Property grounds

Reviews of Lagen Island Resort

4 out of 5
Lagen Island Resort
Lagen Island, El Nido, Palawan

Reviews

9.2

Wonderful

Rating 10 - Excellent. 84 out of 129 reviews" "
Rating 8 - Good. 36 out of 129 reviews" "
Rating 6 - Okay. 5 out of 129 reviews" "
Rating 4 - Poor. 1 out of 129 reviews" "
Rating 2 - Terrible. 3 out of 129 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.8/10

Amenities

9.0/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Ken

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic
Stayed 3 nights in Feb 2024

10/10 Excellent

Petronilo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The site is beautiful
Stayed 3 nights in Feb 2024

10/10 Excellent

ANNA ROSE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The perfect vacation! My husband and I spent 3 nights at Lagen Island Resort and every minute of it was amazing! We love the tranquility of the island and we really enjoyed the tours that the resort offered. The food was magnificent but the most special part of this place were the staff. Big shout out to Carryl, the best tour guides - Aldrin & Winston, Chef Paul who prepared an exquisite meal for us on our anniversary and Boss Mike who serenaded us during dinner which made this anniversary the most memorable one to date! Special thanks to the front desk staff who helped us straighten out our flight back to Manila! Thank you for making our stay a wonderful and unforgettable one! Hope to see you again soon!

10/10 Excellent

Ahmad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort, relaxing and peaceful. The staff are great and everything is included.
Stayed 4 nights in Jan 2024

10/10 Excellent

brogan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort, idyllic location, the staff are amazing and the trips etc such as to big lagoon included in stay are an added bonus. Only thing I would say is they could do with some evening entertainment/music but overall an amazing place to stay !
Stayed 1 night in Jan 2024

10/10 Excellent

Charise

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

John

Stayed 2 nights in Dec 2023

10/10 Excellent

TATIANA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We LOVED it.
Stayed 3 nights in Dec 2023

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Ma. Andrea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the peace and quiet of the place. The resort is well-maintained and very clean. The towels and sheets are new, still fluffy and white. We love the hospitality and friendliness of all the staff, they gave a warm welcome upon our arrival and a goodbye song to the guests leaving. Checking in was very smooth and hassle-free. We arrived at the resort at 9:30am and while our room was not ready, Eds (Supervisor) gave us a nice room to freshen up and rest while waiting for our water cottage. Their activity coordinator planned our tours and activities according to the duration of our stay. She even arranged a trip to Miniloc on our last day so we could experience feeding the jackfishes. A four-day trip is definitely not enough and we'd love to go back!
Stayed 3 nights in Feb 2023

10/10 Excellent

Rainilda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Magnificent, phenomenal, the best place I have ever stayed at in the Philippines. Truly paradise.
Stayed 2 nights in Feb 2023

10/10 Excellent

Caixia

10/10 Excellent

Florian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a really nice place to stay for a quiet island holiday. The full board option was quite nice, served buffet style food (local and western) and quality was very good. Staff was extremely friendly (like almost everywhere in Philippines as it seems) and they accommodated our requests swiftly. The location itself is great and the resort is lovely. Would say that compared to Miniloc it’s a bit more off the grid, as Miniloc has its own reef and is closer to most sights. However the tours Lagen offers (for free if you like!!!) are great. We did two private tours and the service was great. Our guide Joe was excellent and knew what tourists value. Acted as a “hobby photographer” at all times to capture our experience. The went all out for us, we truly loved the service. The speed boat takes about 20 min to get to most places, though it’s a rough ride if the sea is choppy. Overall improvement was the WiFi quality in the room. However they delivered a portable WiFi when we raised it. This one worked well. In General the Resort seems slightly dated and could use a bit of a touch up here and there (smart TV, update of paths, etc.). However, critique only marginal here. In General the condition was good and we would definitely come back.

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ll be going there again next year totally awesome place absolute paradise

10/10 Excellent

Marry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked this for my parents. They had the time of their lives! This resort went above and beyond for them as they celebrated their anniversary - messages on the bed in palm leaves & flowers, special dessert for dinner, and there was a live musician who dedicated a song to them. The resort is absolutely stunning, the sand so soft, the water beautiful turquoise, the staff were so welcoming and they felt very safe their entire time. They stayed in a water cottage which was an amazing experience and worth the extra money. Many excursions and activities to do like snorkelling over coral and lagoon kayaking. Staff were also very easy to communicate with via email. Now I want to go! Thank you for a wonderful vacation!
Stayed 3 nights in Oct 2022

10/10 Excellent

Clara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Lourdes, Toronto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From start to finish my honeymoon here was amazing! You receive a welcome song and a good-bye song when you go. Staff are very friendly, always smiling, and accommodating. The scenery is breathtaking and waters are pristine. The area is private so its a romantic spot. The manager, Sanders, prepared a romantic complimentary dinner for my husband and I on our last night on the dock with our own server, Leo, who was also great! There is a private beach around the corner from the resort that you can kayak to, or take a speed boat, or hike to. There are rocks there so I would recommend someone wear their water shoes. You can also snorkel at this beach! The waters are so clear at the resort that you can see all kinds of fish swimming around already,especially if you try the paddle boarding there! Definitely would recommend this place if you are looking for a relaxing vacation!
Stayed 6 nights in Nov 2019

10/10 Excellent

Uthpala

Stayed 1 night in Nov 2019

8/10 Good

Arlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, great location, nice welcome, quiet and relaxing resort. A bit pricey though. Getting the complete package only for full days when you can do the tours and have all 3 meals is worth it but not on partial days like day of arrival and day of departure. Surprised us with a two for 1 dinner buffet and an anniversary dessert plate. Two for one happy hour is great.
Stayed 2 nights in Nov 2019

8/10 Good

DAVID

Liked: Cleanliness, staff & service, room comfort
Beautiful setting! Good facility. Great service!
Amazing setting and natural beauty. The facilities are a bit run down and in need of refurbishing. The hotel is clean and well maintained but it has aged and is rundown. Time for some capital expenditures by Ayala. The staff is well trained and provided great personalized service. The food, served mostly in a buffet setting, is good. The daily catch was especially good. The island hopping and snorkeling were outstanding.
Stayed 3 nights in Nov 2019

2/10 Terrible

Helen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

MariaLuzGarcia, San Diego California

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing and unique place to relax n explore the surrounding natur. Staff was super friendly and accommodating, special mention of Chef Castro, server Gamie, Jojo n beautiful smiles of Host Love❤️ Tour of the islands was the highlight and enjoyed the delicious lunch at Minoloc😋 Dtayed at the water cottage, it was so clean, peaceful n Loved the view from all directions especially from our balcony😍 planning another trip to any El Nido Resorts with the whole family. Flight through AirSwift was so convenient and so smooth. Perfect vacation, thank U El Nido Resorts👍❤️🇺🇸
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

10/10 Excellent

Ernest

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Westerners Review, Told like it is
This was our little one night trip into Paradise , First let’s start by saying this resort communicated with me days before the scheduled arrival and was very helpful , Upon arriving at the Jetty your welcomed by their staff with comfortable area to await your boarding for your Boat trip to the Lagen , The staff attends to your every request with service that is above expected ,Although the sea was very rough ,Our ride was great , We arrived to Coffee house music and received 5 star arrival service , Our weather could have been better but we made the best of it , Ordered room service to our Water cottage , witch was nicely prepared when arrived , The room is without question 5 Star Disney style for you westerners , From WiFi ,To Tv channels , it was all it could be , Wished I could have flown my drone ,but it’s not allowed as this is a private resort , The stunning property land scape is truly breath taking ,Imagine living in a rain Forrest “ Upon checking out our things were handled with no efforts from us and we boarded for our Exhilarating boat ride back to El nido , This also is not a pre arraigned review , I believe that when a property goes the extra mile ,So can my review , I would encourage anyone to experience the el nido resorts Palawan , , This review is for the Lagen
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good place to visit
It was a good trip have to be very scheduled if flt delayed and reach by or after 17.00 hrs guest is nowhere to go
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2019

10/10 Excellent

KC, Vancouver

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful, great snorkeling, wonderful water cottages
Stayed 3 nights in Feb 2019

10/10 Excellent

Ankur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing views. Checked nearly all the boxes. Food needs a lot of improvement esp for international travellers, and it felt a bit too commercial with all their activites. Service is top notch, staff (esp tour guides) are very nice and cheerful
Stayed 3 nights in Dec 2018

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazingly friendly staff, beautiful remote setting, a great place to relax and explore the surrounding nature, including snorkeling and scuba
Stayed 5 nights in Dec 2018

8/10 Good

Pat, LA, California

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very unique and romantic place to spend our honeymoon. It is a very exxlusive resort because it is in an island. You can't get here easily. The only bad part is that if you are not traveling by plane to El Nido, you have to wait a kong long time for the boat to take you to the island. Other than that, it was a great stay!
Stayed 2 nights in Dec 2018

8/10 Good

Rafael

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2018

10/10 Excellent

Laura Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise
I stayed for 5 days in the water cottage. Solo holiday after a long work contract in Indonesia.. Perfect place to relax and take in the stunning scenery. The tour of the lagoons was a highlight, and my 1st scuba diving experience was amazing. Staff super friendly and accommodating. Would definitely go back to see more of the surrounding islands..
Stayed 5 nights in Oct 2018

8/10 Good

faten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good and romantic stay
the place is super beautiful, but I think that it is not for children's, they made a noise, there is no music in the pool area , nothing's to do at night's. the area , kayaks and snorkeling amazing. the food good. no bottle of water at room.

10/10 Excellent

Merlynda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family get aways
It was a relaxing stay after a 2 days tour.

10/10 Excellent

Kenneth, Windsor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacation of a Liftime Thanks to El Nido Staff
I told Ms. Jen, the GM on our last day, that we have stayed at some of the finest hotels and resorts around the world, including self proclaimed seven star properties, but have never been treated so incredibly well as we were at El Nido Lagen Island. Our stay was not only very physically comfortable in our beautiful room and incredible grounds of the hotel, but the incredible levels of service are unmatched in our travel history. Many people say that they will return to a favorite property again, but this was not just another property, this became home, and home we will return again.

10/10 Excellent

Fenderlyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb!!!
We had a wonderful stay at Lagen. The staff were very accomodating. Excellent rooms, food and staff..

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Amazing!!!! Felt like a dream
Stayed 6 nights in Jan 2018

10/10 Excellent

ana, los angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff. All were welcoming. Definitely will come back to this resort.
Stayed 2 nights in Jan 2018

6/10 Okay

Matthew, Colorado

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Great Staff Doesn't Compensate For A Poor Room
Heartfelt service with a smile, a diverse buffet that doesn't get boring, and a magical setting are the real pleasures. These don't compensate for an overpriced dysfunctional room. There's no place to put your stuff; their instant-coffee setup is on the bottom shelf of the closet near the floor; only one side of the bed has a nightstand; there's no seating other than on the bed; the lighting is inadequate; the a/c was marginal; the mattress & pillows uncomfortable, and an underlying smell of mildew permeate our clothing one week later due to the humidity and no ventilation. Beyond the functional obsolescence, the decor, other than beautiful wood floors, was the furthest thing from exotic or special, and felt very tired. I challenge the owner to stay here for 7 days with a child and 2 or 3 suitcases. He can send me $500 per night for the pleasure. For us, it felt like camping.
Stayed 7 nights in Dec 2017

8/10 Good

Ben, Ajax ON, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Almost Paradise!
Spectacular views, friendly staff, clean and comfortable rooms. Buffet restaurant is Excellent but A’lacarte menu is limited and just okay. Staff’s very helpful and eager to provide information and support whenever possible. Special thanks to Hanniel. Overall, it’s a wonderful place to visit, I would recommended it to anyone who would want to experience a little piece of Paradise.
Stayed 3 nights in Dec 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
We enjoyed our 6-nights honeymoon at Lagen. Lagen is not luxurious but it is comfortable and things work. Service is proactive but not intrusive. People are friendly. There are rooms for improvement in term of service level compare to other more experienced resort locations but I think it has its charm.
Stayed 6 nights in Nov 2017

10/10 Excellent

Behnam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2017

8/10 Good

Kelvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service at the hotel was impeccable. Highly recommend the stay. My only complaint is the number of ants around the property. I know that's hard to contain because of the natural surroundings, but it was a bit annoying if you spilled a drink or anything. Other than that, the food, drinks, and tours were all great, and the island was a wonderful experience.
Stayed 2 nights in Sep 2017

8/10 Good

Meluz, Rancho Palos Verdes, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fell in Love with El Nido, Palawan
I was born and raised in the Philippines, and somehow missed visiting this island while growing up. A friend recommended this resort, and it did not disappoint. We flew from Cebu Mactan airport to LIO airport in El Nido. Lagen hotel staff greeted us at the airport, and took care of our luggage. They drove us 20 mins to the port, and we rode a speed boat to Lagen resort for about 30 mins. Upon arrival, we were greeted with a song, dance and a refreshing buko pandan drink. We stayed at one of their water cottages that was so beautiful. The bed, pillows and sheets were super comfortable. It is super hot in El Nido so I wished they gave us 2 room keys to keep the AC running while we were out all day. I suppose the reason is to save electrical costs but it was mildly uncomfortable walking into a hot room. The staff was really the star at this resort - front desk staff, bartenders, tour guides, waiters, etc. Everyone made us feel very much at home, and appreciated during our stay. We purchased their supplemental package, which includes activities and meals since there's no other place to eat except at the resort. The buffet meals were just okay I thought. The drinks were reasonably priced but watered down so we asked for doubles. The bon voyage song and dance were also a nice touch - about 10-15 staff waved goodbye until we could no longer see them. We truly had a memorable experience at Lagen, and have already recommended it to many friends and family all over the world.
Stayed 3 nights in Jul 2017

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best island resort
Again beyond my expectation, this is my second visit at the resort with my family and I'm loooking forward to come back again next year.
Stayed 3 nights in Jul 2017

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spectacular stay in an amazing corner of the world
From the moment we checked in for our Air Swift flight, we knew that this was going to be a holiday to remember. Our stay was flawless. The transfer to the resort was smooth and was all part of the experience with excellent views along the way. We were greeted with smiling faces and a welcome song and drinks with an overview of the resort before being showed to our room. We stayed in the beachfront cottage #128. It was lovely and clean and quite modern. This room is the closest to the pool and the restaurant which we loved. The view from the balcony was amazing however was slightly blocked from some shrubs which we didn't really mind. If you want an unobstructed view ask for a room a little further away from the pool. The tours were all amazing. We did both tour 1 and tour 2 as well as a private tour. All three were fantastic however if you are only there for a short time I would recommend either tour 2 or the private boat. The cliffs and beaches are excellent. Food is good. The buffet food changes daily and there's a good selection that will meet most people's tastes. The al a carte menu doesn't change but there is a good number of options so unless you're staying a very long time you don't really have to double up. Service is excellent. Amazing. I have never been anywhere where you can be greeted so warmly wherever you go. It is quite expensive compared to the resort options on the mainland but well worth the price. You won't be dissapointed.
Stayed 5 nights in Jul 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. As always. Palawan never ceases to amaze. Although the room could use some updating the charm and the beauty of el nido won't stop me from returning here.