Ratings based on 367 Verified Reviews

4.1 out of 5
89% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted Feb 9, 2018 on Hotels
Comment from Hotel Management
Feb 12, 2018 by Sales Marketing team, Hotel Management
Dear Deborah, Warmest greetings from Baleka Resort & Spa... We appreciate it very much for spending your time to write a review regards your recent stay at our resort. We are happy that you have a great experience during your stay with us. Will do all our best to provide a best services to all our customers and also keep maintaining and upgrading the quality standard of our services and product. We are looking forward to your next visit to our resort. Kindest Regards, Management
5 out of 5
by A verified traveler

Posted Feb 9, 2018 on Hotels
Comment from Hotel Management
Feb 12, 2018 by Sales Marketing team, Hotel Management
Dear Deborah, Warmest greetings from Baleka Resort & Spa... We appreciate it very much for spending your time to write a review regards your recent stay at our resort. We are happy that you have a great experience during your stay with us. Will do all our best to provide a best services to all our customers and also keep maintaining and upgrading the quality standard of our services and product. We are looking forward to your next visit to our resort. Kindest Regards, Management
3 out of 5
by A verified traveler from Sydney

Good clean 3 star resort

Posted Jan 30, 2018
Pros: The atmosphere was great. The resort is updated, they didnt tell us there was renovations going on, so very noisy,
i booked for 2 adults 1 child, didnt think i was going to get a room where my child had to sleep on a mattress on the floor, The mattress was so close to the bed one adult had to climb to the bottom of the bed to get out. NOT HAPPY.
Comment from Hotel Management
Feb 12, 2018 by Sales Marketing team, Hotel Management
Dear Susan, Warmest greetings from Baleka Resort & Spa... We would like to thank you for writing your feedback regards your recent stay at our resort. Apologize that management could not handle your case properly. We do hope we could still have a chance of serving you again on your next visit. Have a great day. Management
4 out of 5
by A verified traveler

Bit of a mix, but still good overall.

Posted Jan 16, 2018 on Hotels
Unfortunately when we checked in on Christmas night it wasn't the room I had booked. The description said 'Pool & Garden Views" and this room was facing the street and very noisy. After complaining we were told it was a mistake on the website and that some of their deluxe rooms didn't face the pool/garden. After some discussion they did offer us an upgrade to a lagoon pool room after 2 days but there wasn't a second room available for our friends who were also in the same boat as us. The original deluxe room however I would never choose again, it was large but no furnishings as in anything on the walls or small couch or chairs in the room and the bathroom was not close to bedroom really. Very bland and not welcoming room. Since this was a Deluxe room i think it would have been better to book a lessor cost room as they seemed a little nicer inside and better position. After initial hick-ups of no towels provided in the bathroom for the first 2 nights, the service improved and the staff were very friendly. We were also offered free buffet on NYE night which was very nice of the management to do this. Would I stay again?. Most likely only if i could have the lagoon pool room with the massive comfortable bed. I would give that bed 10/10 and so nice to have a room near the lovely pool. So i have mixed feelings but i still liked staying at the Baleka and yes... the staff are awesome!
Comment from Hotel Management
Jan 19, 2018 by Ayu Ambarita, Hotel Management
Dear Ms. Rosemary, Warmest greetings from Baleka Resort & Spa... We appreciate it very much for spending your time to write a review regards your recent stay at our resort. We are happy that you have a great experience during your stay with us. Will do all our best to provide a best services to all our customers and also keep maintaining and upgrading the quality standard of our services and product. We are looking forward to your next visit to our resort. Kindest Regards, Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Perth

What a gem

Posted Jan 11, 2018
Pros: Staff, location, rooms
A tad late with this review as we stayed in October, 17. Thoroughly enjoyed our stay and can't believe we had walked past this gem many times on past visits. Great location with many great places to eat close by, easy walking distance to the beach and shopping. Rooms are clean, spacious and the maintenance of the rooms is to a high standard. Both pools are great and the grounds are lovely. To Tony and his staff thank you for making our stay as enjoyable as it was and congratulations on having such a great team of people working for your hotel. We are looking forward to returning in March.
Comment from Hotel Management
Jan 19, 2018 by Ayu Ambarita, Hotel Management
Dear Kaz, Warmest greetings from Baleka Resort & Spa... We appreciate it very much for spending your time to write a review regards your recent stay at our resort. We are happy that you have a great experience during your stay with us. Will do all our best to provide a best services to all our customers and also keep maintaining and upgrading the quality standard of our services and product. We are looking forward to your next visit to our resort. Kindest Regards, Management
3 out of 5
by A verified traveler from Darwin , Aust

Dated rooms and need of a spruce up

Posted Jan 5, 2018
Pros: Bar staff good
Cons: Rooms and layouts
Staff completely botched up our room on arrival, after three goes finally got it right. Room was dated and dark and need of upgrade.
Comment from Hotel Management
Jan 8, 2018 by Sales Marketing team, Hotel Management
Dear Andrew, Warmest greetings from Baleka Resort & Spa... We would like to thank you for writing your feedback regards your recent stay at our resort. Appreciate your great comments on our property. And apologize that management could not handle your case properly. We do hope we could still have a chance of serving you again on your next visit. Have a great day. Management
3 out of 5
by ann

Good shopping district

Posted Nov 26, 2017 on Hotels
It is place for the young ,we had a room on the bottom so when people were coming and going you could hear, eg suit cases being dragged along at all hours of the morning. Breakfast could be better no temperature control . This hotel is having renovations so it could get better.
Comment from Hotel Management
Nov 28, 2017
Dear Sir/Madam, Warmest greetings from Baleka Resort & Spa... We appreciate it very much for spending your time to write a review regards your recent stay at our resort. We are happy that you have a great experience during your stay with us. Will do all our best to provide a best services to all our customers and also keep maintaining and upgrading the quality standard of our services and product. We are looking forward to your next visit to our resort. Kindest Regards, Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne Vic Aust

Nice resort near beach

Posted Nov 25, 2017 on Wotif
Very nice place older balinesse style. Clean rooms. Had 2 adjoining units with king bed & day bed. Room service, bottled water & good air con. 2 pools both in sun & some shade. 10 min walk to Dble Six beach. Would definitely recommend. Would have liked cutlery in rooms.
Comment from Hotel Management
Nov 29, 2017 by Sales Marketing team, Hotel Management
Dear Helen, Warmest greetings from Baleka Resort & Spa... We appreciate it very much for spending your time to write a review regards your recent stay at our resort. We are happy that you have a great experience during your stay with us. Will do all our best to provide a best services to all our customers and also keep maintaining and upgrading the quality standard of our services and product. We are looking forward to your next visit to our resort. Kindest Regards, Management
5 out of 5
Recommended
for Everyone
by A verified traveler from perth wa

Posted Nov 21, 2017
Pros: its smallish personalised great staff great location
the staff are great we have been going there for years now and wouldn't stay any where else
Comment from Hotel Management
Nov 24, 2017 by Sales Marketing team, Hotel Management
Dear Ronnie, Warmest greetings from Baleka Resort & Spa... We appreciate it very much for spending your time to write a review regards your recent stay at our resort. We are happy that you have a great experience during your stay with us. Will do all our best to provide a best services to all our customers and also keep maintaining and upgrading the quality standard of our services and product. We are looking forward to your next visit to our resort. Kindest Regards, Management
5 out of 5
by A verified traveler

Posted Nov 21, 2017 on Hotels
Comment from Hotel Management
Nov 24, 2017
Dear Sir/Madam, Warmest greetings from Baleka Resort & Spa... We appreciate it very much for spending your time to rating us regards your recent stay at our resort. We are happy that you have a great experience during your stay with us. Will do all our best to provide a best services to all our customers and also keep maintaining and upgrading the quality standard of our services and product. We are looking forward to your next visit to our resort. Kindest Regards, Management