Outdoor pool, pool umbrellas, sun loungers

Reviews of Palau Royal Resort

4 out of 5
Palau Royal Resort
Koror, Malakal Island

Reviews

8.6

Excellent

Rating 10 - Excellent. 124 out of 272 reviews" "
Rating 8 - Good. 105 out of 272 reviews" "
Rating 6 - Okay. 26 out of 272 reviews" "
Rating 4 - Poor. 10 out of 272 reviews" "
Rating 2 - Terrible. 7 out of 272 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

9.2/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Daniel

Stayed 5 nights in Dec 2023
Response from Malou on Jan 1, 2024
Dear Guest:We’re so happy to hear from you! Thank you for your valuable feedback.

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
relaxing, nice rooms, good view, solid food
Palau is a quiet place, with not a ton to do other than dive and relax. This hotel is great for relaxing and has access to diving. Good food. Nice views. Beach area is not big, but is nice and differentiates from other hotels in the area.
Stayed 1 night in Oct 2023
Response from Malou on Oct 30, 2023
Dear Guest: Greetings from Palau Royal Resort!We’re so happy to hear from you! Thank you for your valuable feedback.

10/10 Excellent

Paul, San Diego

Stayed 2 nights in Sep 2023
Response from Malou on Oct 18, 2023
Greetings from Palau Royal Resort !It is our pleasure to hear your valuable feedback. Thank you.

10/10 Excellent

Paul, San Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Whether you just relax on their shore or join organized tours of Palau, the PRR is a perfect place to begin. We did both!!
Stayed 2 nights in Sep 2023
Response from Malou on Oct 16, 2023
Dear Mr. Paul: Greetings from Palau Royal Resort!We’re so happy to hear from you! Thank you for your valuable feedback.

10/10 Excellent

Pam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful views and a wonderful staff.
Stayed 2 nights in Sep 2023
Response from Malou on Oct 16, 2023
Dear Ms. Pam: Greetings from Palau Royal Resort!We’re so happy to hear from you! Thank you for your valuable feedback.

10/10 Excellent

Pam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great service! Beautiful water and small white sand beach.
Stayed 1 night in Sep 2023
Response from Malou on Oct 16, 2023
Dear Ms. Pam: Greetings from Palau Royal Resort!We’re so happy to hear from you! Thank you for your valuable feedback.

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire experience at the Resort was Awesome, will return and recommend others to visit.
Stayed 1 night in Sep 2023
Response from Malou on Oct 16, 2023
Dear Mr. Raymond: Greetings from Palau Royal Resort!We’re so happy to hear from you! Thank you for your valuable feedback.

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful Resort, would return and recommend for others to go
Stayed 2 nights in Sep 2023
Response from Malou on Oct 16, 2023
Dear Mr. Raymond: Greetings from Palau Royal Resort!We’re so happy to hear from you! Thank you for your valuable feedback.

8/10 Good

Ara

10/10 Excellent

Ngondi

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness.
Stayed 1 night in Aug 2022
Response from Yoshinari Fujii on Dec 1, 2022
Alii Valued Guest,Thank you for trusting us with your stay during such difficult times. Hope you felt safe with us! It is our pleasure to read your review, we pride ourselves on delivering the highest standard of customer service so it is always nice to discover that this focus is noticed.Hopefully our professional service that made your journey in Palau Royal Resort. It is through feedback as yours that we are able to improve the quality of our products and service to better meet the needs of our guests.It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to Palau Royal Resort.Sincerely,Yoshinari FujiiGeneral Manager

2/10 Terrible

Bret

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't waste your money. Go next door to the Cove
Nice pool, nice room. That was it. No breakfast buffet. Outrageous food prices. TV has 4 stations that came in. No movie channel. We also stayed next door at the Cove for a few nights. I would definitely stay THERE again.
Stayed 3 nights in Mar 2022
Response from Yoshinari Fujii on Apr 18, 2022
Alii Valued Guest, Thank you for trusting us with your stay during such difficult times. Hope you felt safe with us! It is our pleasure to read your review, we pride ourselves on delivering the highest standard of customer service so it is always nice to discover that this focus is noticed. Hopefully our professional service that made your journey in Palau Royal Resort. It is through feedback as yours that we are able to improve the quality of our products and service to better meet the needs of our guests. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to Palau Royal Resort. Sincerely, Fujii Yoshinari General Manager

8/10 Good

Michael

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
pool was fantastic, front desk very helpful, Spa was great
Stayed 8 nights in Oct 2021
Response from Yoshinari Fujii on Nov 18, 2021
Alii Guest, Thank you for trusting us with your stay during such difficult times. Hope you felt safe with us! It is our pleasure to read your review, we pride ourselves on delivering the highest standard of customer service so it is always nice to discover that this focus is noticed. Hopefully our professional service that made your journey in Palau Royal Resort. It is through feedback as yours that we are able to improve the quality of our products and service to better meet the needs of our guests. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to Palau Royal Resort. Sincerely, Yoshinari Fujii General Manager

8/10 Good

constance

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Their beach was very small- picture was deceiving.
Stayed 4 nights in Mar 2020
Response from Malou on Mar 9, 2020
Dear Guest: Thank you very much for letting us know about your wonderful experience at Palau Royal Resort. The structure of our hotel as well as the facilities were intended and designed to provide the best experiences and meet the expectations of our guest, and we are very happy that you loved what we can offer. We will continue to develop our services to provide you a long-lasting memory of happiness which you will never forget and positively looking to have you as our guest again when you come back to visit the beautiful pristine paradise of Palau.

10/10 Excellent

Verified traveler

Stayed 4 nights in Feb 2020
Response from Malou on Feb 26, 2020
Dear Guest: Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Renato

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Malou on Feb 17, 2020
Dear Guest: Thank you very much for letting us know about your wonderful experience at Palau Royal Resort. The structure of our hotel as well as the facilities were intended and designed to provide the best experiences and meet the expectations of our guest, and we are very happy that you loved what we can offer. We will continue to develop our services to provide you a long-lasting memory of happiness which you will never forget and positively looking to have you as our guest again when you come back to visit the beautiful pristine paradise of Palau. Once again, Thank You.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful and well maintained property with an excellent staff. Highly recommend.
Stayed 1 night in Feb 2020
Response from Malou on Feb 11, 2020
Dear Guest: Thank you very much for letting us know about your wonderful experience at Palau Royal Resort. The structure of our hotel as well as the facilities were intended and designed to provide the best experiences and meet the expectations of our guest, and we are very happy that you loved what we can offer. We will continue to develop our services to provide you a long-lasting memory of happiness which you will never forget and positively looking to have you as our guest again when you come back to visit the beautiful pristine paradise of Palau. Once Again, Thank you.

10/10 Excellent

ChristineH, Hong Kong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room and food. Friendly, attentive and helpful staff! Highly recommend and will def. be back!
Stayed 5 nights in Jan 2020
Response from Malou on Jan 17, 2020
Dear Guest: Thank you very much for letting us know about your wonderful experience at Palau Royal Resort. The structure of our hotel as well as the facilities were intended and designed to provide the best experiences and meet the expectations of our guest, and we are very happy that you loved what we can offer. We will continue to develop our services to provide you a long-lasting memory of happiness which you will never forget and positively looking to have you as our guest again when you come back to visit the beautiful pristine paradise of Palau. Once Again, Thank you.

10/10 Excellent

Andrey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from Malou on Jan 13, 2020
Dear Guest: Thank you for staying with us. We appreciate your feedback.

8/10 Good

Charles, Annapolis, Maryland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort, clean rooms, great services. Would recommend.
Stayed 2 nights in Dec 2019
Response from Malou on Jan 8, 2020
Dear Guest: Thank you very much for letting us know about your wonderful experience at Palau Royal Resort. The structure of our hotel as well as the facilities were intended and designed to provide the best experiences and meet the expectations of our guest, and we are very happy that you loved what we can offer. We will continue to develop our services to provide you a long-lasting memory of happiness which you will never forget and positively looking to have you as our guest again when you come back to visit the beautiful pristine paradise of Palau. Thank you.

8/10 Good

Annmarie

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was very nice but bed was uncomfortable and pillows were horrible.
Stayed 4 nights in Oct 2019
Response from Malou on Nov 13, 2019
Dear Guest: Thank you very much for letting us know about your wonderful experience at Palau Royal Resort. The structure of our hotel as well as the facilities were intended and designed to provide the best experiences and meet the expectations of our guest, and we are very happy that you loved what we can offer. We will continue to develop our services to provide you a long-lasting memory of happiness which you will never forget and positively looking to have you as our guest again when you come back to visit the beautiful pristine paradise of Palau.

10/10 Excellent

Debra, Taiwan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything are excellent! Staff are all nice and helpful!
Stayed 5 nights in Oct 2019
Response from Malou on Oct 31, 2019
Dear Guest: Greetings from Palau Royal Resort! Thank you very much for letting us know about your wonderful experience at Palau Royal Resort. The structure of our hotel as well as the facilities were intended and designed to provide the best experiences and meet the expectations of our guest, and we are very happy that you loved what we can offer. We will continue to develop our services to provide you a long-lasting memory of happiness which you will never forget and positively looking to have you as our guest again when you come back to visit the beautiful pristine paradise of Palau.

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Things we liked - Clean and very spacious. The staff is friendly. Good view. Close to diving companies. Things we didn't like - Tours from the company in the hotel were not as good as others that we separately booked from other agencies on the internet. The food at the restaurant is merely okay. We preferred bars nearby. Upon check-in, hardly any instruction was given to use hotel facilities, including the spa and the restaurant. Although we had informed the receptionist that we intend to use a discount coupon, there was miscommunication and they told that we couldn't get it because they couldn't apply the discount backdated in the system. We were offered aroma soap from the spa for compensation, which had the price tag on (*sadly that's not comparable to the discount we could've gained). Quite a disappointment at check-in and check-out, yet the overall stay was good.
Stayed 5 nights in Oct 2019
Response from Malou on Oct 21, 2019
Dear Guest: Thank so much for taking you time to share your experience with us during your stay. We completely apologize if we were not able to meet your expectations during your stay despite only wanting to have a luxurious and perfect experience in Palau. We will continue to develop our services to provide you a long-lasting memory of happiness which you will never forget and positively looking to have you as our guest again when you come back to visit the beautiful pristine paradise of Palau. Once again, Thank you very much.

6/10 Okay

Verified traveler

Traveled with partner, Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
단점 바퀴벌레나왔어요 ㅜ 룸 바꿔주긴했는데 원래 청소를 깨끗하게 하지는 않는듯..레스토랑 여직원들이 불친절해요 장점 프론트 직원들은 친절합니다 프라이빗비치 있고 팔라우내에서는 꽤 괜찮은 리조트인것은 확실합니다
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise Palau
It was fantastic vacation. The staff were super helpful and accommodating. I arrived at 0300 and my checkin was at 2pm but they let me checkin at 10am.
Stayed 1 night in Jul 2019
Response from Malou on Jul 29, 2019
Dear Guest: Thank you very much for letting us know about your wonderful experience at Palau Royal Resort. The structure of our hotel as well as the facilities were intended and designed to provide the best experiences and meet the expectations of our guest, and we are very happy that you loved what we can offer. We will continue to develop our services to provide you a long-lasting memory of happiness which you will never forget and positively looking to have you as our guest again when you come back to visit the beautiful pristine paradise of Palau. Sincerely, Malou

10/10 Excellent

Niklas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2019
Response from Malou on Jun 19, 2019
Dear Guest: Thank you very much for letting us know about your wonderful experience at Palau Royal Resort. The structure of our hotel as well as the facilities were intended and designed to provide the best experiences and meet the expectations of our guest, and we are very happy that you loved what we can offer. We will continue to develop our services to provide you a long-lasting memory of happiness which you will never forget and positively looking to have you as our guest again when you come back to visit the beautiful pristine paradise of Palau.

10/10 Excellent

Verified traveler

Stayed 4 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2019

10/10 Excellent

Flyer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place. Very welcoming, friendly, and helpful staff. Beautiful grounds! Nice little beach. Restaurant wasn't too expensive at all (many main meal choices between $10 and 20).
Stayed 2 nights in Jan 2019
Response from Malou on Feb 2, 2019
Dear Guest: Thank you very much for letting us know about your wonderful experience at Palau Royal Resort. The structure of our hotel as well as the facilities were intended and designed to provide the best experiences and meet the expectations of our guest, and we are very happy that you loved what we can offer. We will continue to develop our services to provide you a long-lasting memory of happiness which you will never forget and positively looking to have you as our guest again when you come back to visit the beautiful pristine paradise of Palau. Once again, Thank you.

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome.
Awesome stay at PRR. Friendly, attentive staff. Great location. The room was exceptional. My only disappointment was that the kayaks can only be used in the small area behind the resort.
Stayed 5 nights in Jan 2019
Response from Malou on Jan 16, 2019
Dear Guest: Thank you very much for letting us know about your wonderful experience at Palau Royal Resort. The structure of our hotel as well as the facilities were intended and designed to provide the best experiences and meet the expectations of our guest, and we are very happy that you loved what we can offer. We will continue to develop our services to provide you a long-lasting memory of happiness which you will never forget and positively looking to have you as our guest again when you come back to visit the beautiful pristine paradise of Palau. Once again, thank you.

4/10 Poor

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service
Charged us $200 for an early check-in… Room smelled of mold, And overall hotel needs attention to maintenance.
Stayed 1 night in Jan 2019
Response from Malou on Jan 10, 2019
Dear Guest: Thank so much for taking you time to share your experience with us during your stay. We completely apologize if we were not able to meet your expectations during your stay despite only wanting to have a luxurious and perfect experience in the prisitne paraside of Palau through the beautiful ametines and offering of Palau Royal Resort. Being surrounded by a body of water and warm breeze to feel the relaxation of the island way, the humidity in our rooms might have been absorbed from outside, however we regularly check if our air conditioners are fully working and functioning normally. In addition, our room attendants does very well in their duties and responsibilities in taking care of our guest rooms and continues to do so to provide our guest the relaxation they deserve. We will continue to develop our services to provide you a long-lasting memory of happiness which you will never forget and positively looking to have you as our guest again when you come back to visit the beautiful pristine paradise of Palau. Once again, Thank you.

10/10 Excellent

sungja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was very nice hotel good condition room with nice view and comforterble if i go palau again i will use this hotel
Stayed 8 nights in Dec 2018
Response from Malou on Jan 3, 2019
Dear Guest: Greetings from Palau Royal Resort! Thank you very much for taking your time to share your experience with us during your stay. We hope to see you again in your next visit in the beautiful island of Palau.

10/10 Excellent

Patrick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and very nice room. Personel was very nice and helpful.
Stayed 2 nights in Nov 2018
Response from Devie on Dec 5, 2018
Dear Mr. Patrick, Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was very impressed with the service, food and the amazing private beach.
Stayed 5 nights in Oct 2018
Response from Malou on Oct 24, 2018
Dear Guest: Greetings from Palau Royal Resort! We are extremely grateful that you have enjoyed your stay at Palau Royal Resort. Thank you, too for taking your time giving us your feedback. Hopefully, we will see you again on your next visit in Palau. Thank you.

4/10 Poor

YOONHA

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Not Good
The food at hotel was terrible. And compared to Palau Pacific Hotel, service wasnt that good, even the beach was small... i wouldnt go back
Stayed 2 nights in Sep 2018
Response from Malou on Sep 26, 2018
Dear Guest: We appreciate you taking time your time to write about your recent stay with Palau Royal Resort. Despite having high expectations with our hotel's offering, we failed to satisfy your needs. Palau Royal Resort has been actively innovating and promoting quality and up to date offerings and promotions but seemingly, we were not able to meet your desires of having a wonderful stay with us. Moving forward we will include your review as a helpful guide towards our improvement. Hopefully, you will still consider to stay with us in the future. We look forward to serving you once again. Thank you.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, efficient, very friendly staff
Was a really comfortable stay. Great views. Beautiful grounds. Accommodating staff.
Stayed 1 night in Jun 2018
Response from Malou on May 11, 2019
Dear Guest: We are very glad to hear that you had a wonderful experience during your stay with us. It's guest like you are what drives our company to strive harder in providing quality of service. We hope to see again in your next visit. Thank you.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
The bar/ restaurant called Drop Off next to hotel is a nice place to get decent food at decent price. Free WiFi there is a plus.
Stayed 3 nights in Mar 2018
Response from Malou on May 16, 2018
Dear Guest: We hope on your next visit you will to able try our Beach Bar "Breeze" is a fantastic sea-side resto-bar that offers wide selection of alcoholic and non-alcoholic drinks while having a great time watching the sunset, overlooking the great views of the rock islands, and enjoying the cool breeze of the island. It opens from 3pm until 12mn Thank you.

10/10 Excellent

Jules, Detroit, Mich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
This hotel was wonderful. The rooms were amazing and the staff went above and beyond to make sure we had the perfect vacation. The grounds are gorgeous and the location is perfect. You won't regret staying here.
Stayed 3 nights in Feb 2018
Response from Malou on Feb 21, 2018
Dear Guest: We are very glad to hear that you had a wonderful time during your stay. We will continue to to improve and better our services. It's guest like you are what drives our company harder to strive harder in providing quality of service. We hope to see you again. Thank you.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend
Very quiet and peaceful. The staff was friendly and helpful. The pricing on the breakfast buffet was a little crazy.
Stayed 3 nights in Jan 2018
Response from Malou on Feb 21, 2018
Dear Guest: We are extremely grateful that you have enjoyed your stay with us and thank you for giving us your feedback. Thank you

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for our diving trip in Palau with Sam's Tours. Clean amenities. Nice breakfast buffet. Pool and Ocean facilities are great for families with young children.
Stayed 4 nights in Dec 2017
Response from malou on Jan 23, 2018
Dear Guest: We are very glad to hear that you had a wonderful time during your stay. We will continue to improve and better are services. Thank you for staying with us.

4/10 Poor

Nina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not a nice hotel
Not such a nice experience to be honest. Room was totally humid-wet and not so clean. Waiters extremely lazy and you have to beg and walk to them if you want to drink something. Very ugly hotel complex.
Stayed 1 night in Dec 2017
Response from Malou on Feb 21, 2018
Dear Ms. Nina: Thank you so much for taking your time to share your experience with us during your stay. We completely apologize if we were not able to meet your expectations during your stay despite only wanting ti gave a luxurious and perfect experience in the pristine paradise of Palau through the beautiful amenities offerings of Palau Royal Resort. Being surrounded by a body of water and warm breeze to feel the relaxation of the island way, the humidity in our rooms might have been absorbed from outside,however we regularly check it our air conditioners are fully working and functioning properly. Our hotel as one of the best in Palau, we continuously look for ways to provide the best of what we can offer and continue to provide our guests the relaxation they deserve through service offering. We hope to see you again in your next visit. Once again, thank you.

8/10 Good

seafood lover, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A real resort hotel with a private beach
This hotel is very well located and has very good facilities ranging from its own beach, swimming pool, pond, to pavilion etc. The staff members are in general very friendly. When needed, they can go beyond the call of duty. On a weekend we suddenly decided to have coconut crab for lunch. Some restaurants serving the crab were closed for lunch, some ran out of crab. One front desk staff member called several restaurants for us until she found one that is open and has crabs. The restaurant turns out to be quite good and eating coconut crab for the first time became a memorable experience for us. We booked several trips with Sam's tour. The fact that this hotel is within walking distance to Sam's Tour made it convenient for us.Perhaps our only complaint is about the WiFi which is slow. In stead of paying to use the wifi from our room we just go to the restaurant or the bar, buy a drink and then spend hours using the wifi for free.
Stayed 3 nights in Dec 2017
Response from Malou on Jan 23, 2018
Dear Guest: We are very glad to hear that you had a wonderful time during your stay. We will continue to improve and better our services. Thank you for taking time to give us you feedback.

10/10 Excellent

Randi, palau

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful grounds and can see dive boat across lagoon from hotel
Stayed 1 night in Dec 2017
Response from Malou on Jan 23, 2018
Dear Guest: We are extremely grateful that you have enjoyed the beautiful Palau Royal Resort during your stay. Thank you for taking time to give us your feedback. We hope to see you and serve you again in the future.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel
This hotel was pretty nice. Staff overall was pretty good. They aren’t too attentive when you’re dining in the restaurant. Some of the bad things are the costs. Nothing is included, no shuttle services at all. My wife and I had the breakfast buffet one day. We each had a coffee, bottle of water and buffet. The cost was $53!!!! It easy that good either. The beach is pretty nice. Overall nice, but pricey.
Stayed 3 nights in Nov 2017
Response from Malou on Jan 23, 2018
Dear Guest: We are very glad to hear that you had a wonderful time during your stay. We will continue to improve and better our services. Thank you for taking time to give us you feedback.

10/10 Excellent

rich, Ewing, New Jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel under renovation
This hotel is currently under major renovation, but its room are very modern and new. It is very comfortable to live inside the room.
Stayed 1 night in Oct 2017
Response from Malou on Nov 15, 2017
Dear Mr./Ms. Rich: Greetings from Palau Royal Resort! We are extremely excited to let you know that our resort has already accomplished getting renovated. Hopefully, you can come and visit us again to experience our property once more. We hope to see you again. Thank you.

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, it has the only beach in Koror.
I was there on a business trip, but my wife joined me and we staid a few extra nights. The hotel is one of the nicest in the area. It has a small man made beach. This is from what I could find, the only beach anywhere near Koror BTW. The beautiful beaches of Palau are only accessible by boat. Be prepared to spend $100-$150 a day to get to any snorkeling, or beaches. There is nothing accessible for free. If you go in knowing this, you will see some very beautiful places. The food at the hotel is mediocre, but there are a couple of places within easy walking distance that are good.
Stayed 6 nights in Oct 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night in PPR
Nice hotel. Beach and pool areas are nice, and unique on the island where most properties don't have them.
Stayed 2 nights in Sep 2017

10/10 Excellent

megumi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017

10/10 Excellent

megumi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was nice and clean However the gift shop was very small The hotel didn't have any night shows activity It was a bit faraway by walking from the hotel to downtown
Stayed 1 night in Jun 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect setting. Perfect for tours. Perfect for relaxing.
Stayed 4 nights in Jun 2017

2/10 Terrible

Disgusted, USA

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Don't contribute to indentured servitude
In all honesty, the only respectable activity to do in Palau is Dive. It's hands down the best diving and I've been all over the world. Sam's Adventures is the outfit to use. The staff are knowledgeable and genuinely love their job. The majority of the other women I spoke with that work at the resorts and restaurants were brought there by 'recruiters' to work 6 days a week sometimes 20 hours a day between multiple jobs under a contract for 2-3 years. They send the money they're allowed to keep back to there families...many in the PI. It's disgusting and the government looks the other way. Not all. But a lot. Very sad indeed. I asked one woman what would happen if she called in sick...she said it's an impossibility. Her 'recruiter' will force her to work and still dock her pay.