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Reviews of Ipil Suites El Nido

3 out of 5
Ipil Suites El Nido
Real St, Buena Suerte, El Nido, Palawan

Reviews

7.4

Good

Rating 10 - Excellent. 49 out of 240 reviews" "
Rating 8 - Good. 103 out of 240 reviews" "
Rating 6 - Okay. 51 out of 240 reviews" "
Rating 4 - Poor. 22 out of 240 reviews" "
Rating 2 - Terrible. 15 out of 240 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Greg

Disliked: Amenities, property conditions & facilities
Dining room staff were good, front desk were decent, but this hotel is dated and needs rrepairs. Had to room change first day, my room key was bent, and the door looked like it had been kicked in, plus the fridge stank. Wifi was very weak, and the beds were like plywood to sleep on, uncomfortable...
Stayed 7 nights in Mar 2024

10/10 Excellent

Denys

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Jimme

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Central location
Stayed 3 nights in Feb 2024

10/10 Excellent

Diana

Traveled with family
Liked: Amenities, property conditions & facilities
In the heart of the town. Very clean and there were no ants. The only thing was no elevator however the staff took our luggage up/down. Food was wonderful. Staff was wonderful even though they were so busy.
Stayed 1 night in Feb 2024

8/10 Good

Victoria, Mount Arlington

Traveled with partner
Liked: Cleanliness, staff & service, amenities
This hotel looked great in the pictures but it is a little outdated. We loved the friendly staff who was so accommodating. The only drawback was the poor internet reception and poor WiFi connection. My phone kept going back and forth between WiFi and LTE (2 bars), which used up almost 3 GB of my international data plan in the 3 days there. But I have to admit the location is fantastic, minutes walking from all the tours on the beach and all the cool food and shopping places. Would I stay here again? Yes. Affordable, cheap, good food, good service, good location. Just don’t go on with expectations of an upscale hotel. It is not, but it was worth the price.
Stayed 3 nights in Jan 2024

8/10 Good

Dana

Stayed 2 nights in Jan 2024

10/10 Excellent

Tarot

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay at Ipil. Close to all amenities and the beach is literally behind the hotel. The room was beautiful and equipped with everything you need along with friendly staff who are happy to assist any way possible.. Breakfast was good too with many options available.
Stayed 4 nights in Nov 2023

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast selection were good, the staff are polite and friendly, rooms were kept clean. I just wish there were more amenities available in our room. We got the most expensive suite however we only got soap and towels like it was nothing special inside aside from tall room.
Stayed 4 nights in Jan 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the front desk staff they’re very helpful and kind, love the cleanliness, love the breakfast and the staff in the kitchen are very polite and kind. Rooms are very nice and tidy.Excellent definitely recommend it to my family and friends, Planning to come back with my kids hopping next year.
Stayed 3 nights in Mar 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the location and breakfast. Room was adequate. Fair amount of street noise but liked to be in center of El Nido. This is a good value but dont expect upscale hotel experience. Staff were helpful and friendly.
Stayed 2 nights in Jan 2020

4/10 Poor

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Won’t be staying here again
I booked 4 nights here and after the second night I booked another hotel.
Stayed 4 nights in Jan 2020

2/10 Terrible

Martin

Stayed 1 night in Dec 2019

4/10 Poor

Hitesh

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very disappointed property was not clean glass was dirty breakfast was disappointing given raw rolls. Toilet did not flush at times..bathroom was not clean. Balcony was really dirty. Positives great location and free hot and cold drinking water
Stayed 3 nights in Nov 2019

8/10 Good

Belinda

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2019

8/10 Good

David

Liked: Staff & service, property conditions & facilities, room comfort
It was a nice place.but they do some renovation right now.water so clear and clean.
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were very nice and they have great service. Breakfast was included every morning.
Stayed 5 nights in Apr 2019
Response from IPIL SUITES MANAGEMENT on May 22, 2019
Dear Valued Guest, Thank you for your kind words and taking the time to review our property, your comments are very much valued. We look forward to seeing you on your next trip! Best Regards, IPIL SUITES MANAGEMENT

4/10 Poor

Sergej

Disliked: Property conditions & facilities, room comfort
Ok for a night or two but nothing special
The hotel was nothing to write home about. There was a lot of work being done in the area so that made everything noisy. The hotel and the room were really dated and noone seems to have done anything to improve it in the past at least 10 years. The douche was unusable, the shower only stayed on if i kept holding onto the knob. When the toilet paper ran out noone replaced it until i had to go down to the reception and ask for it and the same was for the towels.
Stayed 5 nights in Mar 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service
It’s a great location close to the beach and main shopping streets. Port is at the end of the block if you’re catching a early morning ferry. We booked a superior room - ours faced the road on the second floor which wasn’t pleasant to the point we had to wear ear plugs. Our bathroom ceiling had water/mold stains. Our bed sheets had a tear in them. The positives are the decent breakfast, pleasant staff, location, good size bathrooms and that drinking water was available outside the room.
Stayed 5 nights in Feb 2019
Response from Ipil Suites Management on Mar 20, 2019
Dear Valued Guest, Thank you for taking the time to post a review. We welcome your reviews to ensure we deliver on our promise. We are glad you enjoyed the location of the property. We would like to apologize for any inconvenience you had experienced during your stay. We will use this as reference for further improvements. Thank you again for your patronage. We hope to see you again at IPIL Suites.

6/10 Okay

Verified traveler

Traveled with group
Liked: Staff & service
The staff are friendly and helpful, however the bathroom smells to bad , definitely the entire El Nido needs to do something for their sewer issue Otherwise the hotel is in a good spot near by bars also ng the beach
Stayed 3 nights in Mar 2019

8/10 Good

Mark

Liked: Staff & service, room comfort
Stayed 2 nights in Feb 2019

8/10 Good

Mary

Liked: Cleanliness, staff & service, room comfort
I really liked the location. The hotel was a little worn but served its purpose.
Stayed 1 night in Feb 2019
Response from Ipil Suites Management on Mar 20, 2019
Dear valued guest, Thank you for taking the time to post a review. We welcome your reviews to ensure we deliver on our promise. We are glad you enjoyed the location of the property. Thank you again for your patronage. We hope to see you again at IPIL Suites.

8/10 Good

Rohan

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and the Breakfast was good. The WiFi works depending on how close the room is to the main lobby. The bed was hard and there was no sound privacy. Mainly, you can hear the loudness in the hallway and lobby from the room.
Stayed 4 nights in Dec 2018

8/10 Good

Michael

Liked: Staff & service, room comfort
Stayed 1 night in Aug 2018
Response from Ipil Suites on Oct 11, 2018
Dear Michael, Thank you for rating our property. This will serve as our inspiration and motivation. Once again, thank you and hope to have you again! Regards, Ipil Suites Management

2/10 Terrible

Nassarudin, singapore

Disliked: Staff & service, property conditions & facilities
Unwanted room
When I look for best deals, I don't mean no-view, popped-up-tiled-room-103. Really Expedia? It was that bad that I cannot even be bothered to stay another night neither ask for a refund. I gladly forfeited my stay and I would consider other better service options that could advise me on better rooms and flight seats available. I had to straddle between websites but I learnt to endure the agony. Never put a customer in a room that was behind a service kitchen area. Again, good deals does not mean that I ask for something worst that I can ever imagine from Expedia.sg. Please restore my faith and I'll be glad to use Expedia as my traveller confidante.
Stayed 2 nights in Jul 2018
Response from Ipil Suites on Sep 22, 2018
Hi Good day! We apologize for the series of unacceptable events that occurred during your recent stay with us. I will look into the issues that you've noted, and take corrective action immediately. We hope that you will give us another chance to provide a more positive experience, and we thank you for bringing these issues to our attention. Best Regards,

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2018

6/10 Okay

Sergey

Disliked: Property conditions & facilities, room comfort
Stayed 5 nights in Jan 2018
Response from Ipil Suites on Mar 3, 2018
Thank you.

4/10 Poor

Jenny

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Uncomfortable Stay & Unclever Staffs
We supposed to stay for 1 night as a overlay for the early boat trip from El Nido to Coron, but the typhoon hit us badly and we were stuck staying at El Nido and had to cancel all our diving and tour plans further. This hotel luckily had rooms left for our stay during typhoon, but they were not so clever to keep us conveniently in 1 room at all times, since nobody could check in during the typhoon too. So, there were plenty of rooms. As I got injured from bad accident before we got here, they were not so thoughtful of providing a room on ground floor for all nights. Instead, they needed us to move up and down everyday to change rooms! Breakfast restaurant people were much more clever and had good service. Hotel staffs were not professional enough to handle our boat updates for every morning and handling the packed breakfasts as they promised, just simply, because 'staffs didn't told kitchen they had to prepare'. The quality of people are below standard and the longer we stayed there, the less happy the staffs were. They were only putting up fake smiles to all guests at first arrival. Rooms had ants crawling around, hair from previous staying guests, flooding through windows, uncleaned clothes rack on balconies, small bathrooms, lack of amenities, etc.
Stayed 1 night in Dec 2017
Response from Ipil Suites on Feb 2, 2018
Hi Good day! Thank you for taking the time to provide feedback we really appreciate it. Thanks for your review we apologise that we as a group didn't satisfy your concerns in an efficient and effective manner. We will look into this matter and highlight the importance of consistency of service across all the staff as part of our continued training. We do hope to welcome you back to IPIL again in the future. Thank you and have a great day. Respectfully,

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Inconsiderate
I totally understand the hotel booking policies. However, we were unable to reach El Nido on our designated date since we got stranded at Coron due to a typhoon. Hotel management refused to refund us even after offering to pay them a cancellation fee. They'd rather keep our money and just rebook within the next six months. The typhoon is a force majeure and a little consideration to already disappointed guests would have been helpful.
Stayed 2 nights in Dec 2017

6/10 Okay

Howie, Vancouver

Liked: Staff & service
Close to beach
Good location, but too dam noisy. From 2:30am to 7am the roosters are so dam loud. From 7am onwards you get noisy dogs. Also, the bathroom had a bunch of little bugs coming out of the electrical out let. There were many little bugs in the washroom and some in the room. No Elevator so you will need to carry your bags up or down the stairs. Breakfast was okay, but nothing fancy.
Stayed 3 nights in Nov 2017
Response from Ipil Suites on May 14, 2018
Hi Howie Thank you for reviewing us. We strongly value your input as it helps us improve our service to our guest which is our main mission. We are sincerely sorry for the inconvenience you experienced during your stay. We will address the concern you have RE: BUGS with housekeeping. We hope that you will give us another chance to provide a more positive experience, and we thank you for bringing these issues to our attention. Best Regards,

8/10 Good

Janessa, Las Vegas, NV

Liked: Cleanliness, staff & service, room comfort
Our overall stay was pleasant. The staff was accommodating and the rooms were comfortable. I liked how the rooms were kept cool and clean, but WiFi could only be used in the lobby. We came during a renovation, so there were times when it was loud during the day. It is located in a busy street, so oftentimes you’ll hear tricycles and people from outside. If you booked a tour, it isn’t too far from the beach. My mom and i were able to walk easily to the meet up location in about 7 minutes. Their breakfast was my favorite of all my stays in the Philippines. It was a buffet style and it was a little different every day. It was worth what i paid for so i would recommend it to others.
Stayed 2 nights in Nov 2017
Response from Ipil Suites on Nov 20, 2017
Hi Janessa Thank you very much for your review of your recent stay with us. Your feedback is very valuable to us, as we strive to improve continuously. We are still in the process of improving the internet strength in the rooms. We really appreciate your compliments regarding our hotel, its location, food and staff. Best Regards

10/10 Excellent

Cerys

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple, Tidy amazing staff
Amazingly helpful staff! Good clean room. Ideally located near the beach. 24hr check in was really helpful too.
Stayed 1 night in Oct 2017
Hi good day! Thank you for staying with us and for your kind review. We are all delighted to know that you enjoyed your stay and that you were pleased by the cleanliness, location of our hotel. Once again, thank you for your patronage. It was a pleasure to have served you and we hope to welcoming you back soon. Best Regards Ipil Suites

4/10 Poor

Niko, Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
nightmare
run down hotel black out blocked toilet no lift smelly no security box
Stayed 4 nights in Sep 2017
Response from Ipilsuites on Oct 11, 2017
Hi Niko Good day! We're sorry you were unhappy. We'll work hard to fix the issue you experienced. Thanks for letting us know. Thank you and have a great day.

6/10 Okay

chel, alberta, canada

Liked: Staff & service
Disliked: Room comfort
Nice hotel close to everything
I had a good experience with this hotel. Food was good and the room was clean. My only problem was the sink in the toilet was clogged.
Stayed 2 nights in Aug 2017
Response from Ipil Suites on Sep 19, 2017
Hi Chel Good day! Thank you for taking the time to provide feedback we really appreciate it. we’ll work hard to fix the issue you experienced. Thanks for letting us know Thank you and have a great day.

8/10 Good

Howard, Fountain Valley, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel which includes breakfast and WiFi, though very poor quality WiFi.
Stayed 4 nights in Jul 2017
Response from Ipil Suites on Sep 7, 2017
Hi Howard Thanks for your review we are in the process of improving WIFI in the lobby and in the rooms as well. We do hope to welcome you back to IPIL again in the future. Thank you and have a great day.

2/10 Terrible

Mo, California

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel close to everything but that is it
Wi-fi was really bad. The street where Ipil suites, expect it to be flooded when raining. The room is too small compare to other hotel rooms. And our AC was working the most of our stay
Stayed 3 nights in Aug 2017

8/10 Good

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacay
Awesome
Stayed 3 nights in Jul 2017
Hi Ruben Thanks for staying with us and appreciate your feedback. Thank you and have a great day Ipil Suites

8/10 Good

Bar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Great hotel. They have good breakfast and nice staff. Also there's a backup generator so there's electricity most of the time.
Stayed 2 nights in Jul 2017
Hi Howard Thanks for your review. We do hope to welcome you back to IPIL again in the future. Thank you and have a great day. Ipil Suites

10/10 Excellent

Al, Dallas, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Hotel is clean, short drive to all the tourist attraction spots but need to improve on the wifi connection through all the rooms in the hotel rather than just the lobby.
Stayed 1 night in Jun 2017

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding front line staff
Good Points 1. Excellent front line staff especially Flor, etc 2. Good location accessible to everything 3. Very clean 4. Decent sized room (307) 5. Decent breakfast 6. Good security 24 hours 7. Good guy/boy mopping the floor 24/7 (crazy though - they should just make guests take off shoes at the entrance) Improvement Points 1. Shower broken 2. No wifi 3.
Stayed 3 nights in Jun 2017

10/10 Excellent

Al, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel right in the heart of town
When we first arrived at the hotel the staff were very welcoming, friendly and courteous. The rooms were sparkling clean and tidy. One thing they need to do is improve their wifi to the whole hotel rather than just the lobby. Overall, I liked the whole experience staying at the hotel and would recommend anyone to stay at their hotel.
Stayed 1 night in Jun 2017

4/10 Poor

Sheeka

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not great
Don't pay more than $30/night to stay here. The rooms are very basic. Both nights I stayed here, my eye lid/lip got swollen from an allergic reaction to something in the room. Wifi didn't work while I was there. The hotel staff was helpful.
Stayed 2 nights in Jun 2017

10/10 Excellent

Teresita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El Nido
Excellent Very nice staffs and professional
Stayed 3 nights in May 2017

6/10 Okay

Verified traveler

Liked: Staff & service
The room is small, which I don't really care about... but the bathroom's filthy. Bed's comfortable. Room also has a tv. Our room was located parallel to the street so we could hear the tricycles and people talking. We only stayed overnight and left really early so I can't really rate their service. The restaurant staff was nice enough to brew us coffee at 0400. Wifi's only available in the lobby and restaurant but don't even bother because it was really slow. We were warned the moment we checked in. Overall, we get what we paid for. It's not horrible but I wish they would renovate the bathrooms!

8/10 Good

Roberto, San Juan

Liked: Room comfort
A good option in El Nido
A general nice stay. Hotel is well located in the center of the El Nido Town

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
The staff was very friendly and accommodating. My room was comfortable but it was a bit rundown. The rooms can be remodeled.

6/10 Okay

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We would stay again at the Ipil Suites
Great hotel, with good breakfast, close to many shops and restaurants in El Nido, Staff was helpful and informative. However, room was on the 1st floor, a little bit noisy during the day, but quiet at night.

6/10 Okay

Robert

Liked: Cleanliness
Convenient
Just a short walk from the ferry dock and ample night life, the hotel is well located for those heading to Coron. The hotel and numerous other nearby establishments can help with tours and transport to Puerto Princesa. The main drawback we experienced was weak or nonexistent wifi signals between 6 am and midnight. A nearby karaoke bar could keep light sleepers awake until the wee hours.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous hotel
The view from my room was spectacular: uninterrupted ocean view. The hotel location was secluded and quiet.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
More pros than cons
With a couple of exceptions, the front desk staff seemed unpleasant; the rest of the hotel staff, however, were very hard-working and friendly. Smoking is only allowed outside. Very poor wifi in the lobby only. Beds were comfortable and clean. Family rooms are on the fourth floor with 2 queen-sized beds in the main room and a loft bed above. Really good breakfast that changed daily. Excellent boat and crew for the island hopping tour, which I highly recommend!