Ratings based on 224 Verified Reviews

3.6 out of 5
86% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 27, 2017
wery nice hotel , beutiful . the best staf, HOTEL EUROPA in palermo ist a good hotel with nice rooms bethrom . I like it
4 out of 5
Recommended
for Everyone
by A verified traveler from oxford

Nice and friendly

Posted Mar 26, 2017
Pros: The location and service.
Staff are helpful and friendly and the facilities are good. The hotel in s located a short walk from the centre and there are good restaurants nearby.
5 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable hotel easy connections to airport

Posted Sep 28, 2016 on Wotif
Arrived late evening. Well received. Great breakfast next morning. Great pizzeria just along the road. Would stay there again
Comment from Hotel Management
Sep 30, 2016 by Hotel Customer Care, Hotel Management
Dear Guest, thanks for having chosen to stay in our Hotel, in the heart of the city of Palermo. Your positive review means a lot to us and it makes us feel even more proud of the way we manage our beloved job. We are glad to hear, you could appreciate this comfortable experience. Thank you very much. Greetings from the staff.
4 out of 5
by Myrna from Raanana

Well located, friendly staff

Posted Aug 6, 2016 on Hotels
The staff of hotel Europa is super helpful. The hotel is located very conveniently, served by the airport shuttle, in a beautiful area of Palermo with great shopping.
Comment from Hotel Management
Aug 8, 2016 by General Manager, Hotel Management
Dear Guest, thank you very much for your positive review. We are glad to know, you could enjoy a comfortable experience. Thanks for having chosen us. Greetings from the staff.
4 out of 5
by Myrna from Raanana, Israel

Well located, friendly staff, good paid parking

Posted Aug 6, 2016 on Hotels
The hotel is well located, served by the shuttle of the airport (great advantage), the staff is super helpful and friendly, and it has a good paid parking just in front, very convenient. We were there twice, excellent experience, we recommend it.
Comment from Hotel Management
Aug 17, 2016 by General Manager, Hotel Management
Dear Guest, thank you very much for having chosen to stay at our hotel and for having left a positive review about it. We appreciate it very much and it helps us to be more and more motivated in doing our job. We are glad to hear that you could enjoy our services and our nice staff. Kind regards from the city of Palermo.
4 out of 5
by A verified traveler

Central, convenient, although quiet place to stay

Posted Jun 14, 2016 on Hotels
perfect location to enjoy Palermo's shopping district. Super quiet spot of the neighbourhood.
Comment from Hotel Management
Jun 21, 2016
Dear Guest, thank you very much for having chosen to stay in our central hotel in Palermo. We appreciate your comment. It is a pleasure for us to know, you could enjoy the stay here and the ideal location to go to discover the town. Greetings from the staff.
2 out of 5
by A verified traveler from australia

Cigarette stench, no wifi

Posted Jun 12, 2016
Title says it all. Stank if cigarettes, and had no wifi, even though wifi was advertised
Comment from Hotel Management
Jun 16, 2016 by Hotel Europa , Hotel Management
Dear Guest, all the staff wants to thank you for having chosen to book a stay in our hotel. Every comment is always welcome, because it helps us to understand, how to fully satisfy all our guests' needs in the best way we can. We are sorry for the bad working of the wi-fi connection. It is actually inside the whole building provided, so it was not working good just for a light technical demage. We apologize for the smell of cigarettes inside your room. If you had told us about it immediately, we would have been glad to do our possible to make your stay more comfortable. Thank you. Greetings.
4 out of 5
by Nicolo from modica

quiet, clean and located in a super neighbourhood

Posted Jun 9, 2016 on Hotels
very quiet room, even though the hotel is located by via della Libertà, one of the main road of the Palermo city center. Wifi is free and fast enough to stream movies. Breakfast was not included but the neighbourhood has plenty of nice bar and coffee places. I was traveling by motorcycle and there were free bike parking spots just across the street.
Comment from Hotel Management
Jun 15, 2016
Dear Guest, all the staff wants to thank you for the positive comment published about your stay in our hotel. We are really glad to know, you could enjoy a comfortable stay and benefit all the offered services, except for the breakfast buffet. If you had told us about your discomfort, we would have been glad to do all our possible to make your stay even better. Thank you. Kind regards.
4 out of 5
by A

Posted Jun 6, 2016 on Hotels
Comment from Hotel Management
Jun 15, 2016
Dear Guest, thanks for having chosen to stay in our Hotel. Our guests' satisfaction is the most important thing for us. Thank you, greetings from Palermo.
5 out of 5
Recommended
for Everyone
by A verified traveler from Isle of Wight UK

Friendly staff & Fabulous location

Posted Sep 15, 2015
Fab location. Just off the main road so quiet, but within walking distance of all the sights of Palermo. Buse routes on adjacent road with shuttle bus to and from airport jus 8 minutes walk from hotel. Nearest supermarket a few minutes walk away. Nearest gelato bar 10 minutes walk away! Lovely local pizzeria if you go right out of hotel and then another right round the corner. Excellent hotel staff who will do their best to help. Very clean room which looked recently painted. Comfy bed. Tv and fridge. Lots of wardrobe space and hangers. Air conditioning. Clean shower and bathroom. Lots of hot water. Breakfast great if you love good coffee and fresh pastries (yum!). I honestly cannot find any fault with the Hotel Europa and it was very good value for money.