Ratings based on 413 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
by A verified traveler from Oregon
Pictures are a little deceiving.Posted Oct 19, 2015
Pros: The lobby was nice and the pools and fitness facilities looked like they were on par, but I didn't have time to use them.
Cons: This hotel needs to be at most, remodeled and at the very least, kept in much better repair. In it's current state, its definitely overpriced.
I had to change rooms twice. Both times were offered by the hotel. In the first case, I had no sheer on the window (only a blackout curtain) because someone had ripped it down, the closet doors were broken and wouldn't open properly and there was a large sagging stain on the bathroom ceiling where there had been some type of leak. I was going to overlook all this, when my key card demagnetized and locked me outside, in the rain and I had to go to the desk. I mentioned the other issues while I was there and I was offered a different room. Room 2 had a heating/cooling unit that screeched so loud that I called maintenance. A nice man came, checked it out and informed me that it would need to be fixed and would take quite a while. I was offered a third room that is in the "redone" section and he guaranteed I would sleep like a baby. It looked exactly like the previous 2.....same wallpaper, bedspreads, everything. This one had no major issues except that the bathroom door was so warped at the bottom that it wouldn't close, but I was too tired to worry about it.
by A verified traveler
Dingy, old, small roomsPosted Oct 15, 2015
While the lobby looks fantastic, that's about the only nice thing I can say about this "resort". The rooms don't look like they've been updated in decades. Our shower didn't drain, so each person had about two minutes before they were up to their ankles in dirty water. When I tried to call the front desk to have someone come and look at it (and to get more towels for our 4-person room that only had 3 towels), I got no answer. I must've let the phone ring 20-30 times before I finally gave up. The furniture is old and dated, and for a "deluxe" room, it was incredibly tiny. The two double beds took up almost the whole room. We had to step over our luggage just to get around the room. I would not recommend this hotel to anyone passing through the area.
by A verified traveler
convenient location to highwayPosted Sep 24, 2015
the room was just ok. we could her noise in room two doors down as if they were in our room. hotel needs updating although the dining area and pool were lovely. need to purchase new bedding ESP pillows.
for Couplesby Sharon from Cleveland
Lousy Front DeskPosted Sep 1, 2015 on Hotels
Booked two nights for my husbands Birthday weekend in Grand Valley wine area. When we checked in, the room we were given had not been cleaned and we had to return to the lobby with all our luggage and advise the front desk. The second room they gave us was at the farthest end of the property but was at least clean. The next day, when we came back from sightseeing, our key cards did not work, so we had to walk all the way to the front desk (and this is a very long walk through a very large property) where I was told that the room we were in was empty. I was told we were in the room number of the first room. I advised the young man that we had been moved last night and asked why both of our key cards wouldn't work. He tells me "It must be Magic." and that he wasn't the one who checked us in the night before so he had didn't know anything about it. Then he tells me we should have called the front desk and they would have sent someone to the room. Who keeps the front desk phone number on their cell phone? When I asked if our room had been cleaned since they didn't know we were in our room, he tells me probably not and acted like it was our fault. Sure enough, the room had not been cleaned. I was willing to pay Quail Hollow prices for a special treat for my husband, but I also expected much better service and hospitality then this.
for Familiesby Sara from Virginia
Always a pleasant stayPosted Aug 31, 2015 on Hotels
Have been staying at Quail Hollow when visiting family in the Chardon/Concord area. Beds are very comfortable. Have not eaten at the hotel restaurant so cannot comment on food. There are a few restaurants around the corner off of Rt.44 to get breakfast, lunch or dinner.
for Familiesby Robert from Chicago
Enjoyable stay.Posted Aug 29, 2015 on Hotels
Enjoyed our stay. Renovation in November coming but we enjoyed the quaintness as is. Great service in the restaurant.
for Couplesby Daniel
Posted Aug 26, 2015 on Hotels
for Couplesby A verified traveler
Posted Aug 26, 2015 on Hotels
for Everyoneby A verified traveler
Third Night of a Cross-Country Drive.Posted Aug 25, 2015
I had the pleasure of staying at the Quail Hollow Resort after 2600 miles of driving from West to East. The foyer gives one the impression that the rooms would be top notch but they are average for the $75-$125 price point. The room was certainly clean enough, though there were water stains of some sort on the fabric of a bench and the caulk in the shower was peeling and discolored in places, and comfortable enough. All this said, I would stay here again if need be.
for Couplesby Jon
Posted Aug 16, 2015 on Hotels
Only big complaint was the slippery bathtub. A bit dated but decor was ok