Nice hotel, swimming pool closed, helpful staff.
Posted Feb 27, 2017
The hotel is nice, and literallly across the road from the airport, but Embassy Suites has done a nice job of insulating the hotel, so you don't hear the airplanes flying overhead. The staff, especially Cesar, was really nice. However, the swimming pool was broken, so there was nothing to do while we waited for our room to be cleaned. They offered us a free shuttle to another hotel pool down the street, but we didn't want to do that. Cesar was kind enough to give us a room upgrade due to the pool renovation underway, and allowed us to check in early, after informing the cleaning staff to clean up the room quickly.
Comment from Hotel Management
Feb 28, 2017 by General Manager, Hotel Management
Thank you for taking the time to share your comments regarding your recent stay. Please accept our sincere apology we did not meet your expectations during your stay. Our goal is to always provide the best possible service our guests come to expect and deserve. We look forward to having the opportunity to serve you again and give you a five star experience.