Ratings based on 917 Verified Reviews

4.1 out of 5
82% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Henrico, VA

Posted Apr 4, 2017
Pros: Everything!
Courtyard Marriott in West Palm Beach is an great hotel! Staff is attentive and friendly. Lobby is very welcoming, comfortable and clean. I would definitely stay here again. Close to many beaches and good restaurants.
Comment from Hotel Management
Apr 21, 2017 by Manager, Hotel Management
You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience Thanks for staying
5 out of 5
Recommended
for Everyone
by A verified traveler from Northern Virginia

Very comfortable room. The shower was great!

Posted Mar 14, 2017
Pros: I enjoyed relaxing in the courtyard in the morning with my coffee and book. The restaurant was a pleasant surprise; the meals I had were very good.
Location: As mentioned, I was there for baseball. The ballpark was very convenient, so the location for me was spot-on.
I came down to watch a few days of spring training. The staff was very helpful. I dealt mostly with Taron. I arrived before check-in on a very busy weekend, and he gave me some excellent suggestions for restaurants where I could have lunch while I waited for my room. He also took my number so he could call me when my room was ready. There was another young man as well whose name I didn't get, but he was very personable. They both checked to make sure my stay was a good one each time they saw me. The restaurant staff was also wonderful. They were friendly and attentive without being overbearing.
Comment from Hotel Management
Apr 21, 2017 by GM, Hotel Management
You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience
2 out of 5
by A verified traveler

This place has seen better days

Posted Feb 28, 2017
Most uncomfortable bed I've ever slept in. This place needs an update. Pool was nice, staff friendly, nice amenities- just crappy rooms.
Comment from Hotel Management
Mar 5, 2017 by Andrea, Hotel Management
You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust and hope to serve you again in the future
2 out of 5
by A verified traveler from west palm beach

Provided us with a dirty room

Posted Feb 19, 2017
We checked in late, went to the room to find it used and dirty. The hotel staff made us stand outside the room for 10 minutes while they found another room to put us in. We received another room on the first floor, did not receive an apology or any sort of compensation for their mistake and our inconvenience. The check out time is noon, a house keeper was banging on our door at 9 am while we were sleeping wanting access to clean the room. This is an almost $300 a night hotel, not a super 8. I expected better which is why I booked with them.
Comment from Hotel Management
Feb 22, 2017 by Manager, Hotel Management
Thanks for a great review we look forward to your return
5 out of 5
Recommended
for Everyone
by A verified traveler

Reasonable and convenient

Posted Feb 1, 2017
Had a decent stay, easy to get around Not very close to good it beach, but easy enough to drive Pool was clean and heated
Comment from Hotel Management
Feb 24, 2017 by Manager, Hotel Management
Thanks for staying and sharing
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Wonderful staff

Posted Jan 30, 2017
Staff was so friendly, helpful and accommodating- helped with everything from boarding passes to allowing a late check out. Clean hotel, comfortable
Comment from Hotel Management
Feb 5, 2017 by Manager, Hotel Management
we aim to please and created a wonderful experience. We look forward to your return
5 out of 5
Recommended
for Everyone
by A verified traveler from ct.

Very nice place to stay

Posted Jan 22, 2017 on Orbitz
Pros: Everything
Cons: Keep up the good work, Staff; and others who care for this hotel.
Location: Lot of places close by.
No complaints, every thing was more then expected. Great place to stay for any reason. Plenty of outside stores, food, very close by. Very nice.
Comment from Hotel Management
Feb 6, 2017 by manaer, Hotel Management
Thank you for taking the time to complete our Guest Satisfaction Survey. We are delighted that your stay with the Courtyard West Palm Beach was enjoyable
5 out of 5
by A verified traveler

Very nice

Posted Jan 19, 2017 on Hotels
Very courteous staff. Breakfast left a lot to be desired.
Comment from Hotel Management
Feb 5, 2017 by General Manager, Hotel Management
Thanks for sharing we will review where we fell short on meeting your needs during breakfast
4 out of 5
by Rich

As expected

Posted Jan 16, 2017 on Hotels
Our stay was fantastic. Hotel was top notch, friendly stay, clean, and comfortable. Will definitely return for our next visit.
Comment from Hotel Management
Feb 21, 2017 by General Manager, Hotel Management
I'm glad we could be of service and look forward to your return.
5 out of 5
by Joseph

Posted Jan 11, 2017 on Hotels
Comment from Hotel Management
Feb 5, 2017 by General Manager, Hotel Management
Thanks for a great review . We look forward to your return