Put my bag in the room and was heart broken
Posted Aug 16, 2016 on Hotels
As soon as we arrived in the area we was both aware that a massive error had been made. We checked in which was a tiny reception and just felt wrong. The room was large with a sitting area, bedroom and large bathroom. The décor was nothing short of horrible, dark and out dated. The shower was long past a good clean and replacement. The tiles was disgusting and dirty. The room was in general dark and the balcony a joke. Not something you can sit on and the neighbours on the other side of the street looked in due to a narrow road. All together awkward. We was wide awake in the small hours with the sound of the bin men doing their rounds and the noise of the workmen building at 6am! we tried so hard with Hotel.com to move our stay but as we pre paid we was stuffed. We started and ended our trip with amazing hotels but this one in the middle was just heart breaking.
Comment from Hotel Management
Aug 20, 2016 by General Manager, Hotel Management
thank you very much for your review.
I will be very grateful if you could clarify something about your stay here ; I know you never spoke with the reception desk about these complains.
I wait for your kind reply ; your clairification will help us to improve the service and to solve the problems, if there are important problems as you said.
Thanks again an best regards