Dirty sheets, noisy at night
Posted Sep 10, 2016 on Orbitz
We checked in during the middle of the night after a long trip and were ready to just fall asleep. We were pretty disappointed to pull the blankets back on both beds and find that the sheets underneath were wrinkled (possibly slept in) and had spots/ stains. So we went all the way back to the desk and asked for 2 clean sheets. Back in our room, we realized one of the "new" sheets also had a spot, but we were too tired by then to care, and went to bed. This was around 2:00 am.
Imagine our irritation and exhaustion when around 4:30 am, a semi truck stopped directly beneath our room window to deliver supplies to the hotel. This refrigerated truck very loudly idled outside our window for over 1 & a half hours, with the driver sliding the metal ramp in & out very loudly several times, dropping boxes onto the pavement from the truck very loudly, and waking our toddler up twice in 1 hr.
Woke up exhausted the next morning & got into the shower- realized it wasn't draining (in addition to the sticky film on the bottom of the tub), went to pull the plug up to drain it, and it broke off in my hand and the drain still didn't open. So I had to shower standing in calf-deep, murky water with someone else's soap residue in it. Disgusting. Carpets in our room and the elevator could have also used vacuuming.
I love Hilton Garden Inns- they are consistently clean and nice- this is the first and only one I've ever had a complaint about. Should have asked for a refund.
Comment from Hotel Management
Nov 14, 2016 by Michelle, Hotel Management
Dear Valued Guest,
Thank you for taking the time to review the hotel. I am certainly astonished and embarrassed by your comments. As you can see from many other reviews, we are a consistently highly regarded hotel. I am very sorry that you did not experience such a stay and definitely wished you would have spoken to me or one of my other managers. We do hope you will give us another chance to show you HGI hospitality.