Ratings based on 521 Verified Reviews

4.5 out of 5
92% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 14, 2018
The place was nice. Good location. Room was clean. Fresh coffee all day long.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great clean

Posted Feb 6, 2018
Hotel was great clean, location amazing. The only thing if u want to sun and go innpool it’s was February and the pool was not in sun and behind building. This is a great location tho and Yvan get around walking also on the grounds. The staff was so friendly
4 out of 5
Recommended
for Everyone
by A verified traveler

Only one complaint

Posted Jan 27, 2018
Pros: Clean, attentive staff
Cons: See above
Location: Wife loved proximity to Nordstrom
I parked my car on the right far side of the hotel. The next morning it had been splattered by a sprinkler. The water was so nasty that we were unable to get the white stains off the windshield which impaired our vision through the windshield and left my clean car covered with splotches. Not good!
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient location

Posted Jan 8, 2018
Pros: Location
Cons: Quality control (room cleaning)
Location: shopping and services.
experience was fine. staff friendly and helpful. Did have to have sheets replaced, and coffee pods not replensed/
Comment from Hotel Management
Jan 9, 2018 by Gladette M. Alcee, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Location, Clean hotel

Posted Jan 2, 2018
Pros: location, clean, reasonable cost
Cons: when a problem is reported to staff they should have it taken care of the first time we shouldn't have to complain and then tell management.
Location: Lots of nice shopping and great restaurants. Coopers Hawk, Capital Grille, Brio was good as well. Hotel restaurant not so much.
Great Location, Clean hotel, easy in an out. decent amenities.
Comment from Hotel Management
Jan 3, 2018 by Gladette M. Alcee , Hotel Management
We sincerely apologize that you complaints where not handled promptly, We truly hope that your overall experience was enjoyable.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, IL

A very nice hotel in a great location.

Posted Dec 13, 2017
Top notch: hotel room well kept & very comfortable; fine amenities; friendly & helpful staff. I would & hope to stay at this hotel again next time I am visiting Palm Beach Gardens!
Comment from Hotel Management
Dec 16, 2017 by Gigi M. Alcee, Hotel Management
Thank you for taking a moment to share your experience. I am happy to hear you found your recent stay with us to your liking. We look forward to welcoming you back to our hotel in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 10, 2017
Great customer service, perfect location for lots of activities, and nice breakfast selection. We would definitely recommend this hotel to our friends and family,
Comment from Hotel Management
Dec 12, 2017 by Gigi M. Alcee, Hotel Management
Thank you for taking a moment to share your experience.We look forward to welcoming you back to our hotel in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Long Island, NY

Posted Dec 5, 2017
We were very pleased with the location of this facility, and have stayed here on other occasions while visiting relatives. I would highly recommend it to friends and family.
Comment from Hotel Management
Dec 6, 2017 by Gigi A. Merisier, Hotel Management
Thank you very much for taking the time to write such a nice review. We look forward to your next visit!
5 out of 5
Recommended
for Everyone
by A verified traveler from West Palm Beach FL

Good hotel

Posted Dec 3, 2017
Everything was great with the exception of the bed. When checking in desk staff did not inform me that the bed was a sleep number bed and how to adjust it. Spent two nights in uncomfortable bed and woke with stiff back.
Comment from Hotel Management
Dec 6, 2017 by Gigi A Merisier, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with your bed. I am happy to let you know all the beds will be replaced next year.
4 out of 5
Recommended
for Everyone
by A verified traveler from Notts , England

Nice hotel in a good location

Posted Nov 28, 2017
We were able to check in early as we arrived ahead of schedule. Check in was fast. Room was clean and comfortable. If I had to say anything negative it would be that the bath was very small . But overall a nice hotel , would definitely use again.
Comment from Hotel Management
Dec 6, 2017 by Gigi A. Merisier, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback.I will address your feedback directly with our team.