Ratings based on 151 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.3 Room cleanliness
3.9 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Great location

Posted Nov 27, 2016
Hotel settings excellent. Room basic and hadn't been cleaned thoroughly- had hair clips and orange peel next to bed although cleaning trolley permanently parked out side.
Comment from Hotel Management
Nov 30, 2016 by Hotel Chan-Kah Resort Village, Hotel Management
Dear customer, we appreciate your comments, they are very important for our continuous improvement, we hope to visit us again. Best regards. Adriana Martínez. E-commerce.
3 out of 5
by A verified traveler

Posted Sep 1, 2016
Cama muy dura con mucho polvo 1 hora para hacer el check in porque se las olvido que estaba apartada la habitación
Comment from Hotel Management
Sep 12, 2016 by Adriana Martínez/E-commerce, Hotel Management
Estimado cliente agradecemos sinceramente su opinión, para nosotros lo mas importante es la satisfacción de nuestros clientes, lamentamos que su estadía no haya sido como la tenia planeada, esperemos nos de la oportunidad de visitarnos nuevamente.
4 out of 5
by A verified traveler

Comfort nella giungla

Posted Aug 28, 2016 on Hotels
Ottima struttura a pochi minuti dal sito archeologico, immersa nella giungla. Camere spaziose molto confortevoli. Bellissima piscina con possibilità di fare il bagno fino alle 22 Scarso segnale Wi-Fi nelle camere Servizio ristorante senza infamia e senza laude
Comment from Hotel Management
Sep 12, 2016 by General Manager, Hotel Management
In Chan-Kah Resort Village, our commitment is always you have had an unforgettable stay. We highly appreciate your feedback, to still improving day to day our quality and service. Best regards
4 out of 5
by Ian from London

Posted Aug 26, 2016 on Hotels
Great out of town place, with good access to the ruins. Pool and other amenities were ideal for relaxing at the end of the day.
Comment from Hotel Management
Nov 26, 2016 by General Manager, Hotel Management
In Chan-Kah Resort Village, our commitment is always you have had an unforgettable stay. We highly appreciate your feedback, to still improving day to day our quality and service. Best regards Adriana Martínez. E-commerce
4 out of 5
by A verified traveler

Helemaal in de sfeer van de jungle

Posted Aug 13, 2016
Mooi hotel asn de rand van de jungle. Mooi zwembad. Goed restaurant met lekker eten. We hebben er ontbeten en diner en was beide goed. Vriendelijk personeel. S'nachts werden we soms wakker door de brulmantelapen die er wonen. Minpuntje dat er geen koelkastje op de kamer was.
Comment from Hotel Management
Nov 26, 2016 by Hotel Chan-Kah Resort Village, Hotel Management
In Chan-Kah Resort Village, our commitment is always you have had an unforgettable stay. We highly appreciate your feedback, to still improving day to day our quality and service. Best regards
4 out of 5
by A verified traveler from Nieuwerkerk

Prachtig complex

Posted Aug 7, 2016
Pros: Sfeervol complex, prachtig zwembad
Cons: WIFI
Location: Ruïnes en leuke kleine Zoo
Ligt buiten het centrum, in de archeologische zone, op de doorgaande weg naar de ruïnes en vlakbij de leuke kleine Zoo. Het is een prachtig complex met mooie huisjes. Het zwembad is groot en erg mooi, ligbedden rondom en 's Avonds sfeervol verlicht. Handdoeken voor zwembad via hotel te krijgen, bediening aan het zwembad. De kamer is prima, onze douche was wat matig, maar goed genoeg om te kunnen douchen. WIFI is alleen beschikbaar in de openbare ruimtes. Het restaurant heeft een uitgebreide keuze (pizza is geen goede keuze), overige gerechten smaakten prima.
Comment from Hotel Management
Nov 26, 2016 by Hotel Chan-Kah Resort Village, Hotel Management
Thank you for your esteemed customer comments as they help us for our continuous improvement so we can provide you with quality services. best regards.
4 out of 5
by Helga from Österreich

Schöne Anlage zum Entspannen

Posted Jul 29, 2016 on Hotels
Geräumige Zimmer, wunderbarer Garten mit Pools in unterschiedlichen Tiefen, gute Parkmöglichkeiten, nahe des Eingangs zu den Maya Ruinen
3 out of 5
by A verified traveler

Palenque... Hmmm

Posted Jul 27, 2016 on Hotels
Excellent pool
4 out of 5
by A verified traveler

Hotel agradable.

Posted Jul 18, 2016
Pros: Ubicación
Cons: Tal vez incorporar algunas actividades para realizar en el hotel
Location: Centros turisticos
Sin problema puedo recomendar el hotel. Una estancia agradable, con algunos detalles (técnicos de la habitación), pero que se pudieron resolver con una excelente atención y servicio!
Comment from Hotel Management
Nov 26, 2016 by Hotel Chan-Kah Resort Village, Hotel Management
Estimado Cliente, gracias por sus comentarios, nos preocupamos mucho para que disfruten su estadía, esperamos nos visiten nuevamente. Saludos cordiales
4 out of 5
by ASIER from Madrid

Cabañas con encanto

Posted Jul 5, 2016 on Hotels
Solo estuvimos 1 noche en nuestra visita a la zona arqueológica de Palenque, se agradece la piscina en plena selva rodeada de árboles. La humedad en las habitaciones era muy alta por la ubicación, algo entendible. Todas las cabañas tienen terraza privada y están muy bien decorado. Como nota negativa los desayunos, son a la carta y algo caros, los meseros bastante bordes así como los empleados de recepción, no están a la altura de un hotel de su categoría.