thank you for your all positive feedback. Please keep us in mind for your future visits to our city of London Regarads
2 out of 5
by A verified traveler

Stay away

Posted Jul 27, 2017
Pros: proximity to Paddington
Cons: cleanliness
Location: Paddington Station
Cheap place if you need a place to crash before taking the Heathrow express to the airport (leaves from Paddington station right there) but this place is Mediocre as its best and SO SMALL. you can't move around in your room. Bathrooms and showers outside your room on different floor. Showers don't train. Baby-sized sink in room which reminds of the 70's. 50pounds is cheap but calling this a 3-star hotel is a big, bold LIE! The staff is friendly so that's why 2 stars instead of just one.
Comment from Hotel Management
Jul 29, 2017 by Manager, Hotel Management
Dear Guest Thank you for staying with us. If one book a small basic single room with shared bathroom on the hall (all the hotel in Norfolk Square are exactly the same) that is the type of room one will get. The price all inclusive, in the centre of a big city like London, is still good value for money. The size of room could not be changed. For more space and facilities, one should reserve a double en suite. We have rooms for all budgets. Thank you for staying with us, and taking the time to put receiws. Regards
3 out of 5
Recommended
for Everyone
by A verified traveler from bolton

Very cheap price, convenient location

Posted Jul 25, 2017
Pros: Very near buses station and shops. Warm and comfortable.
Cons: Decor and better sink in room bigger bathroom, clean curtains, they were very dusty and dirty as my bed was right next to the window.
Location: Lots of restaurants and pubs, shops, transport etc
Lovely building on the outside, staff at the desk were helpful. Very small room, not much room to move around, just room for a single bed, dusty curtains, clean bedding, toilet seat were coming off shower room too small to shower comfortable in. Lock on shower door not secure enough. Tiny sink in room, kept filling up and wouldn't go down, couldn't leave tap running. Comfortable bed warm. Very small cooked breakfast. It was in a good location though, near all amenities.
Comment from Hotel Management
Jul 29, 2017 by Manager, Hotel Management
Dear Guest Thank you for staying with us and putting a positive reviews except the curtains We are so sorry regarding this matter. Kind regards
3 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Shared bathroom hotel

Posted Jul 18, 2017
Pros: Close to everything you need.
Location: Right beside Paddington train and subway stations and a few blocks from Hyde Park.
Very, very simple hotel. Very well located. Nearby public transportation and parks, plenty of restaurants in the area. If you're on a budget, that's a good option.
Comment from Hotel Management
Jul 19, 2017 by Manager, Hotel Management
Dear Daniel Thank you for staying with us and putting positive and nice reviews. Please keep us in mind for your future visits to our city of London. Regards
4 out of 5
Recommended
for Couples
by A verified traveler

A simple room for a quick stay.

Posted Jul 17, 2017
Just steps from busy Paddington this Hotel is perfect for the quick stay. Front staff are funny and courteous.
Comment from Hotel Management
Jul 19, 2017 by Manager, Hotel Management
Thank you for your good reviews Regards
1 out of 5
by A verified traveler from Australia

Budget hotel overpriced and overrated

Posted Jul 13, 2017
Pros: Handy to Paddington Station. Reason for booking.
Cons: Promote the hotel for what it is.
Location: Paddington Station
Advertised checkin at 1pm non existent as staff gone to lunch. Had to wait 40 mins. Booked 2 rooms for family. Given one on 4th flr and one on grnd flr which split family. No lift. No aircon. Had to carry luggage to 4th flr up a narrow spiral staircase. Difficult exercise as staircase became narrower each floor. Other guests storing luggage in hallway to room made difficult access to our room. Very small rooms. Bathroom space tiny. Broken bathroom fittings not fixed. Stained carpet. Complicated wifi which only seemed to work in reception, not at all on 4th flr. Impossible to stay. Sought alternate accommodation.
Comment from Hotel Management
Jul 15, 2017 by \manager, Hotel Management
Dear Lyn You have put bad reviews few times, it is time to stop. Despite the fact your booking for 2 standard triples at discounted rate, non-cancellable and non-refundable, you left the hotel and demanded a refund. When not agreed, you keep on writing all these wrong things.
4 out of 5
Recommended
for Couples
by A verified traveler from Milwaukee, WI

Reasonable rate with a lovely park space

Posted Jul 11, 2017
The rooms are VERY small, and the bathroom in our was a retro-fitted "pod" that was a bit disconcerting. But the staff couldn't have been friendlier. And the fact that you can walk across the street from Paddington Station after a LONG flight and enjoy the park space with benches and mature trees is such a gift in the middle of the city. Great, reasonably priced restaurants and a small grocery right there also make it a real winner.
Comment from Hotel Management
Jul 15, 2017 by Manger, Hotel Management
Dear Guest Thank you for writing such a loely review except the size of the room and bathroom. Space in the cfentre of a big city like London, is at premium. The price we charge, all inclusive, is still good value for money. Please keep us in mind for your future visits to our great city of London. Kind regards