Ratings based on 182 Verified Reviews

4.2 out of 5
91% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Rain forest experience

Posted Sep 11, 2017
Tropical adventure close to significant attractions.
3 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Nice option for Palenque ruins.

Posted Jul 13, 2017
Howler monkeys can be heard at night if you are not near to the pool/restaurant music. It's very close to the ruins. If you have children they will like this pool. Rooms a bit like a boarding facility, but dark, but perfectly clean!
2 out of 5
by A verified traveler from Pennsylvania

Good location, rundown facility

Posted Mar 14, 2017
Pros: Location. The staff
Cons: The place is in need of a serious updating
Location: Palenque and a number of other archeological sites are awesome.
The location was exactly what wished for--close to Palenque and surrounded by rain forest. It was disappointing to learn that our cabin had no wi-fi and that our air conditioner did not cool the room. The lack of air made the room uncomfortable because of the musty mildew smell.
Comment from Hotel Management
Mar 15, 2017 by Adriana Martínez/E-commerce, Hotel Management
In Chan-Kah Resort Village, our commitment is always you have had an unforgettable stay. We highly appreciate your feedback, to still improving day to day our quality and service. Best regards
5 out of 5
by Katherine H

Posted Jan 10, 2017 on Hotels
Comment from Hotel Management
Jan 14, 2017 by General Manager, Hotel Management
Estimada Katherine gracias por su valoración.. Vuelva pronto Saludos.. Adriana Martínez E-commerce
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Nov 27, 2016
Hotel settings excellent. Room basic and hadn't been cleaned thoroughly- had hair clips and orange peel next to bed although cleaning trolley permanently parked out side.
Comment from Hotel Management
Nov 30, 2016 by Hotel Chan-Kah Resort Village, Hotel Management
Dear customer, we appreciate your comments, they are very important for our continuous improvement, we hope to visit us again. Best regards. Adriana Martínez. E-commerce.
4 out of 5
by Ian from London

Posted Aug 26, 2016 on Hotels
Great out of town place, with good access to the ruins. Pool and other amenities were ideal for relaxing at the end of the day.
Comment from Hotel Management
Nov 26, 2016 by General Manager, Hotel Management
In Chan-Kah Resort Village, our commitment is always you have had an unforgettable stay. We highly appreciate your feedback, to still improving day to day our quality and service. Best regards Adriana Martínez. E-commerce
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Eco-lodge near the ruins

Posted Mar 23, 2016
Pros: The setting, the comfort of the rooms, and the staff.
Cons: The food. It was good, but nothing to write home about.
I loved this hotel. Guests stay in bungalows in a park that feels as if you were in the middle of jungle. There were monkeys, coaties, and other local fauna; and the swimming pool was very nice.
Comment from Hotel Management
Nov 26, 2016 by Hotel Chan-Kah Resort Village, Hotel Management
In Chan-Kah Resort Village, our commitment is always you have had an unforgettable stay. We highly appreciate your feedback, to still improving day to day our quality and service. Best regards Adriana Martínez. E-commerce
4 out of 5
by Antonio from California

Beautiful jungle setting nearby Palenque Ruins

Posted Jan 29, 2016 on Hotels
Beautiful,lush jungle garden setting with plenty of wildlife to be seen. The hotel can feel a bit dated at times but overall is an incredible experience for anyone that wants to feel as if they are somewhere deep in the jungle with an amazing lagoon style pool and great staff. Rooms are set up as mini cabanas with small porches (with rocking chairs) where you can truly enjoy your surroundings. Going to bed at night is both peaceful (sounds of wildlife all around) and adventurous when awakened by howler monkeys in the distance. A great stay for anyone exploring the ruins which are about 1.5 miles away (a beautiful mini-hike or short taxi ride away).
3 out of 5
by A verified traveler

Lovely setting

Posted Jan 29, 2016
Pros: Setting
Cons: Information
Too bad the desk staff were of so little use as we tried to arrange trips to various locations Definitely not suited to the independent traveller. Food O.K. Best help came from Samuel who delivered our luggage.
Comment from Hotel Management
Nov 26, 2016 by Hotel Chan-Kah Resort Village, Hotel Management
In Chan-Kah Resort Village, our commitment is always you have had an unforgettable stay. We highly appreciate your feedback, to still improving day to day our quality and service. Best regards Adriana Martínez. E-commerce
5 out of 5
Recommended
for Everyone
by A verified traveler from SLC, Utah. USA

Perfection in Palenque!

Posted Nov 14, 2015
This resort is the perfect place to call home while visiting Palenque! The grounds are beautiful, from the walking paths that let you feel you're in the jungle, to the dramatic lighting of the swimming pools and dining terrace. I could stroll along the walkways for hours listening to the jungle sounds. Day and night this place amazed me! Daytime is beautiful from the blooming flowers to the enormous trees. Nighttime is breathtaking. We sat on our own private patio with candles and margaritas listening to the sounds. What a way to relax! The staff were friendly. The food was wonderful. It's minutes from the breathtaking ruins of Palenque. It's a fairly short drive from the waterfalls of Agua Azul and Misol-ha. We even decided to stay an extra night so we could see more! I am definitely returning when I visit Palenque again. My only recommendations: know basic conversational Spanish. Not all the staff speak English, but they are very patient in helping figure things out, bring bug spray for when you're on the patio (it is the jungle after all) and have plenty of room on your memory cards for all the pictures you'll take. Thank you Chan-Kah!! I've waited 30 years to see Palenque and you helped make it the perfect vacation and the fulfillment of a lifelong dream.
Comment from Hotel Management
Nov 26, 2016 by Hotel Chan-Kah Resort Village, Hotel Management
Dear customer, we appreciate your comments, we hope to visit again and continue to enjoy our beautiful facilities. best regards Adriana Martínez. E-commerce