Property amenity

Reviews of Deep Forest Garden Hotel

3 out of 5
Deep Forest Garden Hotel
Abueg Rd., Bancao-Bancao, Jacana, Puerto Princesa, Palawan

Reviews

8.0

Very Good

Rating 10 - Excellent. 127 out of 357 reviews" "
Rating 8 - Good. 133 out of 357 reviews" "
Rating 6 - Okay. 58 out of 357 reviews" "
Rating 4 - Poor. 21 out of 357 reviews" "
Rating 2 - Terrible. 18 out of 357 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Margaret

Traveled with partner
Liked: Staff & service
Not beachfront in anyway and hasn’t been for at least four years. Room okay but very limited for food in restaurant. Rough road into property so we now know what a Filipino massage is riding on tricycles.
Stayed 10 nights in Feb 2024
Response from Peter on Feb 28, 2024
Thank you for choosing us

10/10 Excellent

Kevin, South Woodslee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the peaceful atmosphere. The staff was helpful with getting me a scooter and shuttle. The neighbourhood is friendly.
Stayed 2 nights in Feb 2024
Response from Peter on Feb 22, 2024
Thank you so much for choosing us!

8/10 Good

Frederick Ross

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Peter on Feb 19, 2024
Thank you so much for choosing us!

6/10 Okay

Cathy

Traveled with partner
The sculptures and decorations caught my attention in booking this hotel. Very unique. However, the restaurant is not always open which is totally different from other hotels and there wasn't any note about we have to inform them the night before if we want to dine in for breakfast or not. First night we did have the chance to eat because we informed them the night before since we will leave early, before 7 am (open time), however the next day which was Sunday we didn't have breakfast and no one was around. We did not know that they close the restaurant on Sunday and we didn't inform them the night before because we though they will be open at 7 am. It wasn't us who didn't know, we saw many guests coming to the reception as well asking for breakfast and no one was around. I think it is best to always include breakfast during the stay esp that the location does not have any restaurant close by that guests can walk. Pick up from tours are always between 7-8 am so having inhouse breakfast would be ideal. Staff are all nice and accommodating. No attitudes. In rooms- we don't have thermos or water heater for coffee or noodles if we want to have snacks which would have been nice to have since guests come from different time zone and may need to have something warm anytime.
Stayed 2 nights in Jan 2024
Response from Peter on Feb 6, 2024
Thank you for choosing us!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service
Stayed 5 nights in Dec 2023
Response from Peter on Jan 20, 2024
Thank you very much for choosing us!

10/10 Excellent

Kordeen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet property, very friendly helpful staff. Awesome place for the price it can't be beat.
Stayed 3 nights in Dec 2023
Response from Peter on Jan 20, 2024
Thank you very much for choosing us!

10/10 Excellent

Pascal

Stayed 4 nights in Dec 2023
Response from Peter on Dec 31, 2023
Thank you so much for choosing us!

6/10 Okay

Rob

Traveled with partner
Liked: Cleanliness, staff & service
The place was pleasant with beautiful scenery inside the property. The rooms were a little bit rundown, but very fair for the price in my opinion. The restaurant was very limited with options and very overpriced and took a long time to receive what you ordered as I believe they were coming from a different location off the property, but I could be wrong on that but it sure seemed like it for how long it took and how the meals weren’t very hot when received. To top it off though there were people smoking in the posted no smoking areas, including inside the restaurant area, which was very disturbing and nearly ruining my stay, and staff didn’t seem to be too concerned in doing anything about it, even though this is apparently illegal in the Philippines to be smoking in common areas.
Stayed 1 night in Dec 2023
Response from Peter on Dec 31, 2023
Thank you so much for choosing us!

8/10 Good

Rob

Traveled with partner
Liked: Cleanliness
Property was cute, especially for the price which was very reasonable. The restaurant overcharged and was slightly limited with options, and staff did nothing about the random guests that were smoking in the area, which was posted as a no smoking area, disturbing my meal.
Stayed 2 nights in Dec 2023
Response from Peter on Dec 31, 2023
Thank you so much for choosing us!

10/10 Excellent

Kordeen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice quiet property located close to the airport. A few minutes ride on a trike and you are in downtown. The staff were very helpful in arranging transportation to and from the airport. Rooms are clean and comfortable.
Stayed 3 nights in Dec 2023
Response from Peter on Dec 31, 2023
Thank you so much for choosing us!

6/10 Okay

Lawrence

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Old
Stayed 5 nights in Dec 2023
Response from Peter on Dec 31, 2023
Thank you so much for choosing us!

4/10 Poor

Scott

Disliked: Staff & service, property conditions & facilities
This property is extremely hard to find. The check in desk is barely staffed and has limited hours. The room key has a large wood block attached to it and they request that you leave it at the unstaffed desk if you go out at night - and they are not responsible for anything lost or stolen. They also charge to consume water in your room - even though there is no signage.
Stayed 1 night in Dec 2023
Response from Peter on Dec 31, 2023
Thank you so much for choosing us!

10/10 Excellent

Graham

Stayed 1 night in Nov 2023
Response from Peter on Dec 31, 2023
Thank you so much for choosing us!

10/10 Excellent

Khalil Ivan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind and hospitable staff. Clean, quiet, and many plants and statues. Good clean pool. Near the downtown and SM mall. Every is great! 10/10
Stayed 8 nights in Nov 2023
Response from Peter on Nov 16, 2023
Thank you so much for choosing us!

8/10 Good

Oleksandr

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is nice.
Stayed 2 nights in Nov 2023
Response from Peter on Nov 14, 2023
Thank you very much for choosing us!

6/10 Okay

Michael

Liked: Cleanliness
Disappointing.
This hotel is well away from the centre. It has a skelton staff with limited hours front desk. Food is extremely basic. Too many cats around the restaurant, begging for food. Staff try to clear them but they returned. I wouldn’t stay in this hotel again
Stayed 3 nights in Sep 2023
Response from Peter on Oct 2, 2023
Thank you for choosing us

8/10 Good

kyle

Stayed 4 nights in Sep 2023
Response from Peter on Sep 30, 2023
Thank you very much for choosing us!

4/10 Poor

Leonor

Disliked: Cleanliness, property conditions & facilities
secluded and dark due to trees.
Stayed 1 night in Aug 2023
Response from J-P Riccio /Owner on Sep 5, 2023
Thank you for choosing us

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beware!!!
This is not a beach front property there is no private beach although there is a public beach with fee and it's almost 1km away
Stayed 1 night in Jul 2023
Response from J-P Riccio /Owner on Jul 27, 2023
We never advertise that our hotel is on any beach ! you are the first guest after 13 years of operation complaining about the Hotel being on a beach, and public beach is 5 meters away not 1 km

10/10 Excellent

Al

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was a nice motel. Very interesting carvings and gardens all around. Not very busy, super staff especially a lady named Ruby. Will stay again on the next trip back.
Stayed 1 night in Jul 2023
Response from Peter on Jul 20, 2023
Thank you so much for choosing us

10/10 Excellent

Jalen

Stayed 3 nights in Jul 2023
Response from J-P Riccio /Owner on Aug 10, 2023
Thank you so much for choosing us!

10/10 Excellent

marcus

Stayed 3 nights in Jun 2023
Response from Peter on Jun 23, 2023
Thank you so much for choosing us!!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Extended my stay at Deep Forest. The staff was great. The pool was a bonus.
Stayed 8 nights in Jun 2023
Response from Peter on Jun 15, 2023
Thank you so much for choosing us!

2/10 Terrible

Lilibeth

Stayed 1 night in May 2023
Response from Peter on May 17, 2023
Sorry for your bad experience but please give us details Thank you

8/10 Good

ERIC

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
STAFFING WAS LIMITED BUT THEY DID GO AHEAD AND MAKE ACCOMIDATIONS TO STAFF THE BAR AT THE POOL AREA. I WOULD STAY HERE AGAIN.
Stayed 5 nights in May 2023
Response from Peter on May 12, 2023
Thank you so much for choosing us!

10/10 Excellent

Roy

Stayed 3 nights in Apr 2023
Response from peter on May 2, 2023
Thank you so much for choosing us!

10/10 Excellent

Robert

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from peter on Apr 30, 2023
Thank you so much for choosing us!

10/10 Excellent

Grace

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really spacious rooms, good amenities and really welcoming staff. Especially our daily tuk tuk driver Dexter! 😌
Stayed 3 nights in Apr 2023
Response from peter on Apr 29, 2023
Thank you so much for choosing us!

6/10 Okay

Robert

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
No coffee
Stayed 1 night in Apr 2023
Response from JEAN PIERRE on Apr 17, 2023
Thank you for choosing us!!

10/10 Excellent

Mary-Jo

Stayed 1 night in Apr 2023
Response from JEAN PIERRE on Apr 15, 2023
Thank you so much for choosing us!

2/10 Terrible

Ernie

Stayed 3 nights in Mar 2023
Response from JEAN PIERRE on Apr 14, 2023
THIS GUEST NEVER CHECKED IN NO SHOW SO NOT POSSIBLE TO COMMENT

8/10 Good

Rio

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
It is a quiet hotel not too far from the city.There is a great beach around 800 meters away which is a private beach that costs 30 pesos.The staff are friendly and helpful.
Stayed 1 night in Apr 2023
Response from JEAN PIERRE on Apr 5, 2023
Thank you for choosing us!

10/10 Excellent

Roger

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This stay has been one of the best on my Asia trip. The staff made the most impact, the are very helpful and amazing. The room and area is great and easy to get around. You will like it here!
Stayed 6 nights in Mar 2023
Response from Peter on Apr 1, 2023
Thank you so much for your kind word!

6/10 Okay

Christylynn

Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Peter on Mar 13, 2023
Thank you!

10/10 Excellent

Andre

Stayed 18 nights in Feb 2023
Response from Peter on Mar 28, 2023
Thank you very much for your kindness

10/10 Excellent

Jhai

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The property is unique in its own way it looks very nice and it has that classic Filipino and a little bit of modern touch... I We loved the peace and quiet of the place I hope to come back for a longer stay
Stayed 2 nights in Feb 2023
Response from Peter on Mar 9, 2023
Thank you so much for your kind words

8/10 Good

Taylor

Stayed 2 nights in Mar 2023
Response from Peter on Mar 27, 2023
Thank you very much!

10/10 Excellent

Justice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful, had many places to relax outside. The pool was cleaned every night and the plants was gorgeous!
Stayed 3 nights in Feb 2023
Response from Peter on Mar 4, 2023
Thank you so much for choosing us!

8/10 Good

peter

Stayed 4 nights in Feb 2023
Response from Peter on Mar 3, 2023
Thank you for choosing us!

8/10 Good

Femi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet place away from the town
Staff were amazing. Extremely helpful and rooms were as described. I'd stay again for sure
Stayed 6 nights in Feb 2023
Response from Peter on Feb 28, 2023
Thank you very much!

10/10 Excellent

Donna

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staffs Really nice large room Clean room Restaurant on site Staff was helpful with renting scooter, calling taxi and booking excursion Has a nice pool
Stayed 2 nights in Feb 2023
Response from Peter on Feb 22, 2023
Thank you very much for your kind words

10/10 Excellent

Leigh

Stayed 7 nights in Feb 2023
Response from Peter on Feb 23, 2023
Thank you very much for your kind review

8/10 Good

Ruth

Stayed 3 nights in Jan 2023
Response from Peter on Feb 7, 2023
Thank you for your kindness

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s unfortunate with Covid, but I pray this hotel can get back to regular operations. Pool area needs some work, but that’s easy enough to do. Over great rooms. Staff are absolutely incredible, all of them! Overall a very pleasant place to stay. I was there mid nov for a few weeks, then going back next week after this next leg of the journey is complete. Thank you deep forest for being amazing kind and always willing to help 🙏❤️
Response from Peter on Jan 16, 2023
Much appreciated Thank you very much!

6/10 Okay

Gloria Jean

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The resort as a whole was nice and relaxing. Only a few staff members, very friendly and accommodating. There was no beach. The picture online where I booked had a picture of the beach, I should have known that there was no beach as it didn't list it in the amenities. A little misleading. It rained 90 percent of the time we were there.
Response from Peter on Jan 12, 2023
Thank you for choosing us!

10/10 Excellent

Colin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very friendly and accommodating.
Response from Jean on Dec 25, 2022
Thank you for your kind word!

10/10 Excellent

Rosemarie, Katy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2022

8/10 Good

Mike

Liked: Cleanliness, staff & service
A week in November 2022
So, I spent about a week here in room 15 in November 2022. Overall, I liked the place and would stay here again. This place was hit hard by the pandemic and lack of tourism meant that many of the rooms had not been used in a while. I saw very few other guests while I was here. Hopefully as tourism picks up, improvements will be made. Location is a bit far from the center of town, but that made it a nice quiet location. Getting places was easy with trikes or you can rent a scooter for a few days for less than $10(USD)/day.. The hotel itself had a strange artistic theme and looks just like the images, however, perhaps a little more dated. Most trike drivers know of this Hotel and how to find it. Pros: -Good value for the $$ -Clean -No bugs, except the occasional mosquito -Very quiet -Working fridge -Working AC -Interesting design -Large room -Large bay window overlook pool -Some small sari sari stores close by Cons: -Initially, the room had musty smell like it had not been used in a long time. This went away after the AC had been on for a few hours. -Hot water heater in the shower did not work correctly -The bathroom toilet did not flush normally and you needed to raise the handle to stop the water flow. -The bathroom sink really needs a refresh. The wood looked a bit water damaged -No safe in room must lock valuables in the front office in plywood boxes. (I did lock my valuables here and there was no issues).
Stayed 2 nights in Nov 2022
Response from Peter on Nov 29, 2022
Much appreciated your comments Than you very much!

10/10 Excellent

Saudia Maria

Traveled with family
Liked: Staff & service, property conditions & facilities
Had a great time with the family. Although the restaurant is not fully open yet, they allowed us to bring food in the room so we don't have to order food outside all the time. Would definitely recommend this hotel to my family and friends. The staff are friendly and approachable. Note: The pool needs to be cleaned frequently for the guest to enjoy swimming.
Stayed 3 nights in Jul 2022
Response from Jp Riccio on Aug 5, 2022
Thank you for your kindness!

4/10 Poor

Paul, Clinton

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Most of amenities were unavailable. Probably still recovering from Covid reopening though
Stayed 6 nights in Apr 2022
Response from Peter on Apr 30, 2022
Yes we understand and thank you for staying with us!