Ratings based on 82 Verified Reviews

4.0 out of 5
82% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Salem, OR

NICE CONDOS NEAR BLACK SAND BEACH

Posted Nov 4, 2017
Pros: Amenities and location were perfect.
Cons: When a second bed is ordered and confirmed, then provide it, as promised.
Location: No restaurants, but two wonderful ones in next town about 8 miles away. Great beach nearby (not really walking distance).
Unit was was equipped with living room with kitchenette, bedroom, bathroom. Even had a washer and dryer. AC only in bedroom. Only problem was we requested two beds and were told of a murphy bed in living room. However that was blocked by heavy couch & lounge chairs & coffee table. So we abandoned that idea.
Comment from Hotel Management
Nov 14, 2017 by Jolene, Hotel Management
Mahalo for staying with us. We work hard to make our guests happy and appreciate your feedback! We look forwarding in see you again! Aloha!
5 out of 5
Recommended
for Everyone
by A verified traveler from west palm beach, fl

Time to unwind

Posted Sep 19, 2017
This is a great off the beaten path , secluded cluster of condos, nestled insight of the south point. Office hours are limited but the late Check in is easy and well thought out. Wish we had time to take advantage of the admenities. Note: bring your own food there are no restaurants. .
Comment from Hotel Management
Nov 14, 2017 by Jolene, Hotel Management
Mahalo for staying with us. We work hard to make our guests happy and appreciate your feedback! We look forwarding in see you again! Aloha!
5 out of 5
by A verified traveler

Perfect 1 bedroom condo

Posted Aug 13, 2017 on Hotels
We loved our 1 bedroom condo! It came fully equipped with kitchen appliances and someone called us a few days ahead of time to warn us about the lack of shopping/food options nearby. Our view was absolutely amazing and the pool/hot tub was an added bonus. Only the bedroom had AC but between the floor and ceiling fans in the living room we were completely fine. We were only ~45 min from the Volcanoes National Park and ~2 min drive from black sand beach. Optimal location for those of you hanging around the south coast. Looking forward to staying here again!
Comment from Hotel Management
Sep 18, 2017
Mahalo for staying with us. We work hard to make our guests happy and appreciate your feedback! We look forwarding in see you again! Aloha!
2 out of 5
by A verified traveler from Hawaii

Ruined Hotel Stay

Posted Jul 15, 2017
Pros: I liked the pool and hot tub. The condo was clean and neat (except the floors need to be mopped everyday). The view was fantastic and the location i
Cons: Service needs to be improved when it comes to guest communication. There should be no weed whacking and landscaping done at 8:00 a.m. in the morning.
Location: Not much to do nearby except go to Punalu'u Black Sand Beach and South Point.
We checked in at 11:00 am on day of arrival. The studio condo was very nice and clean (except for floors that need to be mopped more often). There are signs everywhere in the condo (i.e. what towel to use to take off your makeup, do not remove the dish washing liquid soap container from the kitchen, and inventory sheet of utensils, plates, etc) which really takes away from an enjoyable experience. I thought an inventory sheet is used for the housekeeping staff but it is used for the guest...this is the first! It's as if you are a child at a school with rules and policies to follow so it is difficult to relax and enjoy yourself. Pros: Punalu'u Black Sand Beach is about a 10 minute walk from the condo. There are nice amenities like the pool and hot tub. You can use the Barbecue Grill at the pool until about 8;30 p.m. The condo comes with a small kitchen so you can buy food and prepare meals in your condo. Cons: My son and his friend were kicked out of the pool area at 8:30 p.m. even though the pool was open until 9:00 p.m. Two managers told my son "Do you even belong here?", What room are you in?". This treatment of my son and his friend was totally unacceptable and ruined our vacation time. My son and his friend were registered guests. This would have never happened at another hotel in Kona or Hilo! Also landscaping crew started to use weed whackers in front of our unit (cut bushes in our lanai) at 8:00 a.m!
Comment from Hotel Management
Jul 24, 2017 by Director Inv. Mngmnt, Hotel Management
Thank you for taking the time to write a review. I will be sure to pass on your comments to the resort staff. We always appreciate feedback to help us improve our customer service. I am so sorry you were unhappy with your stay.
2 out of 5
by A verified traveler from Big Island

Beautiful location but stay was ruined

Posted Jul 13, 2017
Pros: I liked the pool and hot tub. The condo was clean and neat. The view was fantastic and the location is beautiful.
Cons: The managers should be trained in etiquette when it comes to communicating with guests. Throwing out registered guests from the pool is unacceptable!
Location: The location is near Punalu'u Black Sand Beach in Ka'u.
We checked in at 11:00 am on day of arrival. They ask for a $50 deposit (never heard of this policy at ANY hotel). The studio condo (Unit 34) was very nice and clean. There are signs everywhere in the condo (i.e. what towel to use to take off your makeup, do not remove the dishwashing liquid soap container from the kitchen, and inventory sheet of utensils, plates, etc) which really takes away from an enjoyable experience. I thought an inventory sheet is used for the housekeeping staff but it is used for the guest...this is the first! It's as if you are a child at a school with rules and policies to follow so it is difficult to relax and enjoy yourself. Pros: Punalu'u Black Sand Beach is about a 10 minute walk from the condo. There are nice amenities like the pool and hot tub. You can use the Barbecue Grill at the pool until about 8;30 p.m. The condo comes with a small kitchen so you can buy food and prepare meals in your condo. Cons: My son and his friend were kicked out of the pool area at 8:30 p.m. even though the pool was open until 9:00 p.m. Two managers (one manager named John and another female manager) told my son "Do you even belong here?", What room are you in?". This treatment of my son and his friend was totally unacceptable and ruined our vacation time. My son and his friend were registered guests. This would have never happened at another hotel in Kona or Hilo! Also landscaping crew started to use weed whackers at 8:00 a.m!
4 out of 5
Recommended
for Everyone
by A verified traveler from st Paul

Good

Posted Jul 9, 2017
It's good fir the value Well equipped Peaceful No AC!
Comment from Hotel Management
Jul 11, 2017 by Jolene Cookson, Hotel Management
Mahalo for staying with us. We work hard to make our guests happy and appreciate your feedback! We look forwarding in see you again! Aloha!
5 out of 5
by Francisco

Spacious, clean, and very well stocked w amenities

Posted Jul 5, 2017 on Hotels
Very nice room... spacious!
Comment from Hotel Management
Jul 11, 2017
Mahalo for staying with us. We work hard to make our guests happy and appreciate your feedback! We look forwarding in see you again! Aloha!
4 out of 5
by A verified traveler

Welcoming and pretty. Gateway to HVNP

Posted Jun 28, 2017 on Hotels
Very relaxing friendly place to stay . Staff were very welcoming. Condo dated but clean and well stocked for cooking and washing. Beautiful pool in lovely setting. Reasonable location to explore HNVP which is fascinating
Comment from Hotel Management
Jul 1, 2017
Mahalo for staying with us. We work hard to make our guests happy and appreciate your feedback! We look forwarding in see you again! Aloha!
5 out of 5
Recommended
for Everyone
by A verified traveler from Colorado

Nice, quiet place to stay.

Posted Jun 9, 2017
Great views, close to golf and beaches. Away from the tourist scenes for the old Hawaii feel.
Comment from Hotel Management
Jun 16, 2017 by Jolene Cookson, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
5 out of 5
by A verified traveler

Posted May 14, 2017 on Hotels
Really nice environment. Close by the black sand beach. The room was clean and comfortable. The backyard was facing the golf course and the ocean. Very beautiful view. Th room even came with washer and dryer. We were satisfied with the stay.
Comment from Hotel Management
May 17, 2017
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Hope to see you again.