Lovely old building that is not maintained
Posted Jun 23, 2016
This is not to the standard of a 4 star hotel nor a Mecure. The bathroom has significant black mould, the shaving mirror never turns off, the bathroom door doesn't shut, the toilet drips, the shutters cant open as they are twisted, walls very marked including wallpaper torn, only dribbles of water from the shower as the hoes had build up
Overall the rooms are very shabby
The breakfast was not to standard with items not replenished, a vast vat of scrambled eggs has been out for so long they had gone watery
Staff we not overly friendly and the housekeeper downright rude- she started making loud noise inthe corridor early and was quie rude abut when we were going to let her clean the room
Comment from Hotel Management
Aug 16, 2016 by Filippo M, Hotel Management
we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us to be able to grow and as exhortation to do our best.
Moreover, we thank you for having chosen our hotel for your recent stay in Palermo.
We are very sorry to know we haven’t satisfied your expectations.
In addition, we thank you for your criticisms and we would like to let you know that we are working to set them right as soon as possible, even if they do not exclusively depend on us.
We look forward to welcoming you to our hotel once more and to keep deserving your preference.