Ratings based on 310 Verified Reviews

4.0 out of 5
85% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Shrewsbury MA

Location

Posted Oct 28, 2017
Spent one night on business, being there before and is always good, it’s location is the best feature and the staff super helpful and courteous. They kept my luggage in storage for a day trip Excellent place Only minus is that some of the furniture starts showing some aging
Comment from Hotel Management
Dec 12, 2017 by fen, Hotel Management
Dear guest, Thank you for staying at Esplendor Palermo Soho. We appreciate your review, and we hope your experience was good enough! We are looking forward to see you again. Kind regards, Esplendor Palermo Soho staff.
4 out of 5
by Scott

This traveler left a rating score only Posted Aug 6, 2017 on Hotels
3 out of 5
by A verified traveler

One week stay for vacation

Posted May 20, 2017 on Orbitz
The location is awesome right in the middle of Palermo SOHO. Lots of restaurants and stores within walking distance. Always felt safe even at night. The front desk staff is excellent. The rooms are reasonable sizes and have very nice extra large king size beds. Here is the problem. The hotel itself is very noisy. The floors are concrete and you hear every noise from above, below, next door and the elevators. The designer did not take this into account and instead put in heavy noisy furniture the makes terrible noise when it is moved. Every chair moving, footstep, door opening is magnified throughout the hotel. A good nights sleep is not possible.
Comment from Hotel Management
May 29, 2017 by fen, Hotel Management
Dear Guest, Thank you for taking the time to write a review. I am disappointed we fell short of your expectations. We aim to ensure all our guests leave the hotel having an amazing experience. I have taken your feedback and will address the appropriate departments so as we can better our services. I would love for you to return and stay with us again in the future. Sincerely Esplendor Palermo Soho staff.
3 out of 5
by A verified traveler

Posted Apr 2, 2017
Could be cleaner.... towels are old and should be replaced. Location is good.
Comment from Hotel Management
Apr 4, 2017 by fen, Hotel Management
Dear guest, Thank you for choosing Esplendor Palermo Soho for your stay. We are glad to know that you enjoyed your stay during your trip. We also take note of the things you have mentioned to improve our service. We look forward to seeing you soon. Kind regards, Esplendor Palermo Soho staff.
5 out of 5
by A verified traveler

Posted Mar 22, 2017 on Hotels
Good hotel. Excellent location, very good breakfast, friendly staff. There was one minor issue with laundry items arriving just before I had to leave for the airport, but it arrived!
Comment from Hotel Management
Apr 4, 2017 by Matias Ranieri Gerente, Hotel Management
Dear guest, Thank you for choosing Esplendor Palermo Soho for your stay. We are glad to know that you enjoyed your stay during your trip. We look forward to seeing you soon. Kind regards, Esplendor Palermo Soho staff
5 out of 5
by Marivi

Ideal Palermo spot

Posted Mar 9, 2017 on Hotels
This is a well situated, well priced boutique hotel in a cool neighborhood. Walking distance to chic stores, bar, markets and restaurants. Would definitely stay here again.
Comment from Hotel Management
Apr 4, 2017 by Matias Ranieri Gerente, Hotel Management
Dear Marivi, Thank you for choosing Esplendor Palermo Soho for your stay. We are glad to know that you enjoyed your stay during your trip. We look forward to seeing you soon. Kind regards, Esplendor Palermo Soho staff
5 out of 5
Recommended
for Everyone
by A verified traveler from Puerto Rico

Really great hotel and facilities

Posted Mar 4, 2017 on Orbitz
Pros: Decoration, check in and check out process - great Staff and service - perfect Room, bed, Terrace - love it Close to great places to eat and walk
Cons: Two chairs inside the room, instead of one
Location: Excellent location, near to stores, many places for dinner, close to the train and main street
After 10 hours in a flight I thought I would have to wait till 3pm to the check in, we arrived at 12pm and they made us an early check in. Previous of my arrive I did the arrangements by e mail for the transportation from and to the airport, and the service was excellent. The breakfast buffet was complete. I’m from Puerto Rico and my fiancé is from Argentina and both of us had a variety for our preferences. The staff in the lobby and at the bar were always kind and willing to help us on every need that we had. The facilities at the hotel were great, lobby, area of the bar, the room, the view and most of all the terrace that they have. Having the opportunity to enjoy the sunset and the splendor of the night was fantastic-this is a most. We really had a special time. If in the future, I’ll need to visit Buenos Aires again, I will definitely stay at the same hotel. Thanks for being part of a such important trip to us.
Comment from Hotel Management
Apr 4, 2017 by fen, Hotel Management
Dear Marjory, Thank you for staying with us here at Esplendor Palermo Soho. We are glad that you enjoyed your stay with us and look forward to welcoming you back! Kind regards, Esplendor Palermo Soho staff
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Nice hotel close to shopping

Posted Jan 18, 2017 on Orbitz
Pros: The staff was very helpful, spoke English quite well
Cons: Eggs at breakfast to cooked, safe on the bottom of the floor at the back of the only closet
Location: Located near Restaurants, grocery stores, department stores, a zoo, museums
My wife and I found it easy to get around buses come often, trains also.
3 out of 5
by A verified traveler

Looks nice but falling apart.

Posted Jan 4, 2017
Great area and comfy bed. Hotel needs some TLC - fridge was broken. Shower leaked, ac leaked, tiles in bathroom coming up etc. Think you can do better.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 13, 2016
Reception was very helpful, including organising airport transportation. Nice area, well located and worth paying extra for this hotel.
Comment from Hotel Management
Dec 2, 2016 by Esplendor Palermo Soho Staff, Hotel Management
Dear guest, Thank you for choosing Esplendor Palermo Soho for your stay. We are glad to know that you enjoyed your stay during your trip. We look forward to seeing you soon. Kind regards,