Posted Aug 15, 2016
I was disappointed in the room cleanliness. And by cleanliness, I mean the distinct smell of urine in the room. At first, I thought it was a "musty" smell but as the first night went on, I realized it was more than musty. The next morning I went to the front desk and complained about the smell thinking I would be accommodated or moved. This was not the case. The lady at the desk indicated the room was being cleaned now. So once again, I was hoping the room would not smell when I got off work that day. But no that was not the case. The room appeared to be fresher at first, but as the night wore on, the smell got stronger. I thought it was confined to the kitchen table area but quickly realized the smell was also around the bed. The blanket on the bed was scratchy and stiff. The comforter looked as if it had blood stains on it, it also had bleach spots on it. Not only that it looked as if it were from 1975. Overall I was disappointed with the room. When I said something to the gentleman when I checked out of the room, he asked why I had not said anything before then. I informed him I had said something the day before and was basically blown off. I knew if I left the hotel I would not be refunded my money AND I could not afford to lose that money and spend more money for a different hotel. At this point, I will never book again with Expedia if it can be avoided. I will book directly through a hotel chain so I have some time to cancel the reservation.