Ratings based on 1,383 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Los Angeles
Posted Jul 8, 2020
Very nice hotel. I didn't like the fact that the pool closes at 5:00 and check in is at 4:00. The room was not ready so we had to settle for a room we did no request in order to check in a little early. No time for pool which is one of the reasons I like to stay overnight since my husband gambles a LOT. I don't know if we will stay at this hotel again because of this.
Comment from Hotel Management
Jul 9, 2020 by Hotel Management , Hotel Management
We appreciate your feedback. We hope you enjoy the rest of your stay with us. Thanks for choosing Pala Casino Spa & Resort.
by A verified traveler from San Diego
Posted Jul 5, 2020
Pala is a very nice casino and resort. All the facilities were clean and sanitized often due to the current pandemic. I am already trying to plan another trip.
Comment from Hotel Management
Jul 5, 2020 by Hotel Management , Hotel Management
We appreciate your feedback and thank you for staying with us.
by A verified traveler
Posted Jul 4, 2020
Location is convenient, staff is great
It is CLEAN!!
Great Restaurants, very friendly waitstaff
Comment from Hotel Management
Jul 5, 2020 by Hotel Management, Hotel Management
Thank you for staying with us! We appreciate your feedback.
by A verified traveler
Posted Jul 4, 2020
First of all, the staff was very friendly. The room was clean and tidy. We had a last minute change to our vacation and chose Pala as suggested by Expedia. Its close to the wineries and other casinos, and not far from redhawk golf course. That course is gorgeous. The only thing i didn't like is that monday- thursday the pool closes at 5pm . It's hotter than Hades, leave it open. A lot of food places are closed during the week. So you're limited but still have choices, just not as many. I can only eat ceviche on the weekends. There is the casino , that was fun but I didnt meet a lot of winners. We all averaged about $30-40
Comment from Hotel Management
Jul 5, 2020 by Hotel Management, Hotel Management
Thank you for staying with us! We appreciate your feedback.
by A verified traveler from Los Angeles, CA
Posted Jul 4, 2020
In general very good, staff was nice, rooms were comfortable, place was clean the only downfall is that they allow to many people during a pandemic ....
Comment from Hotel Management
Jul 5, 2020 by Hotel Management, Hotel Management
Thank you for staying with us! We appreciate your feedback.
by A verified traveler from Vista
Posted Jul 3, 2020
Nothing at all to be honest but good try tho i give em that much
Comment from Hotel Management
Jul 3, 2020 by Hotel Management , Hotel Management
We appreciate your feedback! Thanks for staying with us.
by A verified traveler
Posted Jul 2, 2020
Comment from Hotel Management
Jul 3, 2020 by Hotel Management , Hotel Management
Thanks for staying with us!
by A verified traveler
Posted Jul 2, 2020
Comment from Hotel Management
Jul 3, 2020 by Hotel Management , Hotel Management
Thanks for staying with us!
by A verified traveler
Posted Jul 2, 2020
Comment from Hotel Management
Jul 2, 2020 by Hotel Management , Hotel Management
Thanks for staying with us!
by A verified traveler from Vista CA
Posted Jul 2, 2020
Absolutely perfect loveeee the new and remodeled suites. I was definitely not expecting this since the website hadn’t updated their pictures but the room was gorgeous.
Comment from Hotel Management
Jul 2, 2020 by Jesus, Hotel Management
Thank you for staying with us! We appreciate your feedback. We hope to see you back soon!
