2 outdoor pools, pool umbrellas, sun loungers
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Reviews of Airai Water Paradise Hotel & Spa

3.5 out of 5
Airai Water Paradise Hotel & Spa
PO Box 8067, Airai

Reviews

7.6

Good

Rating 10 - Excellent. 84 out of 381 reviews" "
Rating 8 - Good. 167 out of 381 reviews" "
Rating 6 - Okay. 94 out of 381 reviews" "
Rating 4 - Poor. 18 out of 381 reviews" "
Rating 2 - Terrible. 18 out of 381 reviews" "

7.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

6.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Robin, Honolulu

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
OK
Stayed 1 night in Feb 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jaw-Droppingly Amazing
What an amazing place! Had great fun in the pools, but marvelled at the setting amongst the lush tropical vegetation. Extraordinary!
Stayed 1 night in Dec 2023

10/10 Excellent

Jeffery

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely loved staying there. Nicest hardest working staff I’ve ever encountered. Completely satisfied with staying here!
Stayed 6 nights in Nov 2023

8/10 Good

Stephanie

Liked: Cleanliness, staff & service
A comfortable place before a flight
We stayed here after a diving liveaboard for a quick nap and shower before a 2am flight. The hotel is close to the airport and offers a free shuttle so that was nice. The rooms are average but clean and good enough for the few hours we needed it. There is no elevator in the hotel so you will have to carry your bags up the stairs. They offered free breakfast vouchers, although we were not able to take advantage of it. I'm not sure if the amenities were lacking or they were closed because it was a holiday in Palau but many services like the spa were not available. If you're staying in Koror, it's by the airport and not near the city center so something to consider. They do offer a free shuttle to town on set schedule though.
Stayed 1 night in Sep 2023

8/10 Good

Lisa

Traveled with family
Liked: Staff & service
The pools were amazing, the property was just a little tired.
Stayed 1 night in Aug 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

Zenda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cinvenient location, friendly staff. I did not like that they turned off the aircondition whenever we left the hotel for the day.
Stayed 4 nights in Aug 2023

8/10 Good

Zenda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was convenient place, in the middle of where I was doing most of my visit. I didn't like that they turned off the air condition whenver I would leave the hotel.
Stayed 1 night in Aug 2023

8/10 Good

Richard

Business traveler
Liked: Cleanliness, staff & service, room comfort
Check your data Hotels.com
The resort was fine and close to airport but communication through Hotels.com has been loaded with problems. First the chat bot was useless. Then finally reached a real person who passed me off to the "phone no. of the resort. This number did not work. Luckily the resort (upon late arrival) was understanding but Hotels.com should clean their act.
Stayed 2 nights in Jul 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was exceptional!
Stayed 1 night in Jul 2023

8/10 Good

Jeffrey

Business traveler
Liked: Cleanliness, staff & service, amenities
Thank you for your kind Service
Stayed 1 night in May 2023
Response from Lucia on May 4, 2023
Thank you very much for staying with us and your feedback!Look forward to your visiting our hotel again.

6/10 Okay

Ellyn

Traveled with family
Liked: Staff & service, room comfort
Adequate accommodation
Hotel is recovering from pandemic closure so it needs a lot of maintenance. The room was adequate for a brief stay prior to a 3am flight. Free shuttle service to airport and restaurants is a nice amenity. Water slide pool is closed and other pool looked sketchy. Staff were super nice and grateful for our patronage. Bed was comfortable, A/C worked though control is in a foreign language so it took awhile to figure out how to operate it.
Stayed 1 night in Mar 2023

8/10 Good

Nancy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff beyond amazing! Helpful, friendly & always smiling! This property is being renovated & the one complaint was that they had only a few cement lounge chairs to use by the pool near the water slides & only 2 covered areas for shade. Had to go & purchase an air mattress so we could hang out by the pool & sitting or laying on concrete was not comfortable. The water slides were great fun! Pool was lovely. Water in pools was nice & warm. Rooms were nice & although they were renovating there was not a lot of noise to disrupt you when you were out enjoying the outdoors. Once renovations are done the restaurant will be functional for all meals. During our stay you got to select from the breakfast menu in advance what you’d like to have. Normally they would have a buffet breakfast but since we were the only 2 there for most of our 9 days there after our dove live aboard they had a pre ordered breakfast. They offered a free once a day shuttle into Koror but note if you go beyond a certain distance they want to charge you. We paid $15 to get to & from the hotel to the restaurant the Drop Off which we felt was a bit unfair since they had burgers & pizza that they could get for lunch & suppers. 9 days of that limited menu was not going to work for us so we got them to take us in to Koror where we walked & had them pick us up at a specified restaurant at a specified time. After letting them know we were not happy about the charge they stopped charging us. A great place to relax
Stayed 9 nights in Jan 2023

10/10 Excellent

John

Great swimming pools Convenient airport transfers. Good value for the price
Stayed 3 nights in Jan 2023

8/10 Good

John

Business traveler
Liked: Staff & service
Great service oriented staff
Stayed 3 nights in Jan 2023

4/10 Poor

MARY

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property is in the middle of a remodel and it looked shabby. my ocean view was blocked by scaffolding and a man working outside my room. The restaurant was closed and I think we may have been the only guests there. The staff were absolutely fabulous but the facilities were in shambles
Stayed 1 night in Jan 2023

4/10 Poor

Joy

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Staff were nice. Free shuttle to town. The pool and water slide were empty and looked like they have not worked in years. The restaurant and bar were shut down
Response from Lucia on Jan 3, 2023
We're sorry you were unhappy. we'll work hard to fix the issue you experienced. Thanks for letting us know. If you visit Palau next time, please come to visit our hotel, we will provide free swimming usage for you.

10/10 Excellent

George, Potter Valley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing piece of Palau history and culture. GREAT staff. Huge, fun pools. So very quiet and impressive views. It was a " happy accident for me. I will return
Stayed 1 night in Dec 2022
Response from Lucia on Jan 3, 2023
Thank you very much for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous owners! Very friendly!!
Stayed 1 night in Aug 2022

10/10 Excellent

Demian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was outstanding during my stay, and I highly recommend this hotel. In my case, I arrived during construction after a major storm. Rather than being inconvenienced by this, the hotel manager and team made every effort to help me with breakfast arrangements, diving arrangements, advance notice of repairs, and shuttle transport to and from town. I wasn’t considering another trip to Palau, but the quality hospitality here and their willingness to help has changed my mind. When traveling around the Pacific, some patience is useful as transport, infrastructure, and services are frequently less than ideal. It is a treat when none of this matters thanks to a good hospitality staff like the team at the Airai.
Stayed 4 nights in Aug 2022
Response from Russ on Aug 26, 2022
Dear Mr. Dorrance,Thank you very much for staying with us and all your kind word.We look forward to seeing you again in the near future.Best regards,Russ

4/10 Poor

roger

Disliked: Property conditions & facilities
Disappointed
I stayed at this hotel just one day. The place may have been nice at one time but was well past it’s prime. They had water park facilities but they weren’t functioning, however the pool was open. The restaurant and bar were both closed. Not sure if this was related to the Covid virus but other hotels did have dining options open. Room was spartan and well aged. WiFi only available in the lobby. I would not go there again.
Stayed 1 night in Jan 2022
Response from AWP on Jan 26, 2022
We're sorry you were unhappy. we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Clive

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2020

2/10 Terrible

Mark

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
Was horrible, I would not recommend it to anyone
Stayed 8 nights in Feb 2020

6/10 Okay

Constance

Liked: Staff & service
A convenient place near the airport if you arrive late at night. Free pickup, and reasonable price. Very simple and dated, but the staff is very friendly. Ok for 1 night if you can go on the next day.
Stayed 1 night in Feb 2020

6/10 Okay

Janie, San Diego

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The staff was amazing and it was very close to the airport. If it were not for the staff, I would have not enjoyed this hotel. They were very accommodating and kind. They carry your suitcases and always welcome you. I recommend tipping them because they deserve it. I highly recommend the pina colada at the bar too because they make it amazingly well. Sadly, the hotel itself needs a lot of work. Our room's shower was awful. It was either extremely hot or cold. We tried adjusting it dozens of times and there was nothing we could do to get it right in between, so it was miserable. There were bugs in the hotel because there was a hole in the wall where the air conditioning is. There is NO FREE WIFI IN THE ROOMS. It's only in the lobby and kind of on the second floor. I don't know why it says you can pay for WiFi. That option is not available.
Stayed 6 nights in Feb 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Loved the pools (Olympic lap pool) and the fun slides. Beautiful traditional wood carvings in the lobby.
Stayed 4 nights in Feb 2020

8/10 Good

Karen, Marshfield

Traveled with partner
Liked: Staff & service, property conditions & facilities
Beautiful view if the ocean. Food and staff were great. No wifi in the rooms and the place is a little worn
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveler

Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2020

6/10 Okay

Wayne

Liked: Cleanliness, staff & service
Resort needs a make over. All facilities show signs of wear and tear. Rooms were a bit cramped with excess and uncomfortable furniture. Chairs in the room provided limited support. Bathroom was cramped. I had to twist and turn to get to toilet because tp dispenser was in the way. No grab bars in narrow shower. Ac blew directly onto bed. Constantly had to turn ac on and off at night in order to sleep. Originally booked in upstairs room but moved to first floor because of bad knees. No elevator. Restaurant was ok but no fresh vegetables. Food was similar to rest of the island and not healthy. Hotel is 3 miles from center of town. Shuttle bus only goes to one place. Staff were very accommodating and helpful.
Stayed 10 nights in Dec 2019

6/10 Okay

BR, Koror

Traveled with partner
Disliked: Cleanliness
Pool and slides. No WiFi in rooms. No cable. No smart tv. A/c was loud.
Stayed 1 night in Jan 2020

6/10 Okay

Tracy, Okinawa

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
PROS: Staff were extremely helpful and courteous. CONS: No elevator (but staff carried your luggage up and down the staircase). No wifi available in your room - only in lobby and restaurant.
Stayed 6 nights in Dec 2019

8/10 Good

Lily, Panama City Beach, Florida

Liked: Cleanliness, staff & service
It had unique island charm. The biggest story board on the island! Generous breakfast was included. Only negative is no WiFi or English TV in the room. WiFi is in common areas of hotel and lobby had shared TV in English.
Stayed 8 nights in Dec 2019

8/10 Good

Li

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Airai Hotel (Palau is Paradise)
I'm from Guam, staying Airai Resort Hotel 12 days PRO: Room is clean, Hotel Staff friendly, restaurant price is very reasonable, after 12 days in Palau found out downtown 90% restaurants cost lot more than hotel restaurant, swimming pool is a plus compare with same price range hotels. CON: no laundry facility, no elevator (four story building), free internet only at hotel lobby. If wish 4G connection, purchase PNCC service, office is next to Palau airport & very close to hotel, Dec. 2019 PNCC offer 10 dollar with sim card & 8 to 10 G data plus cell number. or purchase 4G data visitor service at airport booth 10G data 20 dollar. I had purchased both PNCC & visitor 4G data, both were good in connections & cover Koror + Airai areas. and BTW enjoy the PARADISE, scuba diving is A MUST.
Stayed 1 night in Nov 2019

10/10 Excellent

Naz, UK

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it. Staff was amazing. Pool could do with a lil clean but overall LOVED IT!!!
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Staff & service, amenities
Overall a great stay for my family There is pool for little ones if they dislike snorkeling. Hotel service is consider great. Friendly people and very helpful
Stayed 7 nights in Apr 2019

10/10 Excellent

Stephen, Seattle, us

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice, clean hotel with a great staff. While an older facility it is in good shape and has a bit of old world charm. The pool and waterslide part is an added bonus. A really great thing we enjoyed is on the weekend small groups of local kids and/or families would come to use the water slides. It was great fun to watch and join them in the fun.
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For the price we paid, we had a comfortable stay at Airai. The staffs were friendly, helpful and courteous. Free pick up and drop off to airport and free shuttle to the downtown area for shopping and dining. Breakfast was yummy. The room was clean and decent size. Double beds were big enough to fit the 4 of us. Everything was provided in sets of 4 for us - towels, wash clothes, tea bags, toothbrushes and toothpastes, combs etc. When we stayed in another fancier hotel that costed twice as much, it only provided us with two set of towels. The AC unit looked new and bathroom was newly remodeled. The hotel itself looks old and it has no elevator. We stayed on third floor but didn’t mind the stairs. The internet is ok in the lobby. We didn’t use the swimming pool and the other facilities so we can’t make any comments. Overall, we would recommend AWP if you don’t mind not staying close to the beaches. That way, you can save some money from the fancier hotels and join excursions instead!
Stayed 1 night in Dec 2018

8/10 Good

warren, johannesburg

Liked: Staff & service, amenities, property conditions & facilities
Small and personal service. great location to airport!
Stayed 1 night in Nov 2018

6/10 Okay

Oliver

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Super staff, disappointing hotel
The staff are all really friendly and very helpful and the hotel offers a great shuttle service to the airport and nearby places. Unfortunately that's where the positives stop. The hotel is in dire need of updating, it looks like it used to be really nice 20 years ago. All areas could do with a good clean and new lick of paint and there's a general demand for some TLC. We found the cooked breakfast choice bland and couldn't eat the cereal on offer because it was covered in ants! (This didn't fill us with confidence about the state of the kitchen). Our room was spacious and we were very grateful for the AC, but again it was let down by its upkeep and cleanliness. Overall it's a real shame as this place has so much promise but delivered very little.
Stayed 11 nights in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
free transfers from dock to hotel & hotel to airport are a nice amenity
Stayed 1 night in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff employed at the Airai water paradise are absolutely delightful. Always willing to help with any problem and will do their best to make sure guests are taken care of. The staff at the reception are particularly special. They are always cheerful and helpful. They remember guests by their names even if it’s just for one nights stay. The property needs better WiFi, but it’s personnel are some of the finest I have encountered on my Travels.
Stayed 1 night in Sep 2018

8/10 Good

Rochelle

Liked: Staff & service, property conditions & facilities, room comfort
Decent Stay
Overall the stay was great. I do wish that both hotels.com and the hotel mentioned that American Express was not accepted. The lighting in the room and the bathroom was too dim for my liking and the room was a little tight on space but I didn't mind it too much. The restroom was a decent size but I don't think the ventilation was working properly. There was mildew in the grout that I wish housekeeping would've cleaned. There is no ironing board and iron in the rooms, just FYI. And there is no laundry facility on site. I wish these were noted in the hotel information as it would have came in handy since we were there for 11 days. There is no elevator, and no WiFi in the rooms as well, but that didn't bother me at all because it was a great disconnect from the world:) Service was great, all the staff I encountered were very helpful, especially when it came to carrying our luggage up and down the stairs. The breakfast buffet was decent and the coffee was pretty delicious so no complaints there. The swimming pool was great. Overall, I am pleased and I would stay there again:)
Stayed 11 nights in Aug 2018

10/10 Excellent

Lisa, Saipan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First—best staff I’ve encountered in all my hotel stays. They are awesome, so helpful and kind. The hotel itself is older but well maintained and very unique. It is rich with Palauan culture, as displayed by the storyboards (including a giant one in the lobby), shells, and other artifacts. The room was comfortable and clean, the pools were fun and clean...overall, really great stay here. Plus the convenience of airport and town shuttles. My only complaint would be the bright lights on the face of the air conditioner in the room. It was like a night light on crack, haha. Also, if you happen to have a child sleeping on the other bed that bumps their head on the light switches (by the pillow), you will wake up in the middle of the night in a blur, as all the room lights pop on.
Stayed 1 night in Aug 2018

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
My overall experience was grat staying there. Only one thing my family and I wasn’t too pleased about .... the rooms did not provide WiFi . That was the only inconvenience we had with our stay ....
Stayed 4 nights in Jun 2018
Response from AWP on Aug 1, 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Sherri, Reno, NV

Liked: Cleanliness, staff & service, room comfort
Large room with a/c, but leaky shower.
Room was very nice and clean. Unfortunately, no internet in the room, only in the un-air conditioned lobby. We were a little concerned that the shower leaked water, but probably the bigger drawback is that it is fairly far from town and not directly on the beach. Shuttle was available, but required a 1 hour notice.
Stayed 1 night in Apr 2018

10/10 Excellent

Chris, Canberra, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in quiet location with waterslides
Airai Water Paradise Hotel was a fantastic place for our family to stay for a getaway. The staff were delightful and always available and made every effort to make our stay enjoyable. The pool and winding waterslide was perfect for our boy who had just turned 3 years old and he loved the water. Breakfast was really good - some days were buffets and others were ordered from a selected menu which gave us bigger serves than when the buffet was on. Dinners and lunches were also available in the hotel with a selection of cuisines at affordable prices. We felt very safe at the hotel and were blessed to discover Palau Escape shop in the hotel which offered wonderful dive/snorkelling/adventure tours led by Joe and captained by Francis who discovered most of the sites including Blue Corner and established tourism in Palau. Choosing to stay at Airai Water Paradise Hotel was a highlight of our trip as it was a special treat to stay there and was just what we were looking for as accommodation and it made for a wonderful hotel and perfect retreat from the bustle of Koror. My family had a fantastic stay at Airai Water Paradise Hotel and would not hesitate to stay there again. Thank you to all the staff for a wonderful time!
Stayed 14 nights in Mar 2018