Ratings based on 816 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
Recommended
for Everyoneby A verified traveler
Decent Hotel
Posted Mar 20, 2018
Cons: Fixing the air-conditioning in the room.
The room was nice and a good size, and the bed was comfy. Although the air-conditioning didn’t work in my room, and there was construction going on right outside my window which got loud at times. The staff were a mixed bag – some were nice but others were unhelpful and a little rude. At least the room was modern and clean, and the breakfast was broad and very nice.
Comment from Hotel Management
Apr 3, 2018 by Andrea Stancato / Direttore , Hotel Management
Grazie per aver soggiornato presso la nostra struttura. Il tuo commento è molto importante per noi!
Recommended
for Everyoneby A verified traveler
Mixed thoughts
Posted Jan 27, 2018 Room was noisy all night due to local residents in the building next door watching TV on Max volume. Reception provided a disabled room at 2am so that we could get some sleep. They swapped our room the following day, and did this without any problems.
Found all the rooms to be very hot as no in room temperature control. Reception turned off the heating to the room which improved this.
LocAtion is great, very close to the centre of the city. Breakfast has a mix of hit and cold dishes
Recommended
for Everyoneby A verified traveler from Miami
Great Memories
Posted Jan 11, 2018My experience in this hotel was great! Excellent location, modern and pleasant decoration and amazing food. Would reserve in another location of this same chain in a blink.
by Denis
Posted Jan 7, 2018 on Hotels
Comment from Hotel Management
Jan 22, 2018 by VM, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted Dec 24, 2017 on Hotels
Comment from Hotel Management
Jan 22, 2018 by VM, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted Nov 29, 2017 on Hotels
The temperature of our room was ridiculously hot. Staff at the desk told us there was nothing they could do except suggest we sleep with the window and balcony door open.
Comment from Hotel Management
Dec 2, 2017 by Andrea Stancato, Hotel Management
Dear Guest,
Thank you for taking the time to share your feedback.
We hope to welcome you back to our hotel very soon!
Sincerely,
Andrea Stancato
Direttore/Manager
by Lisa
Posted Oct 16, 2017 on Hotels
Comment from Hotel Management
Nov 1, 2017 by Andrea Stancato, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by Phyllis
Posted Sep 18, 2017 on Hotels
Stay was great as long as you don't expect to find air conditioning that is the same as US or to find ice in most of Europe . We knew ahead of time so our stay and accommodations were wonderful . Staff was helpful and breakfast was AMAZING!!! All food in Palermo is outstanding.
Comment from Hotel Management
Sep 30, 2017 by Andrea Stancato, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
by Bradley
Nice hotel
Posted Sep 3, 2017 on HotelsNice hotel,good breakfast
Comment from Hotel Management
Sep 9, 2017 by Andrea Stancato, Hotel Management
Grazie per aver soggiornato presso la nostra struttura. Il tuo commento è molto importante per noi!
by A verified traveler
Posted Aug 30, 2017 on Hotels
Location was walking distance to the main shopping street.
Comment from Hotel Management
Sep 9, 2017 by Andrea Stancato, Hotel Management
Grazie per aver soggiornato presso la nostra struttura. Il tuo commento è molto importante per noi!