Lobby sitting area

Reviews of HillSide Inn

2.5 out of 5
HillSide Inn
2 Solomon Dr, Pagosa Springs, CO

Reviews

8.2

Very Good

Rating 10 - Excellent. 431 out of 1000 reviews" "
Rating 8 - Good. 350 out of 1000 reviews" "
Rating 6 - Okay. 129 out of 1000 reviews" "
Rating 4 - Poor. 56 out of 1000 reviews" "
Rating 2 - Terrible. 34 out of 1000 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

irina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Nathan

Liked: Amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Apr 2024

10/10 Excellent

Kayla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, check in was very easy and we got an amazing room for the value!
Stayed 1 night in Apr 2024

8/10 Good

dread

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

2/10 Terrible

Taylor

Traveled with family and small children
Room wasn’t very cleaned , got harassed by the worker Justin on my own personal phone . Will never recommend this hotel to anyone ! No people skills what so ever
Stayed 1 night in Apr 2024
Response from I.P. on Apr 15, 2024
Taylor, we are sorry you had a bad stay at the hotel, however, with you being a local, we know that you know the employee you written about outside of this hotel interaction. Your reservation stated there were only 2 people, you had 7. That is over the amount of people allowed in a room with with two beds according to the fire code. After being addressed about this, you became hostile to the employees you encountered. You also cursed out the employee the following morning causing a scene at the front desk as well.

8/10 Good

greg

Traveled with partner
Simple room for the night, clean, comfortable. Not much around the hotel but the town great. It appears the hotel is more geared around the ski season.
Stayed 1 night in Apr 2024

10/10 Excellent

Greg

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Apr 2024

6/10 Okay

gary

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Bed ready need work terrible sleep
Stayed 1 night in Mar 2024

10/10 Excellent

Abram

Stayed 2 nights in Mar 2024

8/10 Good

Ana

Liked: Staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

nikko

Stayed 1 night in Mar 2024

10/10 Excellent

Ashton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful place. Hotel was kind and quiet except the pool me and daughter had to leave bc kids were acting a fool. Otherwise great visit will be coming back.
Stayed 1 night in Mar 2024

8/10 Good

Amy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

MICHAEL

Great staff
Stayed 1 night in Mar 2024

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay.
Stayed 1 night in Mar 2024

10/10 Excellent

César

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Feb 2024

10/10 Excellent

Kolin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value and location, would stay here again for similar trips in the future
Stayed 1 night in Feb 2024

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Met the owner and he’s an amazing person that wanted to make sure my stay was perfect. Highly recommended
Stayed 1 night in Feb 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, rooms were clean and bathrooms pretty updated.
Stayed 1 night in Feb 2024

8/10 Good

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
A nice nights stay!
Stayed 1 night in Jan 2024

10/10 Excellent

Miguel

Liked: Amenities
Great place I highly recommend.
Stayed 1 night in Jan 2024

6/10 Okay

Emily

Disliked: Staff & service
Didn’t get in till 10pm. Waited about 8 minutes for the front desk person to come up to the front. Called the only number available multiple times. Was a little worried we wouldn’t get our room.
Stayed 1 night in Jan 2024

4/10 Poor

Justin

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Matthew

Stayed 1 night in Jan 2024

2/10 Terrible

Shelby

Stayed 1 night in Jan 2024

10/10 Excellent

Cindy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable. Breakfast could have a little more options but it was good for our needs. Staff was very friendly.
Stayed 2 nights in Jan 2024

8/10 Good

Ariana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quite, that's all you need for 2 days stay. Staff was efficient, polite and down to earth.
Stayed 1 night in Jan 2024

6/10 Okay

Jose

Traveled with group, Traveled with family
Disliked: Staff & service
Very close to restaurants but they don’t have enough staff for the size of the facility
Stayed 1 night in Dec 2023

6/10 Okay

Alonso

Traveled with group
Liked: Cleanliness, amenities
Disliked: Staff & service
Stayed here 2 nights for New Years weekend. The room was very clean, very close to swimming pool and near exits as well. However the staff is not the friendliest, I was charged an extra fee for having an “extra” adult, even though our reservation was placed exact with number of people in our party. Also, we went to the pool the second day and there was no towels and no one at the front desk to consult, they had a bell to ring for service and no one ever came out. Other people had already said they had asked for towels earlier but they never arrived. Lastly, breakfast was extremely weak, basically all they had was cereal, some bagels and coffee. They had raw eggs in a fridge but no where to cook them and microwave had a sign which indicated “No eggs in microwave”. Overall a little pricey for a very standard/ basic hotel with no satisfying service.
Stayed 2 nights in Dec 2023

8/10 Good

Daryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Ryan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff were extremely nice and very helpful!
Stayed 4 nights in Dec 2023

10/10 Excellent

Blanca

Excellent
Stayed 1 night in Dec 2023

10/10 Excellent

Gara

Stayed 1 night in Dec 2023

4/10 Poor

lisa

Stayed 1 night in Dec 2023

10/10 Excellent

Eleazar

Stayed 1 night in Dec 2023

10/10 Excellent

felicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just what I needed.
We needed a weekend get away and the hotel did not disappoint. It was quiet and cozy. The pool was indoors and warm with a jacuzzi. I’m definitely coming back.
Stayed 1 night in Dec 2023

6/10 Okay

Susan

Liked: Staff & service, amenities
It worked well for my son and I to stay before a day of skiing.
Stayed 1 night in Dec 2023

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
This is our second stay at the HillSide Inn and it was very enjoyable. They have very comfortable beds and friendly associates. I appreciated the quiet atmosphere.
Stayed 2 nights in Dec 2023

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great stay in a very clean and wonderful hotel. It was perfect for our needs.
Stayed 1 night in Dec 2023

6/10 Okay

Susan

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Norma

Traveled with family and small children
Liked: Staff & service
Building is pretty rundown. There were water pockets in the shower and the floor was coming up in there too. Breakfast was very basic and not very inviting. Ok stay for one night but not worth the price in my opinion.
Stayed 1 night in Nov 2023

6/10 Okay

Fiorella, Colorado Springs

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023

2/10 Terrible

GILBERTO

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Came around noon on nov 25 , just to confirm my reservation , nobody at lobbby , after ring the bell , probably 2 minutes show up a person , male first word he said , WE are to busy in the back !!! I said ok , can you confirm my reservation, please , he said we have nobody cleaning the rooms or more personal , ( but with a tone , showing he is pissed ), I said well I’m sorry to hear that , but I think that’s not my problem , I’m just a guest . He said YES that’s your problem too , and ask me DO you want stay at the hotel or Not !!! Yelling at me . Damn really bad experience. I know customer service is getting so scarce , but don’t think so have to suffer humiliation from some frustrated hotel clerk , manager or whatever he was , cause he denied to identify himself .
Stayed 1 night in Nov 2023

10/10 Excellent

Kyle, Groves

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This little hotel is basic but clean quiet and cozy. We had such a nice stay here. Cannot beat the price point. Thank you!
Stayed 1 night in Nov 2023

10/10 Excellent

Rindy

Stayed 1 night in Nov 2023

10/10 Excellent

Catherine

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location right when enter area. Safe parking. Interior corridors. Friendly staff.
Stayed 1 night in Nov 2023

10/10 Excellent

Rusty

Liked: Cleanliness, staff & service, property conditions & facilities
Clean & rooms were roomy & very comfortable! Good beds!
Stayed 1 night in Nov 2023

10/10 Excellent

RAYLA

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Srikant, Nottingham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet property in a small and quiet town.
Stayed 1 night in Nov 2023