Meeting facility

Reviews of Embassy Suites by Hilton West Palm Beach Central

3.5 out of 5
Embassy Suites by Hilton West Palm Beach Central
1601 Belvedere Road, West Palm Beach, FL

Reviews

8.4

Very Good

Rating 10 - Excellent. 548 out of 1000 reviews" "
Rating 8 - Good. 241 out of 1000 reviews" "
Rating 6 - Okay. 99 out of 1000 reviews" "
Rating 4 - Poor. 61 out of 1000 reviews" "
Rating 2 - Terrible. 51 out of 1000 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Warren

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I have travelled all over the world, and never had to request housekeeping to clean the room, replace towels and turn the bed on a daily basis. In this hotel they missed two days in a row & I had to request them to come in a third day. The sports center had no towels, and the garbage pail was overflowing. The front desk was short staffed at times.
Stayed 6 nights in Mar 2024
Response from Customer Service on Apr 8, 2024
Warren, we appreciate your feedback and are truly sorry for the inconveniences you faced during your stay, especially concerning the cleanliness timely response and availability of amenities. Additionally, we understand that the presence of our front desk team members was not up to expectations. We'll certainly look into these matters, as it’s key for us to deliver flawless experiences. Thank you once again as your input is valuable to improving our service dynamics.

10/10 Excellent

George

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay so far Is great love the free drinks, and nice staff.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 5, 2024
George, it's wonderful to hear that your experience at Embassy Suites by Hilton West Palm Beach Central has been noteworthy. We're delighted you appreciated the complimentary beverages and our friendly team members. We eagerly look forward to welcoming you back in the future!

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 6, 2024
Amanda, thank you so much for your 5-star review. We are thrilled to know you enjoyed your stay at the Embassy Suites by Hilton West Palm Beach Central. It's great to see that we were able to meet your expectations and deliver a positive experience. We can't wait to welcome you back in the future!

10/10 Excellent

Ismail, Boston

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 31, 2024
Ismail, it's wonderful to hear that you enjoyed your time at Embassy Suites by Hilton West Palm Beach Central. We thank you for choosing our hotel for your stay and we look forward to welcoming you back in the future.

8/10 Good

Cassandre

Traveled with partner
Liked: Cleanliness, staff & service, amenities
I love embassy suites thats my favorite hotel. On this stay only thing that was wrong was something with the AC and i was post op i couldn't take the heat so it was a bad experience
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 25, 2024
Cassandre, we appreciate this feedback regarding your time at the Embassy Suites by Hilton West Palm Beach Central. It pleases us to hear that our establishment is among your favorites. Regarding your discomfort due to an issue with the air conditioning, we express regret and assure you that we prioritize guest comfort. Don't hesitate to alert our team members in the future, so appropriate and effective actions may be taken promptly. We hope your next experience with us improves upon your last.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
The most comfortable bed I've experienced in a hotel. The staff was very helpful and friendly. The surrounding area did not appear as upscale as the hotel itself though.
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 26, 2024
Joseph, it's delightful to read about your exceptional experience at Embassy Suites by Hilton West Palm Beach Central. We're thrilled you found our beds highly comfortable and our team members accommodating and friendly. Your observation about the surrounding area has been noted and we're glad it didn't detract from your overall experience. We look forward to welcoming you back in the near future.

4/10 Poor

Howard

Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing good to say
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 21, 2024
Howard, we're truly sorry to hear that your experience did not meet your expectations. Your feedback is extremely valuable to us and will be used to improve our services. We hope to have another chance to serve you better in the future.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 14, 2024
Barbara, Embassy Suites by Hilton West Palm Beach Central is thrilled to see your high rating! Our team members are dedicated to your satisfaction, so your feedback truly means a lot to us. We're looking forward to your next visit. Safe travels until then!

10/10 Excellent

Jennifer

Everything
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 12, 2024
Jennifer, we're glad to know you had an exceptional stay at Embassy Suites by Hilton West Palm Beach Central. It's always our aim to provide an all-encompassing experience for our guests. We eagerly await your next visit.

4/10 Poor

Anja

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel is in desperate need of renovation. They have no food service during the day..the restaurant/bar does not open until 5:30. The rooms are very old and housekeeping never came to our room and we were in need of towels and washcloths. But I will say that the front desk staff is very friendly with excellent service!
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 4, 2024
Anja, thank you for taking the time to share your feedback. We're glad to hear you found our reception team welcoming and helpful. Regarding your concerns, we continuously strive to improve our offerings and services for our guests. We take note of your comments about room upkeep and dining availability. Please bear with us as we look into these matters, aiming to provide a better experience. Appreciate your patience and understanding.

8/10 Good

Agnes

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel close to airport, rental car return, close to a lot of restaurants/ attractions.
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 27, 2024
Agnes, it's lovely to hear that the location of Embassy Suites by Hilton West Palm Beach Central was convenient for you, offering proximity to numerous restaurants and attractions, alongside easy access to airport and rental car services. We're thrilled that our prime location helped enhance your stay. We appreciate your review and look forward to welcoming you back in the future.

10/10 Excellent

Kola

Stayed 4 nights in Feb 2024
Response from Customer Service on Mar 20, 2024
Kola, thank you for choosing Embassy Suites by Hilton West Palm Beach Central. We're thrilled to note your high rating and sincerely hope your stay with us was pleasant. We look forward to welcoming you back on your next visit to West Palm Beach. Safe travels!

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property but a little run down on the exterior
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 25, 2024
Linda, it's delightful to learn you found the Embassy Suites by Hilton West Palm Beach Central to be a nice property. We continuously strive to improve our guest experiences and your observations regarding the exterior will be taken into consideration. We warmly welcome you back on your next visit.

10/10 Excellent

Ilonka

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Viajamos en familia y La pasamos muy bien,es súper silencioso y te permite descansar. el personal muy amable y educado, y lo mejor de todo es que el desayuno es variado y tienen un chef que hace omelete
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 26, 2024
Ilonka, estamos encantados de saber que usted y su familia disfrutaron de su estadía en Embassy Suites by Hilton West Palm Beach Central. Nos complace saber que el ambiente sereno permitió el descanso y que usted encontró a los miembros de nuestro equipo atentos y corteses. Estamos encantados de que haya disfrutado de nuestro variado desayuno y especialmente de las tortillas preparadas por nuestro chef. Esperamos poder darle la bienvenida de vuelta pronto.

6/10 Okay

Ronald, Lakewood

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 20, 2024
Thank you for sharing, Ronald.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.

8/10 Good

Meghan

Traveled with family
Liked: Cleanliness, staff & service
Jessie at the Front desk - 5 stars! Great location - strange set up. Bar/restaurant hours extremely limited - you also can not order from the bar if eating at the restaurant - but, you can eat IN the bar off the restaurant menu. We had a lovely corner suite (beware of the blinding lights from the Gulf simulator!). For being next to the elevator and airport, room was quiet! A/C was broken - they fixed it. Tiny ants everywhere in room - front desk just said "sorry".
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 22, 2024
Meghan, it's wonderful to hear your positive feedback for Jessie and our location. We're so pleased you liked your quaint corner suite and appreciated the tranquil environment it offered despite its proximity to the elevator and airport. However, we're sorry to hear about your experience with certain amenities and the unexpected encounter with ants. Please rest assured that we have noted your feedback and will take the necessary measures to improve. We're glad that the A/C issue was promptly resolved and we hope this minor setback didn't greatly affect your overall experience. We look forward to serving you better on your next visit.

8/10 Good

Reza

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
It was ok. But considering price paid the property wasn’t as clean as hoped. The kitchenette sink didn’t work properly. The faucets were too tight. The room overall felt like it needed work and maintenance
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 22, 2024
Reza, thank you for sharing your feedback. We understand your expectations for cleanliness and we regret to hear that you encountered difficulties with the kitchenette utilities. Our team is keen to maintain every aspect of the room in top condition for each guest, and your feedback allows us to focus our attention where it's most needed. We strive to attain complete guest satisfaction and your feedback is instrumental in helping us improve. We hope to have another opportunity to better serve you in the future.

8/10 Good

John Sergeant

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 21, 2024
Thanks for the 4/5 rating, John!We're thrilled you enjoyed your time at Embassy Suites by Hilton West Palm Beach Central so much! We look forward to sharing an even better experience with you soon.

8/10 Good

Francisco

Traveled with family
Liked: Cleanliness, staff & service, amenities
Conveniently located. A bit short staffed.
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 20, 2024
Francisco, it's lovely to hear you appreciated the prime location of Embassy Suites by Hilton West Palm Beach Central. Regarding manpower, we're always refining the scheduling process to ensure guest needs are fully met. Your feedback helps us improve and we hope to welcome you back during your next visit to West Palm Beach.

10/10 Excellent

Roland, New York

Great customer service, wonderful experience and very helpful.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 19, 2024
Roland, it's fantastic to hear that you had a wonderful experience at Embassy Suites by Hilton West Palm Beach Central. We always strive to provide top-notch service and it's truly rewarding to know you found our team members very helpful. We hope to welcome you back for another fantastic stay in the future.

10/10 Excellent

Ivette

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 15, 2024
Thanks for the perfect rating, Ivette!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Embassy Suites by Hilton West Palm Beach Central.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Loved this hotel that we booked on the spur of the moment. It’s an Embassy but suite was roomy, room clean, buffet hot and cold breakfast included, evening happy hour included. Staff was helpful and prompt.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 15, 2024
Patricia, it's fantastic to hear your spontaneous visit to Embassy Suites by Hilton West Palm Beach Central was pleasing. We're thrilled that the spaciousness of our suites, cleanliness, comprehensive breakfast, and evening social hour were all part of your commendable experience. It's also heartening to know our team members were able to assist you promptly and effectively. We appreciate your kind words and look forward to delighting you once more on your future visits.

10/10 Excellent

FABIOLA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is conveniently located by the airport. It’s clean and the view from my room was beautiful. I also love breakfast and the welcome reception every afternoon.
Stayed 2 nights in Dec 2023
Response from Customer Service on Feb 13, 2024
Fabiola, it's wonderful to hear you enjoyed your stay at Embassy Suites by Hilton West Palm Beach Central. We're delighted the convenient location, cleanliness, beautiful views, and our welcome receptions met your expectations. Our breakfast certainly is something our guests often appreciate. We hope we'll see you again soon!

8/10 Good

Laura

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Our stay was fine until we decided to dine in their restaurant. We waited for over an hour and 30 minutes for two burgers. The other tables around us ended up leaving because they were there longer and never received their food. Bad communication between the staff. The manager seemed surprised that we still didn’t receive our order after waiting that long when he was the one who took our order. We ended up leaving because of the wait. All we received was an apology for the wait. Besides that, the stay at the hotel was fine. We just decided to dine outside of the restaurant after that.
Response from Customer Service on Feb 12, 2024
Laura, it's good to hear that your stay at the Embassy Suites by Hilton West Palm Beach Central generally met your expectations. We regret the oversight during your dining experience at our restaurant though and appreciate your graceful patience. Our team members' coordination is something we usually pride ourselves on, and we're sorry if that wasn't demonstrated during your visit. Your feedback is invaluable and we'll certainly be addressing the points you raised to prevent future delays. We look forward to the opportunity to welcome you back and provide an improved holistic experience.

10/10 Excellent

Evelith

Liked: Cleanliness, staff & service, property conditions & facilities
Great rooms
Stayed 1 night in Dec 2023
Response from Customer Service on Feb 11, 2024
Evelith, we're thrilled to hear you enjoyed your stay at Embassy Suites by Hilton West Palm Beach Central, particularly the spaciousness of our accommodations. We can't wait to welcome you back during your next visit. Thank you for choosing us and sharing this wonderful feedback!

10/10 Excellent

GEORGIA, LAWTON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent
Stayed 2 nights in Jan 2024
Response from Customer Service on Feb 3, 2024
Thanks for the fantastic review, Georgia!It's excellent you had such an amazing stay at Embassy Suites by Hilton West Palm Beach Central! We're delighted our team made you feel so welcome and valued during your time in our hotel. We endeavor to go above and beyond to ensure our guests have a memorable experience. That's what we like to see!We can't wait until your next visit so we can share another fantastic experience with you soon!

8/10 Good

Sherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is close to the airport. It is pretty close to downtown West Palm Beach. I liked the daily breakfast especially the freshly made omelet every morning. I was able able to get two complimentary drinks from the bar, every evening.
Stayed 5 nights in Jan 2024
Response from Customer Service on Jan 30, 2024
Sherine, it sounds like Embassy Suites by Hilton West Palm Beach Central's convenient location and daily breakfast especially the omelette station were highlights of your stay. We're also glad to hear that you appreciated the complimentary evening beverages. We look forward to welcoming you back soon for another comfortable stay.

8/10 Good

julie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms very quiet and spacious Wish they had more hours for bar and restaurant Need more coffee in room
Stayed 3 nights in Jan 2024
Response from Customer Service on Jan 28, 2024
Julie, it's fantastic that you appreciated the calm and roomy nature of Embassy Suites by Hilton West Palm Beach Central. We acknowledge your input concerning extending the bar and restaurant hours as well as the provision of additional in-room coffee. Assuredly, your feedback will prove beneficial as we continually strive to enhance our guest experience. We would be thrilled to welcome you back in the future.

10/10 Excellent

Lori

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful lobby, comfortable beds, free drink and apps for happy hour and very convenient to get to the airport for an early flight.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 27, 2024
Lori, we're thrilled to learn that you had a superb experience at Embassy Suites by Hilton West Palm Beach Central. It's fantastic that you found our lobby enticing, our beds comforting, and our complimentary refreshments to your liking. We're glad that our location made your travels easier. We hope to welcome you back for another exceptional stay soon.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 22, 2024
Thanks, Luis! It's outstanding your time at Embassy Suites by Hilton West Palm Beach Central was fantastic. We can't wait until your next visit!

10/10 Excellent

tom

Stayed 1 night in Jan 2024
Response from Customer Service on Jan 20, 2024
Thanks for the perfect rating, Tom!We're pleased to hear that you have fully enjoyed your stay at Embassy Suites by Hilton West Palm Beach Central, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

8/10 Good

COLLIN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet, need more dining options/times.
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 17, 2024
Collin, it's great to hear that you appreciated the tranquility at Embassy Suites by Hilton West Palm Beach Central. Thank you for your suggestion about expanding our dining hours and options. We value feedback like yours as it helps us identify where improvements are needed. It would be our pleasure to welcome you back in the future.

10/10 Excellent

Joseph

Stayed 6 nights in Dec 2023
Response from Customer Service on Jan 17, 2024
Joseph, thank you for choosing Embassy Suites by Hilton West Palm Beach Central for your stay. It's wonderful to know you had a 5-star experience with us. We can't wait to welcome you back in the near future!

10/10 Excellent

Christine, Pepperell

Stayed 1 night in Jan 2024
Response from Customer Service on Feb 5, 2024
Thank you for this excellent rating, Christine!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Embassy Suites by Hilton West Palm Beach Central! We'd love to host you again someday for yet another unforgettable visit.

4/10 Poor

Kourtney

Stayed 4 nights in Jan 2024
Response from Customer Service on Jan 17, 2024
Kourtney, it's disappointing to hear that your recent stay wasn't completely satisfying. We value every feedback and would appreciate you sharing specifics on how we can improve our services for a better experience in the future.

8/10 Good

Patricia A

Stayed 1 night in Jan 2024
Response from Customer Service on Jan 16, 2024
Patricia, it's delightful to learn that you had a satisfying experience at Embassy Suites by Hilton West Palm Beach Central. We appreciate your rating and hope to serve you again soon. Your continued patronage is cherished.

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
The hotel was very accommadating to our needs. We were a party of 6, they had a room that fit our group. They allowed us to check in early when we arrived back from our trip. They gave us 2 free drinks for each adult in our party. The room was clean and neat. And they shuttled us at 4 am back to the airport.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 14, 2024
Jennifer, it's wonderful to hear that you and your group found The Embassy Suites by Hilton West Palm Beach Central to be accommodating. We're delighted that you appreciated our early check-in service and our courtesy drinks. Your mention of our clean and neat rooms and convenient shuttle service is also greatly appreciated. We hope to welcome your party back in the future.

8/10 Good

Stanislau

Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Stanislau, we're glad to see you had a positive experience at Embassy Suites by Hilton West Palm Beach Central. We appreciate your feedback and look forward to welcoming you again in the future.

6/10 Okay

Rebecca

Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Rebecca, it seems you had a neutral experience at the hotel. We're committed to improving guest experiences and your feedback is vital in this endeavor. Please consider giving us another chance in the future to better serve you. Thank you and safe travels.

10/10 Excellent

Emily

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Thank you for sharing your perfect rating with us, Emily!It's wonderful to see how much you appreciated your time at Embassy Suites by Hilton West Palm Beach Central! We want everyone to feel right at home at Embassy Suites by Hilton West Palm Beach Central. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was professional
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 13, 2024
Kevin, we're delighted to hear you found our team members at Embassy Suites by Hilton West Palm Beach Central to be professional. We aim to exceed expectations and glad we hit the mark for you. We hope you'll visit us again in the future.

8/10 Good

Micheline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s far from the beach. The good and closest one is 20 min away driving.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Micheline, we appreciate your feedback. While Embassy Suites by Hilton West Palm Beach Central is not located directly on the beach, we're thrilled to be conveniently situated within a short drive to several beautiful beaches. We hope you enjoyed your stay and look forward to welcoming you back in the near future.

6/10 Okay

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
OK, a bit far from city center.
Response from Customer Service on Jan 13, 2024
Gerald, thank you for your feedback. We understand location is key for an enjoyable stay and we're sorry if our place was not as close to the city center as you would have liked. We aim to satisfy every guest and your comments help us improve. Your input is appreciated.

8/10 Good

vivian

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The sink in the bathroom had a clogged
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Vivian, it's unfortunate to hear about your experience with the bathroom sink. We assure you that it isn't a regular occurrence and our maintenance team is consistently attentive to such matters. We appreciate you staying at Embassy Suites by Hilton West Palm Beach Central, and we hope you had an overall enjoyable stay apart from this inconvenience. We're looking forward to welcoming you back in the future.

10/10 Excellent

Monica

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel
I have stayed at many hotels. This hotel is by far the best hotel I have ever stayed in. I never heard a sound all night. Not one time did we hear a door close or voices in the hallway. The breakfast was excellent with a chef to make whatever type of omelette you desire. The shower head was great. The bed was so comfortable. We had absolutely no complaints.
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 8, 2024
Monica, it's gratifying to hear that your stay at Embassy Suites by Hilton West Palm Beach Central stood out from many others. We're pleased that you found tranquility during your stay, enjoyed the custom breakfast options prepared by our chef, and appreciated the comfort of our accommodations. We're looking forward to welcoming you back for another memorable experience.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was excellent. I got in really early was hoping for an early checking as a courtesy so I can head out to a business lunch but the front desk lady told me she can’t, so I went it the public ladies room to change for my lunch meeting and when I came back to the front desk and asked for her to hold my bags another lady offer to check if there was an available room; so I was able to check in; go up leave my bags prepare better then head out to the lunch meet. She was a “god sent” and I am truly grateful. Breakfast was appetizing and delicious, made to order omelette, fresh coffee, fruits very nice. It was cold so I didn’t try the pool but the outdoor area was nice. I would definitely stay there again. Bed was very very comfy.
Response from Customer Service on Jan 13, 2024
Elizabeth, thank you for the fantastic review. We're thrilled that you had such a great experience at the Embassy Suites by Hilton West Palm Beach Central. It's truly heartwarming to know one of our team members was able to accommodate you with your luggage and check in to prepare for your business lunch. We're also glad you savored our appetizing breakfast offerings and found the bed to be extremely comfortable. Our outdoor area is indeed a great spot for relaxation and we're looking forward to welcoming you back for another top-notch stay.

10/10 Excellent

Gregory

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly updated. Rooms were clean and spacious. A/c wasn’t working at first, but someone came up within five minutes and had it fixed within 10 minutes. Staff was friendly and helpful. Breakfast bar with omelette station was perfect.
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Gregory, it's delightful to hear that you appreciated the recent updates and spacious nature of your room at Embassy Suites by Hilton West Palm Beach Central. Our team members work diligently to ensure a quick and efficient solution to any maintenance issues that may arise, it's pleasing to know your A/C was fixed promptly. We're glad you enjoyed our breakfast offering including the omelette station. We look forward to hosting you again.

10/10 Excellent

George, Orlando

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay.
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
George, it's wonderful to hear you enjoyed your stay at Embassy Suites by Hilton West Palm Beach Central. We're delighted that your experience met your expectations and we look forward to the opportunity to host you again in the future.

10/10 Excellent

Farley

Stayed 4 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Farley, thank you for your high rating of Embassy Suites by Hilton West Palm Beach Central! The team is encouraged by your feedback and hopes to see you again soon. We're committed to maintaining the high standards that made your stay immaculate.

8/10 Good

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 3, 2024
Paul, it's great to see your positive rating for the Embassy Suites by Hilton West Palm Beach Central. We appreciate you taking the time to score your stay. We hope to have the pleasure of welcoming you back in the future.