Ratings based on 494 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted May 23, 2019
Possibly the worst food I have ever had in my life with terrible room service getting it there. We also asked for our room to be cleaned but it was not when we returned almost a day later. This hotel clearly does not care about its guests.
by A verified traveler
Posted May 23, 2019
Gorgeous Hotel and Casino, just a Beautiful place pretty much out in the middle of no where
by A verified traveler
Posted May 13, 2019
We booked our stay as our Mom was coming to visit & we enjoy our slot machines & games. It is our first time staying in this hotel as we've always stayed at the other hotel/resort down the street numerous times, we are local San Diegans. As we were checking in, our luggage that we left with the Concierge, apparently was inspected & we were rudely told by the Concierge staff, that we must remove the " alcoholic beverages" that we had, as the Casino does not allow alcohol beverages to be brought in to the hotel. We completely understand this policy, and immediately complied by taking the alcoholic beverages back to our car. However, this was the first time we have ever had our belongings inspected without our knowledge nor permission, in any Casino hotel stay. I felt violated, Our excitement over our mini vacation was dampened by the way the concierge staff confronted us. By the way, WE are RESPONSIBLE ADULTS who enjoys a little cocktail in our room to start our vacation, and we go to a nice dinner in the finest restaurant in the Casino, and gamble & play all night long. We also enjoy the bars in the Casino, along with the entertainment. All resort casinos we've stayed at have never confronted us with an issue like this. The whole stay was only made a bit better by staff at other dept - Front Desk - Juana, very friendly, professional; Summer & Shelley- great morning servers - cafe. A sign at the Front entrance of the hotel re this alcohol policy will help Guests.
Comment from Hotel Management
May 18, 2019 by Hotel Management, Hotel Management
Thank you for taking the time to give us your feedback. We would like to apologize for the service failures that you experienced during your stay. Please feel free to contact any of the Assistant Hotel Managers on duty should you ever encounter an issue with your stay here again and we will be happy to assist you right away. Again, we want to thank you for staying with us, and we hope to have you back in the future.
by A verified traveler
Posted May 13, 2019
Clean property. Friendly front desk. Will definitely be back.
Comment from Hotel Management
May 15, 2019 by Hotel Management, Hotel Management
We are delighted to see that you enjoyed your stay and we look forward to having you back in the future.
Thank you for choosing Pala Casino, Spa & Resort.
by A verified traveler
Posted May 13, 2019
Comment from Hotel Management
May 15, 2019 by Hotel Management, Hotel Management
Thank you for choosing Pala Casino, Spa & Resort. We hope to see you again soon.
by A verified traveler
Posted May 11, 2019
Very nice room was great and the facilities are fabulous
Comment from Hotel Management
May 12, 2019 by Hotel Management, Hotel Management
Thank you for taking the time to share your experience. We are delighted to see that you enjoyed your stay with us and we hope to have you back soon.
by A verified traveler
Posted May 8, 2019
Easy access from the freeway and the pool layout were excellent. Suites need disposable cups for water and coffee, as well as wine bottle openers.
Comment from Hotel Management
May 9, 2019 by Hotel Management, Hotel Management
We are always looking for ways to improve our guest's experience and we appreciate you taking the time to provide us with your suggestions. We hope to have you back in the future and we want to thank you again for choosing Pala Casino, Spa & Resort.
by A verified traveler
Posted May 6, 2019
Hate all the smoke from the casino. The buffet is great.
Comment from Hotel Management
May 9, 2019 by Hotel Management, Hotel Management
We are always looking for ways to improve our guest's experience and we appreciate you taking the time to provide us with your suggestions and concerns. We hope to have you back in the future and we want to thank you again for choosing Pala Casino, Spa & Resort.
by A verified traveler
Posted May 6, 2019
I liked that the property was clean and well managed.
The location is not too far from Los Angeles but yet far away enough to get away.
Comment from Hotel Management
May 9, 2019 by Hotel Management, Hotel Management
Thank you for taking the time to share your experience. We are delighted to see that you enjoyed your stay with us and we hope to have you back soon.
by A verified traveler from Los Angeles, CA
Posted May 6, 2019
Checked in after 4pm one of my two rooms was ready, was promised my second room on a rush but was later told it could be until 6pm. Terrible reception service.
Comment from Hotel Management
May 6, 2019 by Hotel Management, Hotel Management
Thank you for taking the time to share your feedback. We would like to apologize for the service failures that you experienced during your stay. We are always looking to improve our guest's experience and with your feedback we will be sure to correct the issues that you brought to our attention. Thank you again for choosing Pala Casino, Spa & Resort. We hope to have you back in the future.