Ratings based on 758 Verified Reviews

4.1 out of 5
93% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Central location

Posted May 27, 2017
The room overall was spacious, but the air conditioning at times not cold enough. Quiet street and plenty restaurants around. About a 15 minutes walk to historical centre. WiFi was average to terrible, most of the time did not work.
3 out of 5
Recommended
for Everyone
by A verified traveler from Pasadena, California

Well located

Posted May 15, 2017
This hotel reflects being in Palermo...a bit awkward and scruffy. The staff is always kind. The breakfast is only okay...coffee comes from a self serve machine.
Comment from Hotel Management
May 26, 2017 by Andrea Stancato Direttore/Manager, Hotel Management
Thank you for taking the time to tell us about your experience at the Mercure Palermo Centro. I am sorry that something during your stay was not as your expectations At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andrea Stancato General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from glasgow

Nice hotel close to city centre.

Posted Apr 3, 2017
The hotel is central to both the old and new town. The rooms are large and warm. Staff very friendly and help full. Good selection at breakfast time. Only had one meal in the evening which was very nice but to pay 10.00 euros for two slices of chicken and some salad I thought was over priced. Cheaper to eat out.
Comment from Hotel Management
Apr 20, 2017 by Andrea Stancato Direttore/Manager, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,
2 out of 5
by A verified traveler from Helston, Cornwall

Hotel in Centre of very busy town of Palermo

Posted Mar 31, 2017
Pros: Room was big, but unusable
Cons: Airconditioning & renovating rooms. Very tired.
Location: Location in centre of Town. Good public transport links and restaurants nearby. Traffic & parking in Palermo is worst I have ever seen, even worse tha
The room was excellent & very large. Bathroom good size but a bit tired, bath rusty & stained and needed to be changed. We arrived on a hot afternoon Saturday 25th March and had booked to stay five nights, and the room was absolutely roasting, as it was outside. Window was open, so closed and put on Air Conditioning. It did not cool. Went to reception to complain, and they said there was nothing they could do. The airconditioning was not switched on until April whatever the temperature. Said that was unacceptable, and could front desk staff contact whoever was in charge to get it switched on. After numerous discussions, they said as a special concession they would switch it on for two hours when we wanted. Asked for it to go on at 9PM so room would be cool for sleeping. Asked if they had a fan available, they so no. Spent the next two hours looking for a Hotel with air conditioning, and fortunately found one nearby at same rate as we were paying Mercure. New Hotel was called Artemisia Hotel. Stayed one night in Mercure, and moved next day. Needless to say, the air conditioning did not come on at 9PM as promised, so we both spent a hot and virtually sleepless night. Avoid Mercure like the plague if you want a cool room. Very disappointing, as we are Club Acore members, and have never had such a bad experience, or a Hotel were they took no notice whatsoever of their guests wishes or requirements.
Comment from Hotel Management
Apr 20, 2017 by Andrea Stancato Direttore/Manager, Hotel Management
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Palermo Centro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
5 out of 5
by Simon

Posted Mar 21, 2017 on Hotels
Overall excellent, room was too warm at night, air conditioning was not working.
Comment from Hotel Management
Mar 23, 2017 by Andrea Stancato, Hotel Management
Grazie per aver soggiornato presso la nostra struttura. Il tuo commento è molto importante per noi!
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Perfect location

Posted Feb 2, 2017
The rooms were clean and spacious, the bar was open, plenty of choice for breakfast. The staff were so helpful with local restaurants, things to see, excursions etc. they really made our stay. They were accommodating even before we got there, arranging a taxi from the airport and ensuring we had two rooms next door to each other as we were travelling in a group. Only slight gripe is that sewage smell occasionally came up from the toilet but went away when you flushed; happened to our friends in the neighbouring room too. The location of the hotel was brilliant as well, you could walk to the old town and all of the shops. Would definitely come back!
Comment from Hotel Management
Feb 26, 2017 by Andrea Stancato, Hotel Management
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Palermo Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrea Stancato Direttore/Manager
5 out of 5
by A verified traveler

all great

Posted Jan 24, 2017 on Hotels
some rooms old, some very very nice. request accordingly :)
Comment from Hotel Management
Jan 29, 2017 by General Manager, Hotel Management
Dear Guest, Many thanks for your very good review of our Hotel, Best Regards Andrea Stancato General Manager
4 out of 5
by A verified traveler

Posted Dec 25, 2016 on Hotels
Comment from Hotel Management
Jan 15, 2017 by General Manager, Hotel Management
Dear Guest, Many thanks for your 4 star review of our Mercure Palermo Centro I hope yuo can be soon our guest again, Best Regards Andrea Stancato General Manager
1 out of 5
by A verified traveler

Posted Dec 24, 2016
Room was terrible. Rude staff and items stolen from room
Comment from Hotel Management
Dec 26, 2016 by General Manager, Hotel Management
There has been no reported robberies in the room at the reception. I am very sorry if this has really happened in our hote. Please contact us, there are many surveillance cameras and it is impossible to steal something without being seen. I'm sorry that you have judged our staff rude, is it referred to a particular episode? Usually we receive many compliments for our staff. I'm really surprised for this, please contact the hotel to solve your problem as soon as possible. Best Regards
4 out of 5
by A verified traveler

Convenient and clean hotel centrally located.

Posted Nov 18, 2016 on Hotels
As expected, excellent rate, friendly and efficient staff.
Comment from Hotel Management
Nov 30, 2016 by General Manager, Hotel Management
Dear Guest, thank you for taking the time to inform us about your experience following your stay at our hotel. My team and I are really grateful for your kind words of appreciation, which encourage us to keep up our efforts, ensuring the service we provide always meets your expectations. We look forward to welcoming you back soon at Mercure Palermo Centro Best Regards Andrea Stancato Manager