Ratings based on 1,206 Verified Reviews

4.4 out of 5
92% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Maryland

Great Place

Posted Mar 26, 2017
Cons: Can't think of any thing to improve.
From check in to check out, staff was so cordial and helpful. Room was very clean and comfortable. We turned rental car in early and hotel shuttle provided return to hotel and to the airport next day. Definitely recommend and would return.
Comment from Hotel Management
Mar 27, 2017 by General Manager, Hotel Management
Angela, Thank you for taking the time to share your experience with us! We are glad to hear the positive feedback regarding your five star trip to Embassy Suites West Palm Beach. We look forward to welcoming you back again on your next trip.
5 out of 5
Recommended
for Everyone
by A verified traveler from pearl river, ny

Excellent freebreakfast!

Posted Mar 12, 2017
The variety and quality of the free breakfast in the morning was outstanding! The pool was great for the kids (just wish it stayed open a little later than 10pm). Room was clean and bright with comfortable beds. I would definitely stay again.
Comment from Hotel Management
Mar 13, 2017 by General Manager, Hotel Management
Melissa, Thank you for your feedback regarding your recent stay at Embassy Suites West Palm Beach Central. I thank you for this great review and am glad to read of your wonderful experience. Please come back and visit us soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice staff and amenities.

Posted Feb 28, 2017
Have been back repeatedly and will probably return if I'm in the area.
Comment from Hotel Management
Mar 1, 2017 by General Manager, Hotel Management
Thank you for your feedback regarding your recent stay at Embassy Suites West Palm Beach Central. I thank you for this great review and am glad to read of your wonderful experience. Please come back and visit us soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

The staff was fantastic

Posted Feb 28, 2017
Overall the hotel is very nice. The staff was very friendly and went out of their way to make the stay Pleasant.
Comment from Hotel Management
Feb 28, 2017 by General Manager, Hotel Management
Anthony, Thank you for taking the time out of your schedule to review your most recent stay with us. I am thrilled you had such a wonderful time! Thank you for recognizing our great staff. I will be sure to let them know that their hard work and efforts did not go unnoticed. Thank you again for your great review. We look forward to serving you during your next stay with us.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, swimming pool closed, helpful staff.

Posted Feb 27, 2017
Cons: Better location.
The hotel is nice, and literallly across the road from the airport, but Embassy Suites has done a nice job of insulating the hotel, so you don't hear the airplanes flying overhead. The staff, especially Cesar, was really nice. However, the swimming pool was broken, so there was nothing to do while we waited for our room to be cleaned. They offered us a free shuttle to another hotel pool down the street, but we didn't want to do that. Cesar was kind enough to give us a room upgrade due to the pool renovation underway, and allowed us to check in early, after informing the cleaning staff to clean up the room quickly.
Comment from Hotel Management
Feb 28, 2017 by General Manager, Hotel Management
Thank you for taking the time to share your comments regarding your recent stay. Please accept our sincere apology we did not meet your expectations during your stay. Our goal is to always provide the best possible service our guests come to expect and deserve. We look forward to having the opportunity to serve you again and give you a five star experience.
3 out of 5
Recommended
for Everyone
by A verified traveler

wrong type of room

Posted Feb 15, 2017
Pros: beautiful setting
you get the cheapest room shower in not good no extras. Its a room for a handicapped person. Was looking for something different. When I asked to change rooms they said that this is the type of room that Expedia gets because it is the cheapest. Wish I knew that before hand. The hotel itself is very nice. Sorry...
5 out of 5
Recommended
for Everyone
by A verified traveler from las vegas

Posted Feb 5, 2017
Great hotel. Great staff. Great everything. Easy access. Great facility for banquets weddings etc
Comment from Hotel Management
Feb 8, 2017 by General Manager, Hotel Management
We appreciate you taking the time to give us your feedback and we are delighted to read it was a great hotel experience for you. We enjoyed your visit and welcome you back whenever you are in the West Palm Beach area.
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Good customer service

Posted Feb 2, 2017
Pros: Close to the airport, clean, comfortable, good breakfasts.
Location: It is close to the airport, nothing else, there is really nowhere to walk except alongside the highways and certainly nowhere to shop without a vehicl
I came for a conference, my luggage did not arrive for 2 days. The Embassy Customer Service representative was most helpful and persistent in getting a real person at the airline baggage office to get a time of arrival for me as the United Airline website and contact numbers were only electronic and gave the wrong information.
Comment from Hotel Management
Feb 3, 2017 by General Manager, Hotel Management
Sheila, Thank you for reaching out and sharing your recent experience. We pride ourselves on providing unparalleled stays for our guests, so we are pleased that you found both comfort and convenience during your stay. We appreciate your loyalty and hope to serve you again and will strive to make your next stay five stars.
4 out of 5
Recommended
for Everyone
by A verified traveler from Massachusetts

Convenient Location

Posted Jan 31, 2017
Pros: Location, price, comfort
Cons: Not really
Location: Close to Airport and highway
Noce place to stays when arriving one late flight or early morning departure. Very close to airport and rental car drop off. Easy access to RT 95 so easy to get around. Staff VERy friendly. Rooms clean and beds comfy. The breakfast is amazing! Not near Beaches and water so not a resort so to speak but easy enough to get where you want to be. Definitely would return and recommend to others
Comment from Hotel Management
Jan 31, 2017 by General Manager, Hotel Management
Lauri, It is so glad to read that you enjoyed your stay at our property. We understand there are many options, and are thankful you chose our hotel. We strive to be the best quality hotel at a reasonable price that our customers love. We hope to have the opportunity to welcome you again and make your future stays five stars.
3 out of 5
by A verified traveler

Embassy Suites is in need of property improvements

Posted Jan 22, 2017
Pros: Friendly staff
Cons: the facilities. the whole place seems dated and tired
probably would not return until I am confident facility improvements have been don
Comment from Hotel Management
Jan 23, 2017 by Derek, Hotel Management
Hello, thank you kindly for your business and feedback. We are in the planning phases of a renovation right now which includes all of our guest rooms and suites. In the meantime, we are making various other improvements around the common areas of the property. We are glad to hear you enjoyed interacting with our friendly staff and hope to see you again soon.