This hotel is very well located and has very good facilities ranging from its own beach, swimming pool, pond, to pavilion etc. The staff members are in general very friendly. When needed, they can go beyond the call of duty. On a weekend we suddenly decided to have coconut crab for lunch. Some restaurants serving the crab were closed for lunch, some ran out of crab. One front desk staff member called several restaurants for us until she found one that is open and has crabs. The restaurant turns out to be quite good and eating coconut crab for the first time became a memorable experience for us. We booked several trips with Sam's tour. The fact that this hotel is within walking distance to Sam's Tour made it convenient for us.Perhaps our only complaint is about the WiFi which is slow. In stead of paying to use the wifi from our room we just go to the restaurant or the bar, buy a drink and then spend hours using the wifi for free.