Ratings based on 17 Verified Reviews

4.2 out of 5
100% of guests recommend
4.1 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
by sze

Local experience

Posted Mar 15, 2017 on Hotels
The room was spacious with a large balcony , the overall cleaniness was good except we found one blanket was dirty on the inside , we love the full size fridge , the staff were friendly and helpful , the location was in a local area not touristy so if you want to live like a local is good , love the supermarket and the orient express restaurant next to it .
4 out of 5
Recommended
for Everyone
by A verified traveler

Good facilities, but lack of mirrors

Posted Aug 26, 2016
Pros: Spaciousness of the apartment.
Cons: provide a mirror in the bedroom.
Location: These apartments are not central, but are within a half hour walk of the centre.
The apartment was spacious with good facilities & comfortable beds. However, there was only a mirror in the bathroom, would be very useful, & there was definitely sufficient space, to have a mirror in the bedroom or even in the very spacious wardrobes. The hotel staff were very helpful & knowledgeable. If you choose the Marbella Residence be prepared for a half hour walk to the centre or you can get on the fairly frequent bus into town (bus stop 15 minute walk away). Although the buses do stop quite early in the evening, by 10.30 pm. Good value for money.
Comment from Hotel Management
Aug 29, 2016 by Hotel Customer Care, Hotel Management
Dear Guest, we thank you for having chose our apartments for your vacation and for having left a positive review about your experience within it. We are very glad to hear that you have appreciated our spacious and comfortable apartment and our nice staff. Furthermore we thank you also for the suggestion about the mirror. We are sorry if this lack of mirrors has created discomfort for you. For this reason, your opinion is important for us because leads us to offer, more each day, a high-quality service. Thanks again. Best Regards, the staff.
5 out of 5
by A verified traveler

Modern Apartment

Posted May 30, 2016 on Hotels
Very modern apartment with sliding doors which create a division between the kitchen/dinning area and the bedroom. Fully equipped kitchen. Well kept and very clean. Wi-fi connection is weak in apartment but works well in lobby area.
Comment from Hotel Management
Jun 21, 2016
Dear Guest, we appreciate very much your polite comment. It is a pleasure for us to know, you had an enjoyable stay here and you could live the comfort of our apartments. We will take into high consideration your suggestion about the weak wi-fi connection in order to reinforce it for the whole building. Greetings from Palermo.
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston MA

Spacious apartment

Posted Mar 21, 2016
We stayed at spacious two-bedroom, 4-bed apartment with bathroom, kitchen, and two balconies. Staff was extremely friendly and let us check out late. Secured parking was in front of the residence. One minute walk to a supermarket and walkable distance to the city center with shops, gelato places and restaurants.
4 out of 5
Recommended
for Everyone
by A verified traveler from Montreal, Canada

Hotel moderne et pratique

Posted Jun 30, 2017
Hotel rénové et propre. Facile de se stationner. Grande terasse. Chambre spacieuse.
Comment from Hotel Management
Jul 6, 2017 by La Direzione, Hotel Management
Gentile Cliente, la ringraziamo per aver espresso un giudizio positivo sulla nostra struttura. Siamo felici che Lei abbia apprezzato i nostri comodi e spaziosi appartamenti e le grandi terrazze panoramiche. Ci auguriamo di riaverla presto nostro gradito ospite. Cordiali saluti. Tutto lo staff.
5 out of 5
by Adriano

Posted Jan 17, 2017 on Hotels
la scelta dell'albergo è avvenuta per la posizione rispetto a dove dovevo arrecarmi per lavoro.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 10, 2016
Tanta polvere sul muri sopra la testata del letto....e odore di chiuso in camera....per il resto ok. Per chi soffre di allergie, come me, purtroppo non puo' dormire.
Comment from Hotel Management
Oct 12, 2016 by HotelCustomerCare , Hotel Management
Gentile Ospite, grazie per aver scelto il Marbela per il suo soggiorno. Il suo giudizio è fondamentale per noi che siamo costantemente impegnati a operarci per poter offrire un servizio che sia di assoluta qualità. Siamo molto dispiaciuti di sapere che l'allergia di cui soffre non le abbia consentito una permanenza gradevole. Se solo ci avesse manifestato questo suo disagio avremmo fatto tutto il possibile per riuscire a rendere il soggiorno più confortevole. Grazie ancora, saluti da Palermo.
4 out of 5
Recommended
for Everyone
by A verified traveler from lecco

Ottimo appartamento un po lontano dal centro

Posted Aug 11, 2016
Appartament grandi belli e puliti causa chiusura metro un po scomodo dal centro però lo consiglio
Comment from Hotel Management
Aug 15, 2016 by Hotel Customer Care, Hotel Management
Gentile Ospite, la ringraziamo per aver lasciato una valutazione positiva sulla sua esperienza nei nostri appartamenti. Siamo lieti di sapere che li abbia apprezzati e che abbia goduto della loro comodità e pulizia. La metro al momento non offre il servizio completo a causa di lavori per il potenziamento della rete cittadina, ma la nostra zona è servita da altri mezzi pubblici, attraverso i quali è possibile raggiungere il centro, ma anche la spiaggia di Mondello o l'aeroporto. Ringraziandola ancora per averci scelto, le inviamo cordiali saluti dalla città di Palermo, il personale.
5 out of 5
by Luigi

Posted Aug 4, 2016 on Hotels
Comment from Hotel Management
Aug 8, 2016 by General Manager, Hotel Management
Caro Ospite, grazie per aver valutato la struttura e per averla scelta per trascorrere il suo soggiorno. Saluti da tutto lo staff.
4 out of 5
by MARIA

Posted Aug 1, 2016 on Hotels
Comment from Hotel Management
Aug 3, 2016 by General Manager, Hotel Management
Dear Guest, thanks for having chosen to stay in our residence and for having left an evaluation about your experience here. Greetings from the staff.