Ratings based on 83 Verified Reviews

3.7 out of 5
82% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Old World gem.

Posted Nov 6, 2016 on Hotels
Walk barely 10 minutes from the crowded streets surrounding the train station to Hotel Alessandra. Once you have navigated the stairs to the second floor, you enter into a bygone era. There are several lounging areas that are inviting and warm, like a hug from grandma. This is definitely "old world" at its finest. Meet Alessio, one of the staff, who treats guests like family, offering advice on where to go and what to see in perfect English... a real gentleman. If you are looking for a quiet, relaxing hotel, then Hotel Alessandra is it.
Comment from Hotel Management
Nov 28, 2016 by General Manager, Hotel Management
Dear customer is very happy that his vacation went well, I will report his compliments to Alessio that will certainly be very happy to hear them; for me the welcome is a very serious thing, my clients become like members of my family and that's why I try to make them feel more at home as possible. Thanks for letting me know about your experience, your comments are always very useful. Thanks again and good day
3 out of 5
by A verified traveler

Posted Sep 30, 2016 on Hotels
Great budget priced hotel in historic centre of Palermo within walking distance of all the main historic sites and close to transport routes to places such as Monreal and Mondello. Antonio and the rest of the staff were very welcoming and obliging. Room was a little 'tired' but bed was comfortable. Good breakfast. Probably not suitable for people with mobility problems as there are quite a few steps to climb but didn't present a problem for us.
Comment from Hotel Management
Nov 28, 2016 by General Manager, Hotel Management
Cher client, merci pour se joindre à nous en revue, je communique vos compliments au personnel, malheureusement, le problème des escaliers très familiers avec elle et de comprendre pourquoi nous installons un ascenseur. Merci encore et je l'espère vous revoir bientôt.
4 out of 5
by sami-matti

brilliant location

Posted Jun 22, 2016 on Hotels
unique hotel in the center of palermo. brilliant location. value for money. interior is one-of-a-kind. a lift would be a nice. climbing 3floors with luggage is a pain. recommended.
Comment from Hotel Management
Jun 28, 2016 by Germana, Hotel Management
Dear customer, thanks for joining us reviewed, thanks to your comments we can improve ourselves; we are happy that you found you well, we hope to have you back our guests .Good day
4 out of 5
by Jean-Noel from Avening

A great hotel for an affordable price

Posted Apr 5, 2016 on Hotels
The hotel is about 5 minutes (walking) from the station. It is in an old palace which has seen better days but retains a certain charm. The reception and rooms are on the second floor but it’s a long way climbing up the stairs. You need to be fit and able bodied. The room we had was fairly large with a king size bed with a firm mattress. There is a big wardrobe, a chest of drawers, 2 chairs and a tv. The bathroom is OK with shower, wc, bidet, sink, mirror and hair dryer. It could do with some refurbishment. Both bedroom and bathroom are clean. From the bedroom window overlooking via Maqueda, you have some good views. The situation of the hotel is ideal as you can access many of the sites (churches, museums…etc….) on foot. Breakfast is a buffet with limited choice but it’s OK. The reception is open 24h a day. The staff, in particular Antonio, are very friendly and helpful.
Comment from Hotel Management
Jun 22, 2016 by Germana, Hotel Management
Dear customer Thank you for letting us a commentary, know your experience is a way to improve. We are happy you enjoyed our style and our welcome, we'll know for Antonio of your compliments. Thanks again
4 out of 5
Recommended
for Everyone
by A verified traveler from England

Amazing value for money hotel.

Posted Oct 5, 2015
Pros: Location, staff, decor
Location: Four Corners (Quatro Canti, botanical garden, cathedral, opera house Best restaurant: Ferro di Cavallo on Via Venezia - great food & prices
Yes, the hotel is on a second floor with no lift and I can understand this can be a problem for some people. We had very little luggage so climbing all the way up did not worry as at all. However, the location is spot on, right in the heart of Palermo, five minutes walk to Quatro Canti (Four Corners). One can easily walk everywhere and enjoy some great restaurants nearby and all the main attractions of the city. The staff was wonderful; they could not do enough for us. The hotel is very pleasing inside and does not have a feel of a cheap hotel, however, the rooms vary and some are not very nice (room 11), but some are beautiful. It depends how long you are planning on staying, if more than one night, I would recommend asking for/or selecting a better room and paying a bit more (the prices are cheap anyway). Breakfast is very basic but acceptable. The atmosphere at the hotel is very relaxed and extremely friendly. I would definitely stay here again. For a cheap hotel, this one is great!
Comment from Hotel Management
Nov 28, 2016 by Germana, Hotel Management
Dear customer, thanks for joining us reviewed, location and hospitality are our strong points and we are happy that she has received. We hope to have you back our guest and we wish you good day
5 out of 5
Recommended
for Everyone
by A verified traveler

Incredibly good central location.

Posted Oct 1, 2015
Pros: Comfy. Also wide options to choose for breakfast.
Cons: Nothing. All good.
Location: Five minutes walk from the duomo.
Wonderfully atmospheric hotel and interesting city. Thoroughly recommended.
Comment from Hotel Management
Nov 30, 2016 by Germana, Hotel Management
Sehr geehrter Kunde, vielen Dank für den Beitritt uns überprüft , ich bin sehr glücklich, dass Sie gut gefunden und wir hoffen, dass sie unser Gast zu haben, zurück. haben Sie einen schönen Tag
5 out of 5
by Petr from CZ

NIce hotel in center

Posted Aug 22, 2014 on Hotels
only one bad thing no lift
Comment from Hotel Management
Jan 24, 2015 by Germana, Hotel Management
Dear customer we are happy that it has not encountered any problems apart from the elevator, which still being resolved. The wait for some other maybe his vacation when the elevator will be activated! thanks
5 out of 5
by Ganna K from Kyiv

Close to train station

Posted Jul 11, 2014 on Hotels
Close to train station. Clean in the rooms. Helpful staff (24h Reception). Recomended!
Comment from Hotel Management
Feb 21, 2015 by Germana, Hotel Management
Thanks for leaving a comment on the structure, we are happy that your holiday went well! Best wishes for a Merry Christmas
4 out of 5
Recommended
for Other
by A verified traveler

problem was carrying heavy luggage up 4 floors

Posted Nov 18, 2013
Pros: Friendly Staff
Location: Not there long enough
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location for stay in Palermo

Posted May 21, 2013
Great location in central Palermo as we could walk any where. Easy walking distance from train station. Staff were very friendly and helpful, breakfast ok. Yes there are stairs to get to with no elevator but we were fine with that. Hotel was prefect for us and have no problems with staying there again.