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Reviews of Hilton Garden Inn Palm Beach Gardens

3 out of 5
Hilton Garden Inn Palm Beach Gardens
3505 Kyoto Gardens Dr, Palm Beach Gardens, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 633 out of 1001 reviews" "
Rating 8 - Good. 230 out of 1001 reviews" "
Rating 6 - Okay. 86 out of 1001 reviews" "
Rating 4 - Poor. 27 out of 1001 reviews" "
Rating 2 - Terrible. 25 out of 1001 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Jovanny

Liked: Cleanliness, staff & service, property conditions & facilities
Suite was a it dated but very enjoyable and comfortable
Stayed 2 nights in Apr 2024

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
We went for a weekend getaway with our pet. We were received really well. The front desk pull up several dog toys and told me to pick one and had treats too. We thought it was so nice of them. Gave us water too. Location is really nice, there a several restaurants and shopping mall near by. We wanted to go the dog beach in Jupiter. It was about 15-18 minutes from the Hotel. We had a blast! Definitely would go back.
Stayed 2 nights in Mar 2024

2/10 Terrible

robert, wyckoff

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
doors slaming night and day.no safe hadto carry values with me.got wrong room had to up grade to room i had paid for allready. top sheet looked like it had bird s--t on it.hotel out dated 40 years ago.would not go back if they paid me.
Stayed 7 nights in Mar 2024
Response from J. Lewis on Mar 24, 2024
Helllo Robert. We must admit that this is not a typical sentiment. that we here about our hotel. Our hotel is actually only 16 years old and we had a complete renovation in 2020 to the newest Hilton Garden Inn room decor including bathrooms with the newest European glass showers. I would love to have the opportunity to speak to you about your stay here at Palm Beach Gardens Hilton Garden Inn. pbigd_gm@hiton.com

8/10 Good

Laura

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Clean hotel with nice amenities
Stayed 3 nights in Mar 2024
Response from J. Lewis on Mar 19, 2024
So glad to hear you enjoyed your stay with us. We are always striving to earn that 5th star so please never forget to let us know what if anything we can do better. We hope to see you again soon.

8/10 Good

Patricia R.

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, staff is very helpful and friendly. Our server Fitzroy was so pleasant and helpful and on arrival we were greeted by Keisha who was so helpful in changing our reservation for a day later and an upgraded suite. The entrance is welcoming and very upscale, not to mention to beautiful lake view while dining and the lakeside walk path. Excellent, 5 stars.
Stayed 2 nights in Mar 2024
Response from J. Lewis on Mar 19, 2024
It sounds like you really enjoyed your time and you even mention an Excellent 5 star experience. Was there something specific that we could do a little better since your rating was a 4? We always want to earn our stars and strive to improve everyday.We truly hope that you will come back and visit us again soon.

10/10 Excellent

Stephen

Traveled with family
Liked: Property conditions & facilities
O
Stayed 5 nights in Mar 2024
Response from J. Lewis on Mar 12, 2024
We are always happy to see our guests enjoyed their stay. Please be sure to come back and see us this summer some time.

10/10 Excellent

Lorraine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is fabulous. The entire staff is always kind and friendly. The bar/restaurant is excellent and the food is always great. Conveniently located near the mall and a wonderful downtown area.
Stayed 2 nights in Mar 2024
Response from J. Lewis on Mar 6, 2024
Watch out for that Mall! It can do some damage to your wallet :0). Thank you so much for staying with us and we really hope that you will come back and stay with us again soon. We are working on some new seasonal items for you to taste next time you are here.

10/10 Excellent

Kristina

Stayed 1 night in Mar 2024
Response from J. Lewis on Mar 24, 2024
Thank you for staying with us and we are so happy you enjoyed your stay with us. Please come back and stay with us again should your travels bring you back to the Palm Beaches.

10/10 Excellent

David

Stayed 1 night in Feb 2024
Response from J. Lewis on Mar 24, 2024
A "5" is what we work hard to earn with your stay. Thank you for sharing with future guests and we truly hope that you will come back and see us again soon.

8/10 Good

Nidia, BROOKLYN

Traveled with group
Liked: Staff & service, property conditions & facilities
Had a really nice experience and the restaurant and drinks were really good
Stayed 3 nights in Feb 2024
Response from J. Lewis on Mar 6, 2024
Thank you for sharing your experience at our restaurant the Lakefront Terrace Grill and Bar 3505. We always strive for that 5th star and would love to know what area we may have fallen a little short. Please always share with us , we really want to know.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from J. Lewis on Mar 6, 2024
We always work to make your stay a perfect 5-star experience. Thank you for letting us know that our hard work made your stay exceptional. We do hope that if you travel back to the area that you will come stay with us again.

10/10 Excellent

jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from J. Lewis on Mar 6, 2024
YEA!! 5 out of 5. I guess it doesn't get better than that, but we really would like to push our service and your experience to a 6 next time.Thank you for staying with us.

8/10 Good

Shem

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and the property is
Stayed 1 night in Jan 2024
Response from J. Lewis on Mar 6, 2024
We thank you very much for the 4 star review. We would truly love to hear what we can do one your next visit to make it worth that 5th one.Please come back and see us again.

10/10 Excellent

Charles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from J. Lewis on Mar 6, 2024
5 Stars is what we strive for. We are always looking for ways to make it a 6! Please come back and see us again soon, maybe over the summer?

10/10 Excellent

kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people at the desk were enormously helpful....
Stayed 6 nights in Jan 2024
Response from J. Lewis on Mar 6, 2024
We are super proud of our Front Desk team. We hope that when our guests needs something normal or out of the ordinary, that we can rise to the occasion and find it.

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from J. Lewis on Mar 6, 2024
We are so excited to see that your stay with us was a Perfect 10! We would always love to hear what else we could do to make our guests stay spectacular.

10/10 Excellent

Charity M

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time staying at this hotel. As soon as we knew we'd be back in that area, we knew exactly where to book. Also, the breakfast buffet is REALLY good!!!
Stayed 1 night in Dec 2023

10/10 Excellent

Geri

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas visit
We stayed over Christmas and the hotel is in a great location, we brought out dogs and the staff was welcoming. Everything is clean and shiny and the staff is great.
Stayed 3 nights in Dec 2023

8/10 Good

Erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. The from desk staff was awesome! Beautiful location and the room was comfortable and clean. Definitely recommend.
Stayed 1 night in Dec 2023

10/10 Excellent

Hunter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Laura

Liked: Cleanliness
Stayed 1 night in Dec 2023

8/10 Good

Jeffrey, Palm City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a great location, has great amenities and the staff is top notch. The only negative was the room. It was in desperate need of some serious TLC if not a complete makeover. Light bulbs were out and to the AC didn't work well at all.
Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Liked: Amenities
Response from J. Lewis on Mar 6, 2024
Robert, I am so glad to hear that our entire team did a great job! We will be sure to share your feedback and we very much look forward to your return some day soon.

10/10 Excellent

Maureen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from J. Lewis on Dec 5, 2023
Our holiday Spirits are high knowing that your stay with us sparkled. We do hope to be able to see you in the New Year. Happy Holidays!

10/10 Excellent

NUHA

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to everything, excellent service
Stayed 1 night in Dec 2023
Response from J. Lewis on Dec 5, 2023
It is true that with the fabulous shopping and great restaurants, it can put a dent in your wallet. So happy to hear that we have started off your holiday season so bright. We do hope to see you in the New Year.

4/10 Poor

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This Hilton is first class all the way. Very clean rooms, friendly staff, get location
Stayed 1 night in Dec 2023
Response from J. Lewis on Dec 5, 2023
We are so happy that you enjoyed your stay with us, however, the score we received is on a 2 out of a possible 5 which in our eyes we failed miserably to provide you a great stay.Please let us know if there was something else that happened. Happy Holidays to you

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Nov 2023

6/10 Okay

Edward

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from J. Lewis on Nov 22, 2023
We are so disappointed to know that we did not work hard enough to earn those 10 stars. We would love to hear from you and know where we can pay a little more attention to.

6/10 Okay

Frank

Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2023
Response from J. Lewis on Nov 17, 2023
Good afternoon Frank, Thank you for staying with us. Our entire team strives to make your stay a 10/10 and we appears we missed that mark. It would be most helpful if you would let us know what we could have done differently to earn that "10" stay. Thank you so much and hope to hear from you soon.

6/10 Okay

Malik

Business traveler
Disliked: Amenities
The amenities and rooms are basic
Stayed 2 nights in Nov 2023
Response from J. Lewis on Nov 17, 2023
We are so happy you choose to stay with us here in Palm Beach Gardens. We would love to know what amenities you are looking for that we do not offer at the Hilton Garden Inn. All our rooms are equipped with Kurigs, microwaves, refrigerators, iron and board, full array of bulk amenities and even streaming services on your TV. Pool, hot tub, fitness center and full F&B offerings with Bar and 24 hour SHOP. Hoping to hear back soon on what you are looking for that we may not have that you wish we did.

10/10 Excellent

Camilo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from J. Lewis on Nov 17, 2023
We are thrilled that you enjoyed your stay with us in the Palm Beaches. We do hope should your travels bring you back to our area that you will choose to stay with us again.

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Excellent hotel. Spacious rooms. All amenities you could want. Shopping and more restaurant options across the street. Plenty of parking. Highly recommend this location.
Nice lobby
Nice view
Spacious room
Modern bathroom
Stayed 1 night in Nov 2023
Response from J. Lewis on Nov 5, 2023
Thank you for the kind words. It thrills us that you enjoy our location so much. Please come back and see us again soon.

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is excellent and very courteous. Hotel is clean and comfortable.
Stayed 1 night in Oct 2023
Response from Chelsea on Oct 31, 2023
We are so happy you enjoyed your stay. We look forward to your next return.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Chelsea on Oct 31, 2023
We are so happy you enjoyed your stay. We look forward to your next return.

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff is excellent. Special shout out to scott our wonderful bartender. He's amazing. I highly recommend this hotel.
Stayed 2 nights in Oct 2023
Response from Chelsea on Oct 31, 2023
We are so happy you enjoyed your stay. It is great to hear Scott provided memorable service. We look forward to your next return.

10/10 Excellent

Joslyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly and accommodating. Excellent customer service.
Stayed 1 night in Oct 2023
Response from Chelsea on Oct 31, 2023
We are so happy you enjoyed your stay. We look forward to your next return.

10/10 Excellent

Robert, Singer Island

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always enjoy my stay
Stayed 3 nights in Oct 2023
Response from Chelsea on Oct 31, 2023
We are so happy you enjoyed your stay. We look forward to your next return.

10/10 Excellent

Jaclyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and accommodating. Very clean and comfortable property. Highly recommend!
Stayed 1 night in Oct 2023
Response from J. Lewis on Oct 10, 2023
Jaclyn, Thank you for taking the time to share your stay with us. We do hope that you will return should your travels bring you back to the Palm Beaches.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
The most absolute beautiful property that we have stayed at in along time.
Stayed 2 nights in Oct 2023
Response from J. Lewis on Oct 10, 2023
AWE! Thank you. We are kind of partial to it also. We will be continuing to dress it up and can't wait to show you. Please come back and see us again soon.

10/10 Excellent

Robert

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Oct 2023
Response from J. Lewis on Oct 10, 2023
Our location can surely set you back a few hard earned with the great shopping at the Gardens Mall and the beautiful Downtown at the Gardens area. All you can walk to from our hotel. Thank you for staying with us.

8/10 Good

Denise

Stayed 1 night in Oct 2023
Response from Chelsea on Oct 31, 2023
We are so happy you enjoyed your stay. We look forward to your next return.

10/10 Excellent

Daniel

Stayed 1 night in Sep 2023
Response from Chelsea on Oct 31, 2023
We are so happy you enjoyed your stay. We look forward to your next return.

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from J. Lewis on Sep 26, 2023
LOVE IT! When we work hard to make your stay a 10. We promise to always improve and correct mistakes. Thank you so much for sharing.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend Getaway for Wife's Bday!
This past weekend was my wife's birthday, so I took her back to one of our favorite vacations spots to relax and celebrate her birthday! This was our 4th or 5th time staying here and we just love the location overlooking the lake. We love being able to walk around the lake to be able to eat and shop! The staff as always was excellent and made our stay luxurious as always! We are already talking about when we will be back for our next stay!
Stayed 2 nights in Sep 2023
Response from J. Lewis on Sep 26, 2023
We can not wait for your return. It is always nice to get to know our guests, it feels like family is coming to visit.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from J. Lewis on Sep 26, 2023
Thank you for staying with us. It makes us beam with pride that we earned at 10!

10/10 Excellent

Carole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and great location. Traveled one day with family. Staff was very attentive. Check on was quick and easy. Even gave us an upgraded room.
Stayed 1 night in Sep 2023
Response from Chelsea on Sep 11, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found your overall stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

4/10 Poor

Maureen

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Aug 2023
Response from J. Lewis on Sep 6, 2023
Maureen, it appears that you did not enjoy your stay with us. We never want a guest to leave unhappy and we would love to know a little more about how we could have made your stay better. Please reach back out to us. Thank you.

10/10 Excellent

Summer

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean hotel
Stayed 2 nights in Sep 2023
Response from Chelsea on Sep 5, 2023
It's great to hear you enjoyed your stay! We look forward to your return!