Ratings based on 923 Verified Reviews

4.4 out of 5
89% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Five star experience!

Posted Sep 12, 2017
Pros: Old world elegance and courtesy with modern conveniences.
Cons: There was a loading dock somewhere under our window that started banging and clunking before 6 in the morning!
Location: Next to the palace and easy walk to many restaurants.
A relaxing, elegant stay in Versailles! Our room overlooked the Marie Antoinette park, and was very spacious.
Comment from Hotel Management
Sep 14, 2017 by veronique, Hotel Management
Dear Guest, Thank you for choosing our hotel to stay in Versailles. I am pleased to see that you had a nice experience and that you enjoyed your room. I regret the inconvenience you had and I sincerely apologize. Thank you for drawing my attention on that point. Hoping that you will come back. Sincerely,
1 out of 5
by A verified traveler

Bait and Switch

Posted Aug 1, 2017
Pros: The Palace, that we didn't get to stay in. It was also close to Versaille.
Cons: Be more clear about not being able to stay in the Palace when people are booking their rooms.
We thought we would be staying in the palace that many of our family members and friends have stayed in. We paid more for this room than any other room in our 10 day trip (all 5-star hotels) and I was mad the whole time I was in Versaille because we were put in the annex, which resembles a college dormitory. Of all the rooms I've ever stayed in, this was the most disappointing because we splurged to stay there, were so excited to be in the palace, but were ushered to pauper-land to stay in what could be the storage warehouse for the palace.. I tried to buy up to stay in the Palace, but all the rooms they had left were rooms for well over $1,000 Euros per night. If you're going to advertise that it's in a palace, you better have rooms in the palace. I wouldn't stay in this place again for free.
Comment from Hotel Management
Aug 29, 2017 by veronique, Hotel Management
Dear Guest, Thank you for your visit. We are sorry if you wanted to stay in the Palace building and that you booked in the Pavillon building. If it is true that the Palace building is historical and the Pavillon contemporary, the services offered to the guests are the same. I understand your disappointment and your frustration and I hope that you will have the chance to come back staying in the Palace building. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from K

Beautiful hotel in a great location.

Posted May 31, 2017
Beautiful hotel that was very clean and lively amenities. The staff were all fantastic and very friendly, professional and helpful. The spa facilities were of a very high standard and I had the best massage I have ever had! The valet parking was faultless and the staff there were brilliant too. The hotel was in a fantastic location too and would highly recommend this hotel and stay here again ourselves.
Comment from Hotel Management
Jun 12, 2017 by veronique, Hotel Management
Dear Madam, Thank you for your visit and thank you for all your compliments. We are very pleased to read that you recommend our hotel and that you will come back. In the meantime, we remain, yours sincerely
4 out of 5
by A verified traveler

Fantastic location

Posted May 31, 2017 on Hotels
Really enjoyed our stay
Comment from Hotel Management
Jun 12, 2017 by veronique, Hotel Management
Dear Guest, Thank you for your visit and thank you for your very nice comment. We are very pleased to read that you enjoyed your stay. Hoping that you will come back. Sincerely,
4 out of 5
by Susan

Posted May 30, 2017 on Hotels
Very nice staff nice
Comment from Hotel Management
Jun 12, 2017 by veronique, Hotel Management
Dear Madam, Thank you for your visit and thank you for your very nice comment about our staff which is a real asset for our property. Hoping that you will come back. Sincerely,
4 out of 5
Recommended
for Couples
by A verified traveler

Posted May 19, 2017
Pros: Location close to Palace Versailles. Other restaurants are close and walkable
Cons: General attitude seems to be aloof
Hotel very nice. Found restaurant prices very high
Comment from Hotel Management
May 30, 2017 by veronique, Hotel Management
Dear Guest, Thank you for your visit. We are pleased to see that on the whole you enjoyed your stay and we tok good notice of your comments. Hoping that you will come back. SIncerely,
5 out of 5
by Megan

Best hotel in Versailles!

Posted Apr 28, 2017 on Hotels
You will not go wrong with staying here! Expectional staff, excellent rooms, and food. The hotel is located right outside the Garden of Versailles and right outside of town. Before we left, we said it was worth the price and we definitely would be coming back to explore the area more.
Comment from Hotel Management
May 30, 2017 by veronique, Hotel Management
Dear Madam, Thank you for your visit and thank you for your enthusiastic comment about everything in our hotel. We are looking forward to your next visit. Sincerely
5 out of 5
by A verified traveler

Excellent

Posted Apr 19, 2017 on Hotels
Excellent hotel, great service, will go again!
Comment from Hotel Management
Apr 25, 2017 by veronique, Hotel Management
Dear Guest, Thank you for your visit and for your "excellent" comment. We are pleased to read that you will come back. In the meantime, we remain, Yours sincerely,
5 out of 5
by A verified traveler

Posted Apr 8, 2017 on Hotels
Comment from Hotel Management
Apr 25, 2017 by veronique, Hotel Management
Cher Client, Merci de votre visite de votre note de 5/5. Dans l'attente du plaisir de vous revoir. Sincères salutations.
5 out of 5
Recommended
for Everyone
by A verified traveler from winchester, uk

Fabulous hotel and staff

Posted Mar 14, 2017
A short visit to Versailles to visit the palace. Unfortunately I broke my leg last summer and am still on crutches. The staff at the hotel were fantastic. They all did their best to make everything as smooth as possible including providing a car and driver to take us to the Palace. The location is perfect for visiting the palaces and the historic town. Our beautiful rooms were in the main building with views over the park. Will definitely be returning, hopefully for a longer stay next time. Adding this to my list of favourites.
Comment from Hotel Management
Aug 13, 2017 by veronique.gavanou, Hotel Management
Dear Guest, Thank you for your visit and for your nice comments about our staff and about our hotel. Sure that all our teams were very pleased to help you and to do everything for you. Looking forward for your next visit having fully recovered. Sincerely