Terrace/patio

Reviews of Hotel Porta Felice & Spa

4 out of 5
Hotel Porta Felice & Spa
Via Butera, 45, Palermo, PA

Reviews

8.8

Excellent

Rating 10 - Excellent. 284 out of 529 reviews" "
Rating 8 - Good. 194 out of 529 reviews" "
Rating 6 - Okay. 34 out of 529 reviews" "
Rating 4 - Poor. 5 out of 529 reviews" "
Rating 2 - Terrible. 12 out of 529 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Chuan, Silver Spring

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from D. Fusi - Manager on Jan 25, 2024
Dear Guest,thank you for your review anche you stay !We hope to see you again, best regards from all the staff

10/10 Excellent

Nicolas

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location made it easy to walk to most local attractions and good eating. Having the Palazzo Butera right across the street was a treat! You can get great views from there or enjoy a beautiful scene from the hotel’s own 4th floor restaurant/bar. Was unable to enjoy the spa services because they were fully booked. You may want to reserve a spot in advance.
Stayed 3 nights in Dec 2023
Response from D. Fusi - Manager on Dec 22, 2023
Dear Guest,thank you for your review and you stay.We hope to see you again and we send best regards from all the staff

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from D. Fusi - Manager on Jan 25, 2024
Dear Guest,thank you for your review anche you stay !We hope to see you again, best regards from all the staff

8/10 Good

Kiefer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property interior was lovely, staff were all helpful and breakfast was good. We stayed for 5 nights and had no problems. Area around the hotel is a little rundown but you wouldnt be able to tell from the inside.
Stayed 5 nights in Nov 2023
Response from D. Fusi - Manager on Nov 15, 2023
Dear Guest,thank you very much for you review and you stay!We hope to host you again and we send our warm regards

10/10 Excellent

Gilbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel in Palermo
Amazing breakfast (nice roof-top view as well). Very nice hotel but did lack spare pillows and blankets.
Stayed 1 night in Nov 2023
Response from D. Fusi - Manager on Nov 8, 2023
Dear Guest, thank you for your review.To have extra pillows and blankets just ask at reception, we are available 24 hours a dayThank you and we hope to see you again soon

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very well kept, clean and has a luxury feel. My room was large and beautiful. The breakfast is wonderful, lots of delicious options and the view is outstanding! My stay at the Felice was a wonderful surprise. I would stay here again.
Response from D. Fusi - Manager on Nov 15, 2023
Dear Guest,thank you very much for you review and you stay!We hope to host you again and we send our warm regards

8/10 Good

Mykayla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the stay was good. The hotel itself is beautiful and room was beautiful and spacious. We liked that breakfast was available each morning and was delicious. I reserved spa services as well as a massage during our stay and it was so relaxing. A few things that could have been better during our stay: The pillows were very flat, but the brochure in the room states you can order more pillows as needed, which we did. The bed isn't very soft, but it was a great size. The room had AC, but it can be controlled by the front desk. When we first arrived, we couldn't control the thermostat and had to call the desk to turn it on. We also realized that nearly every time we left the property, they would turn the AC off and restrict our access to it upon arrival each time. We had to call the front desk on multiple occasions to turn it back on. Not listing this as a complaint, as the AC worked great when it was on, just letting other visitors know how it may work when arriving. We also found the street outside our patio to be a bit noisy early in the mornings, but not so bad that it disturbed our sleep. The hotel was in a great location for shopping and dining, easily doable for walking. It's also located close to the coast, so it was nice to take a stroll and see the ocean. I would recommend staying here, just be sure to reach the brochure in your room for details about your stay.
Stayed 4 nights in Oct 2023
Response from D. Fusi - Manager on Nov 15, 2023
Dear Customer,Thank you for your review and for your stay.Our beds have very appreciated mattresses, which are usually firm so as not to create problems for sleeping at night. As far as pillows are concerned, it is possible to ask for other types at reception.The air conditioning is turned off to save energy, however you can ask for it to be left on if you wish.I'm happy that you enjoyed our facility and we hope to see you again soon !Kind regards from all the staff

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay. Very helpful staff. Lovely terrace for breakfast.
Stayed 2 nights in Oct 2023
Response from D. Fusi - Manager on Oct 24, 2023
Dear Guest,thank you very much for your review !We hope to host you another time in the future, warm regards from all the staff

6/10 Okay

Peter

Disliked: Cleanliness, property conditions & facilities, room comfort
Not a hit!
The hotels location is on a side street within walkkng distance from many nice piazzas and restaurants, so that was ok. But, we booked the hotel specifically because they offer parking. That is not entirely true. They have a valet service where they can take your car to a parking lot for the day, but at 8pm you have to pick it up from the lot 1km away and then youre on your own. Parking in Palermo is not simple or safe, so this makes the amenity useless. At breakfast, on a lovely rooftop terrace, we got to enjoy american guests throwing food to the roof below for cats. Disgusting. But apparently ok behavior according to the hotel staff. The bed is rock hard and the pillows are, well, they are not. In general, we were disappointed with the hotel, and especially recommend thorough research of you decide to drive a car to Sicily.
Stayed 2 nights in Oct 2023
Response from D. Fusi - Manager on Oct 17, 2023
Dear Guest, thank you for the review and for your stay.Regarding the parking service, I would like to point out that the service is active 24 hours, only the valet service is active until 8pm; since the parking is far from the hotel, the service it offers to our customers and which has very specific opening hours, is necessary.The cats that live near the hotel should not be a problem for customers, I'm sorry that you find them disgusting....it seems like a very strong word towards animals.Our staff always say not to throw away food, of course not all customers agree with this.However, we thank you for your suggestions and send best regards from all the staff

8/10 Good

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
The room was well appointed and the breakfast was excellent. Centrally located so you could walk everywhere if you are a tourist who enjoys walking. The staff were very friendly and helpful.
Stayed 3 nights in Oct 2023
Response from D. Fusi - Manager on Oct 11, 2023
Dear Guest,thank you very much for your review and your stay!We hope to see you again and send best regards from all the staff

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well situated!! The room was huge and very modern. The staff were all very helpful and the restaurant was amazing. Would definitely stay again!
Stayed 1 night in Oct 2023
Response from D. Fusi - Manager on Oct 9, 2023
Dear Guest,thank you very much for your stay and your review !We hope to host you again and we send best regards from all the staff

10/10 Excellent

Morag

Traveled with partner
Liked: Amenities
The location for access in and out of Palermo. The lovely view and peacefulness of the breakfast room/ bar .
Stayed 3 nights in Sep 2023
Response from D. Fusi - Manager on Sep 25, 2023
Dear Guest,thank you very much for your review and your stay!We hope to see you very soon again and we send best regards from all the staff

10/10 Excellent

Maeve

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 4 nights in Jul 2023
Response from D. Fusi - Manager on Jul 29, 2023
Dear Guest,thank you very much for you review and you stay!We hope to see you again, and we send our best regards

8/10 Good

Judith

Traveled with partner
Liked: Amenities
Great Breakfast
Stayed 4 nights in Jul 2023
Response from D. Fusi - Manager on Jul 28, 2023
Dear Guest,thank you very much for you review and your stay !We hope to host you again and we send all our best regards

10/10 Excellent

Sonia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in Palermo
Absolutely gorgeous hotel. Very well located. Staff was amazing, helpful and courteous. We loved our stay. Top notch hotel
Stayed 2 nights in Jul 2023
Response from D. Fusi - Manager on Jul 7, 2023
Dear Guest ,It' really a pleasure to read about your appreciation!Please come back and visit us again, best regards from all the staff

10/10 Excellent

Frank

Stayed 1 night in Jun 2023
Response from D. Fusi - Manager on Jun 13, 2023
Dear Guest,thank you very much for you stay enad your reviewHope to see you soon, best regards from all the staff

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great place. Super friendly and not too expensive.
Stayed 1 night in Jun 2023
Response from D. Fusi - Manager on Jun 12, 2023
Dear Guest,thank you for you review and your stay !We hope to host you again and we send our best regards

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from D. Fusi - Manager on Jun 12, 2023
Dear Guest,thank you for you review !We hope to host you again and we send our best regards

8/10 Good

Kaveh

Stayed 3 nights in May 2023
Response from D. Fusi - Manager on Jun 6, 2023
Dear Guest,thank you for your reviwe and you stay !Best regards from all the staff

10/10 Excellent

Jacqueline

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel , great breakfast on top flor, staff was very friendly , we stayed 5 nights , rooms were spacious
Stayed 5 nights in May 2023
Response from D. Fusi - Manager on May 23, 2023
Dear Guest,thank you for your review and your stay!We hope to see you againand we send our warmest regards

10/10 Excellent

Tamla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is an absolutely gorgeous hotel. The property is beautiful, the staff are awesome and the food was yummy. Thank you for you hospitality and your kindness. My daughter and I loved staying here and we will recommend this location to all of our friends and family,
Stayed 2 nights in May 2023
Response from D. Fusi - Manager on May 16, 2023
Dear Guest, thank you!We are very happy for your words and your appreciation and we hope to see you again very soonBest regards from all the staff

10/10 Excellent

Tamla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was absolutely beautiful. My daughter and I had a wonderful time there. The food was really tasty and the neighbor friendly and neat. Thank for your accommodations and the hospitality you provided. We will be back!
Stayed 1 night in Apr 2023
Response from D. Fusi - Manager on May 9, 2023
Dear Guest thank you !You've been a perfect guest , kind and always with a smile for usHoping to see you again soon, we send warm regards from all the staff

6/10 Okay

Stephanie

Liked: Cleanliness
Disliked: Staff & service, room comfort
It was good but probably not stay again
Hotel was nice and clean. Good location for city and easily walkable to everything. Bed was hard as a rock. Like sleep on stone, room was also extremely hot so it was hard to sleep. No coffee options in the room which is a bit disappointing. Gym was OK. It was functional but only two machines and treadmill. Breakfast was tasty and many options. Customer service was lacking though throughout the hotel, from the front desk to the staff around. Just didn’t seem so welcomed and felt like they were annoyed to do their job. The one women in the breakfast area was the sweetest but besides that I would say the customer service could be better.
Stayed 3 nights in Apr 2023
Response from D. Fusi - Manager on Apr 15, 2023
Dear Customer, thank you for your review and for your stay.I'm sorry to read that something went wrong.Sicily has a mild climate and unfortunately sometimes in spring the temperature is higher than usual...Our beds are very popular because they are very comfortable and undamaged, plus they have a topper which makes them even more comfortable.The coffee maker can be requested at reception, and we provide it free of charge for all the stay.As for the staff, we always try to give our best, in all situations, however we thank you for your valuable suggestuons which help us to improve our service.Best regards from all the staff and see you soon

10/10 Excellent

mathew, la canada

Stayed 1 night in Feb 2023
Response from D. Fusi - Manager on Apr 15, 2023
Thank you very much and best regards from all the staff !

8/10 Good

Marnie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in historic district.
Stayed 3 nights in Feb 2023
Response from D. Fusi - Manager on Feb 22, 2023
Dear Guest,thank you very much for your review!Best regards from all the staff

10/10 Excellent

Una, Saskatoon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from the breakfast buffet area was beautiful- breakfast and coffee was also very good. Staff were lovely and knew some English - which helped with our struggling Italian!
Stayed 1 night in Feb 2023
Response from D. Fusi - Manager on Feb 20, 2023
Dear Guest,thank you for your review and your stay!We are very happy and we hope to see you again very soonBest regards form all the staff

2/10 Terrible

Dwayne

Traveled with family
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Shower was clogged, flooded the bathroom and room. Called front desk for assistance for flooding twice and front desk said no staff available at night, must fix next day. It Took two days to fix. Managment never offered to change room. Key card was defective, every day had to get it replaced. Electronic lock was non responsive so Management had to give me turn key three times. Room comes with towel heater, but feature in room 104 never works. Maintenance looked at it three times and never could fix it. Towel Heater never worked! Room is heated by ventilation system. You control the room temperature, but when turned on the vent makes loud noise. Hard to sleep when heater or AC is turned on. It is too loud. Problem with AC system. Spa cost extra to enter, services cost extra. Even during off season I could not get a reservation (and it was my birthday).
Stayed 4 nights in Feb 2023
Response from D. Fusi - Manager on Feb 16, 2023
Dear customer, thank you for your review which seems unfair to us.We remember your problems well, perhaps you failed to mention that the night porter went up to your room 3 times and also proceeded to dry the water from the room with a mop.We explained to you that the water was due to the shower that you didn't close properly and that therefore we could do nothing but remind you to close the shower properly.The key to open the room was not used correctly, in fact one person was able to open it and the other person was not.We also offered to change room next day, but you replied that you didn't want to move.Finally, I'm sorry that you were unable to do any service at the Spa, but this is a very busy period for us and reservations are always required! Your free times unfortunately did not coincide with ours.I'm really sorry that instead of discussing the problems during the stay you prefer to write the review, luckily we have the opportunity to respond with our reasons.However, as the customer is always right, I still thank you for your stay and your suggestions.Best regards from all the staff

10/10 Excellent

melisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great. Restaurant upstairs stunning airy and bright
Stayed 1 night in Nov 2022
Response from D. Fusi - Manager on Nov 21, 2022
Dear Guest,thank you for you review and you stay !We hope to see you again and send all our best regards

10/10 Excellent

norm

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was super clean, friendly staff and great massages.
Stayed 2 nights in Nov 2022
Response from D. Fusi - Manager on Nov 21, 2022
Dear Guest,thank you for your review and your stay !We hope to see you again and send best regards from all the staff

10/10 Excellent

Sean

Stayed 3 nights in Nov 2022
Response from D. Fusi - Manager on Nov 17, 2022
Thank you very much for you review !Best regards from all the staff, see you soon

10/10 Excellent

Roger, Clyde Hill

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solid hotel. Near heart of Palermo. Staff was super friendly and helpful.
Stayed 1 night in Oct 2022
Response from D.Fusi - manager on Oct 14, 2022
Dear Guest,thank you very much for you review and you stay ! We are very happy for your appreciation !We hope to see you again and we send best regards from all the staff

10/10 Excellent

Sam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location of this property was amazing! All the staff was excellent and helpful.
Stayed 2 nights in Sep 2022
Response from D. Fusi - manager on Oct 1, 2022
Dear Guest,thank you for your review !We are very happy and proud for your kind words.We hope to see you again and send best regards

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Palermo Hotel!
This hotel is WONDERFUL! I visit Palermo every summer and I always make sure I make reservations here!!! Very friendly and attentive concierge staff, clean rooms and quiet at night. The area is perfectly safe and the location is just perfect! I love the breakfast in the morning with a beautiful view of the mountains in the background. I will be back as always!
Stayed 5 nights in Sep 2022
Response from D. Fusi - manager on Sep 29, 2022
Dear Guest,thank you very much for the review and you stay.We're proud and happy for you kind words !Hoping to see you again, we send all our best regards

10/10 Excellent

Juan Carlos

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice experience!
Nice experience! Good location. Friendly and helpful staff! ( by all areas! I recommend it!
Stayed 1 night in Sep 2022
Response from D. Fusi - Manager on Sep 14, 2022
Dear Guest, thank you for you review !Warm regards from all the staff, we wait for you again!

10/10 Excellent

Meera

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming hotel with genuine service
We had such a good experience staying at Hotel Porta Felice. This hotel is very charming with a beautiful view when eating breakfast. Service was excellent and we would definitely come back again!
Stayed 3 nights in Aug 2022
Response from D. Fusi - manager on Sep 14, 2022
Dear Guest,thank you very much for your stay and your review !Best regards from all the staff

8/10 Good

Raffaele

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, pretty central although you have to walk or take public transportation to reach the main sights Our suite was spacious and very comfortable. Nice breakfast on the terrace. Unfortunately the bar is closed in the afternoon until 5pm, so we couldn't order room service when we wanted.
Stayed 4 nights in Jul 2022
Response from D. Fusi - Manager on Jul 29, 2022
Dear Guest, tahnk you for your review and suggestions...for us is very important to improve the service ! Best regards form all the staff

2/10 Terrible

Walid

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022

10/10 Excellent

Margaret Tomaszek

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although it was a ten minute walk to the bustle of Palermo, I really enjoyed this hotel. It was beautifully maintained, near dining and the sea. The staff was extremely helpful and I did not mind the walk to things in the town center.
Stayed 2 nights in Jul 2022
Response from D.Fusi - Manager on Jul 29, 2022
Dear Guest thank you very much for you review and your stay. We hope to see you again and we send our best regards

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We came to Palermo for our honeymoon and the Hotel Porta Felice made our stay perfect! The rooms are large and clean, the service is impeccable, and breakfast on the roof was a great way to start the day. Our only regret is that we didn’t stay longer!
Stayed 2 nights in Jun 2022
Response from D. Fusi - manager on Aug 19, 2022
Dear Guest, thank you!!We wait for you again then , for a longer stay with us !Best regards from all the staff

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location very conveninet for all the main sites. Great view from the breakfast room
Stayed 4 nights in May 2022

10/10 Excellent

Beth Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury
Luxurious stay in Palermo on a quiet street. Easy walk to attractions and restaurants. The staff at this hotel are all about service and making your stay wonderful. Room spacious and spotless. Bathroom was sizeable and had no issues. Breakfast on the terrace was a nice touch.
Stayed 2 nights in Jun 2022

10/10 Excellent

John M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly & efficient staff. I checked in late but staff were on duty and the process was very quick. The breakfast was high quality and served from 07:00. The room was very clean.
Stayed 4 nights in May 2022

10/10 Excellent

William

Stayed 2 nights in May 2022

10/10 Excellent

Thailin

Traveled with partner
Liked: Staff & service, property conditions & facilities
Nice attention and service. Very attentive and concerned staff. Cleanness was greatly noticeable.
Stayed 3 nights in Apr 2022

10/10 Excellent

Vincenzo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good.
Stayed 2 nights in Mar 2022

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful. The room large and comfortable, the facilities up to date. The breakfast ample, in a terrace room.
Stayed 3 nights in Dec 2021

6/10 Okay

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Palermo with Love
The service was OK… The first night we were really cold in the room. So the next day I informed the front desk and they told me they needed to turn on the heat in my room from a button at the desk. I was a little confused because that should be an option automatically pushed when you arrive and check in your room. They do have a really nice spa and a good breakfast selection. They also have a restaurant on the fourth floor- I do suggest going for breakfast because she did the best service. We were a little disappointed in the dinner service because they were a lot of options that were percent it to us for are meal.
Stayed 6 nights in Dec 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is nice and location is good. Walking distance from main shopping street and there are lots of restaurants nearby. Hotel is located on restricted traffic area so either you use valet parking or leave car on street parking nearby. Spa was a bit small but it has sauna and steam room and it has one big jacuzzi. Food in a restaurant was delicious.
Room
Spa
Stayed 2 nights in Dec 2021

10/10 Excellent

Margaret, THE VILLAGES

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was lovely. Reception spoke English fluently. Our room was very comfortable.
Stayed 1 night in Dec 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Overall a good stay
Overall, we had a great stay. The staff at the rooftop bar are top notch. They gave the best service we encountered in all of Sicily. Breakfast is also great. There was one day where it was unusually hot for a November day and we asked if we could turn the air conditioner on. The front desk said that it was not possible because it’s winter. They offered to turn on the fan but it didn’t work. We opened the windows but mosquitoes came in and bit us all night. There was also a lot of loud noises of people yelling and cars honking in the middle of the night. With the windows open, it sounded like we were sleeping on the side of the street. Even with all this said, it was a great stay. The noise is part of the culture which we anticipated and it makes sense that the a/c wouldn’t typically be needed in the winter. Must be global warming.
Windows that we had to keep open since air conditioning is not permitted during winter months.
Our room. Queen bed is actually two twins pushed together.
Balcony from rooftop bar.
Stayed 3 nights in Nov 2021