Ratings based on 213 Verified Reviews

4.3 out of 5
86% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 20, 2017
excellent room and awesome price. would happily stay again
5 out of 5
Recommended
for Everyone
by A verified traveler from Kewanee Illinois

Princess and I stayed there. .....was awsome. ...

Posted Nov 19, 2017
Princess and I stayed there. ...Joe one of the staff..she took care of the breakfast. ....she was awsome....deserves front row center parking. ..employees of the month spot. . Will definitely return. .thanks joe for such awsome breakfast. .. that alone was worth the price of admission
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel. Right off of main highway

Posted Nov 19, 2017
Pros: Great free breakfast
Great hotel at a reasonable price. Convenient location. Great free breakfast.
3 out of 5
by A verified traveler from Nashville

Room for improvement

Posted Nov 13, 2017
Low water pressure Low water heat Needs soundproofing, voices carry through airvents Upgrading of heating and air conditioning
Comment from Hotel Management
Nov 15, 2017 by JP, Hotel Management
Thank you for taking the time to notify us about the issues you encountered during your stay. We know traveling is often stressful, and we are sorry we were not able to make you as comfortable as possible during your time with us. We will address these concerns with our team in order to prevent future issues for our guests. We hope you will consider giving us a second chance the next time you are in the area.
4 out of 5
Recommended
for Everyone
by A verified traveler

Quick overnight stay

Posted Nov 11, 2017
Everything was just fine. The room was recently renovated and very nice. Bed was comfortable, and breakfast was basic but good. If the check in had been more welcoming, I would have rated the whole place higher. Such a little thing, but we arrived late and tired, and did not even get a smile from the two people working the desk. They acted like it was a hassle for me to be there. Too bad!
Comment from Hotel Management
Nov 11, 2017 by JP, Hotel Management
Thank you for choosing our hotel. We are glad you had an overall pleasant visit and found us to be a good value. That being said, we are sorry you were not happy with check-in process, we addressed this issues . We appreciate your feedback and hope the positive aspects of your visit will encourage you to choose us again in the future. JP GM
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Comfort...one exit from the mall and restaurants

Posted Nov 6, 2017
Pros: The rooms size and the heated pool.
Cons: The temperature of the pool room itself was too cold. An ice machine on each floor would be more convenient than having to come down to the lobby.
Location: This hotel is one exit from the Mall, movie theater, and tons of restaurants. Downtown Paducah is an 8 minute car ride away.
We stay at this hotel at least three times a year. It is conveniently in a quiet area, just one exit from all the action. Nearby to the mall, movies, and all the restaurants! The rooms are large, the pool is heated and the continental breakfast is tasty.
Comment from Hotel Management
Nov 9, 2017 by Guest Services, Hotel Management
Thank you for staying with us and we appreciate your repeat business. In regards to the ice machines, we do in fact have them on each floor and will do a better job of communicating that in the future. Thanks again.
2 out of 5
by A verified traveler from Cincinnati Ohio

Not customer service helpful

Posted Oct 31, 2017
Permanent ring in tub. The sitting room couch needed to be throw out dirty and stain. Also the refrigerator hum and knocked continuously all night wrong. They would not move me or give me a different refrigerator.
Comment from Hotel Management
Nov 7, 2017 by Guest Services, Hotel Management
Thank you for staying with us and we want you to know your concerns matter to us. We would like to apologize for any problems you had as it is our policy to make your stay as accommodating as possible.
5 out of 5
Recommended
for Everyone
by A verified traveler from Illinois

Posted Oct 28, 2017
One night stay..comfortable, clean, friendly staff.
Comment from Hotel Management
Nov 7, 2017 by Guest Services, Hotel Management
Thank you for staying with us! It is our goal to provide 100% satisfaction.
5 out of 5
Recommended
for Everyone
by A verified traveler from Colorado

Was in town for a family funeral.

Posted Oct 27, 2017
Pros: Everything was great from the staff, to the room, to the great free breakfast in the morning!
Cons: Nothing
Location: Didn't really have a chance to enjoy the area other than enjoying lunch at Rafferty's.
Got into town on the last flight of the day with my son for his father's funeral. It was wonderful getting to the hotel and being checked in by very pleasent staff that were quick and efficient. The room was great! Larger than I expected, clean and inviting.
Comment from Hotel Management
Nov 7, 2017 by Guest Services, Hotel Management
Thank you for staying with us during this time. It is our goal to provide 100% satisfaction.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice, comfortable hotel

Posted Oct 16, 2017
This hotel is a clean and comfortable place, with nice staff and excellent rates. Would stay at again.
Comment from Hotel Management
Nov 7, 2017 by Guest Services, Hotel Management
Thank you for staying with us! We appreciate each and every guest and are glad you had an excellent stay with us.