Ratings based on 821 Verified Reviews

4.1 out of 5
88% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted May 16, 2018
Great central location, awesome restaurant and friendly staff. What more would one want!
4 out of 5
Recommended
for Everyone
by A verified traveler

Decent Hotel

Posted Mar 20, 2018
Cons: Fixing the air-conditioning in the room.
The room was nice and a good size, and the bed was comfy. Although the air-conditioning didn’t work in my room, and there was construction going on right outside my window which got loud at times. The staff were a mixed bag – some were nice but others were unhelpful and a little rude. At least the room was modern and clean, and the breakfast was broad and very nice.
Comment from Hotel Management
Apr 3, 2018 by Andrea Stancato / Direttore , Hotel Management
Grazie per aver soggiornato presso la nostra struttura. Il tuo commento è molto importante per noi!
3 out of 5
by A verified traveler

Centrally located but noisy.

Posted Feb 1, 2018 on Hotels
Central location within 10 minute walk of main sites. Good sized room but showing signs of wear. Basic furnishings but bed comfortable. Clean. Very poor sound proofing from windows which means there is a lot of noise pollution from outside. Breakfast ok. Staff good. Decent wifi.
Comment from Hotel Management
Feb 2, 2018 by Andrea Stancato, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler

Mixed thoughts

Posted Jan 27, 2018
Room was noisy all night due to local residents in the building next door watching TV on Max volume. Reception provided a disabled room at 2am so that we could get some sleep. They swapped our room the following day, and did this without any problems. Found all the rooms to be very hot as no in room temperature control. Reception turned off the heating to the room which improved this. LocAtion is great, very close to the centre of the city. Breakfast has a mix of hit and cold dishes
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Great Memories

Posted Jan 11, 2018
My experience in this hotel was great! Excellent location, modern and pleasant decoration and amazing food. Would reserve in another location of this same chain in a blink.
4 out of 5
by Denis

Posted Jan 7, 2018 on Hotels
Comment from Hotel Management
Jan 22, 2018 by VM, Hotel Management
Thanks for staying with us. We appreciate your feedback!
3 out of 5
by A verified traveler

Posted Dec 24, 2017 on Hotels
Comment from Hotel Management
Jan 22, 2018 by VM, Hotel Management
Thanks for staying with us. We appreciate your feedback!
2 out of 5
by A verified traveler

Posted Nov 29, 2017 on Hotels
The temperature of our room was ridiculously hot. Staff at the desk told us there was nothing they could do except suggest we sleep with the window and balcony door open.
Comment from Hotel Management
Dec 2, 2017 by Andrea Stancato, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Andrea Stancato Direttore/Manager
5 out of 5
by Lisa

Posted Oct 16, 2017 on Hotels
Comment from Hotel Management
Nov 1, 2017 by Andrea Stancato, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
by Phyllis

Posted Sep 18, 2017 on Hotels
Stay was great as long as you don't expect to find air conditioning that is the same as US or to find ice in most of Europe . We knew ahead of time so our stay and accommodations were wonderful . Staff was helpful and breakfast was AMAZING!!! All food in Palermo is outstanding.
Comment from Hotel Management
Sep 30, 2017 by Andrea Stancato, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!