The staff was rude when I checked in and even after that. Things fell apart i.e. the cabinet under the kitchen sink. There was a hole in the wall where the door handle hit the wall. The bathtub and tile had mold and mildew. Gross!!
Comment from Hotel Management
Jun 25, 2016 by Manager, Hotel Management
I received a copy of your review, and wanted to take a moment to personally respond. The service issues and room conditions you described are unacceptable, and I sincerely apologize for your experience. In response to your feedback, I will make sure we are implementing deep cleaning and preventative maintenance procedures. Additionally, I will work with our staff to ensure we are providing each guest with professional customer service. Our team is committed to satisfying our guests, so we are very thankful for your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.