Ratings based on 674 Verified Reviews

4.4 out of 5
92% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Couples
by A verified traveler from Indianapolis

Top Choice near West Palm Beach

Posted Jan 31, 2017
Pros: Rooms are comfortable and the restaurant has a menu with a variety of choices so there's something for everyone. The staff are friendly and accomodati
Cons: Only issue we had was one afternoon when we returned to our room at 5:30pm it was just being cleaned so we had to wait for a few minutes.
Location: West Palm Beach Food Tours, Diva Duck Tours and Ragtops Classic Cars are among the nearby attractions we enjoy.
This hotel is our pick on our annual visit to West palm Beach. Close to the airport and very convenient to downtown.
Comment from Hotel Management
Jan 31, 2017 by General Manager, Hotel Management
Beth, Thank you for taking the time to share your experience with us! We are glad to hear the positive feedback regarding your five star trip to Hilton Garden Inn West Palm Beach. We look forward to welcoming you back again on your next trip.
5 out of 5
Recommended
for Everyone
by A verified traveler

Flight canceled

Posted Jan 9, 2017
Pros: Staff
Cons: Nothing
Location: Close to airport
Called hotel @ 6am Flight canceled due to snow in Atlanta, My son had already check out of his other hotel and we needed another hotel close to the airport that provided a suttle to the Airport.The front staff made my son reservations and got him a room ready by 1030. Great staff😋
Comment from Hotel Management
Jan 10, 2017 by General Manager, Hotel Management
Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We welcome you back to visit us again!
5 out of 5
Recommended
for Everyone
by A verified traveler from Tennessee

Loud party till 11PM but they made up for it!

Posted Dec 21, 2016 on Orbitz
Pros: Kid friendly, on site laundry a must for a family of four after being on vacation for eleven days, friendly staff, on site restaurant
Cons: Softer towels
Location: City Walk Mall five minutes away and the beach is about a nine mile drive away
They were having their Christmas party the night we stayed there. My six year old enjoyed dancing in the window waving to the adults down below on the restaurant patio. The kindly waved back.The loud music was more than made up for with a free late check out. We asked for a early check-in and were granted that as well plus a room upgrade. I believe it was because the restaurant and bar were going to be closed that night because of the their company party. They were nice enough to let us know at check-in so we made other dinner plans and ended up eating dinner at City Walk mall which is just down the road. The breakfast at the on site restaurant was beyond our expectations.Cook to order eggs and waffles and self serve fruits,bagels, cereal you name it. Over all the staff was great and I couldn't have been happier with our stay. Kuddos to the nice young man that let this frazzled Mom check-in early.We'll be sure to stay there again next cruise.
5 out of 5
by tim

Posted Dec 21, 2016 on Hotels
Business trip
Comment from Hotel Management
Dec 29, 2016 by General Manager, Hotel Management
Tim, Thank you for your feedback regarding your recent stay at Hilton Garden Inn West Palm Beach Airport. I thank you for this great review and am glad to read of your wonderful experience. Please come back and visit us soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 20, 2016
Uneventful. Responsive staff. Recommended for a stay depending on the room rates.
Comment from Hotel Management
Dec 22, 2016 by General Manager, Hotel Management
Thank you for taking the time to share your comments regarding your recent stay. We strive to maintain one of the most competitive pricing on our products and services in the area. Our goal is to always provide the best possible service our guests come to expect and deserve. We look forward to serving you again and providing you a five star experience.
5 out of 5
by A verified traveler

Posted Dec 16, 2016 on Hotels
Comment from Hotel Management
Dec 20, 2016 by General Manager, Hotel Management
We appreciate you taking the time to give us your feedback and we are delighted to read it was a great hotel experience for you. We enjoyed your visit and welcome you back whenever you are in the West Palm Beach area.
3 out of 5
by A verified traveler

Posted Dec 14, 2016 on Hotels
your comforters are barely considered a covering
Comment from Hotel Management
Dec 22, 2016 by General Manager, Hotel Management
Thank you for your recent stay and feedback. Could you please help me understand what you meant by your comments, is it not long enough or heavy enough? Our hotel uses the same duvet that is required by the Hilton brand that all other Hilton Garden Inn properties use. I look forward to your feedback. Thank you.
5 out of 5
by A verified traveler

Posted Dec 14, 2016 on Hotels
Comment from Hotel Management
Dec 20, 2016 by General Manager, Hotel Management
We appreciate you taking the time to give us your feedback and we are delighted to read it was a great hotel experience for you. We enjoyed your visit and welcome you back whenever you are in the West Palm Beach area.
5 out of 5
by A verified traveler

Great hotel !!

Posted Dec 12, 2016 on Hotels
Amazing , big and clean room !! I would stay there again definitely!! :)
Comment from Hotel Management
Dec 14, 2016 by General Manager, Hotel Management
Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We welcome you back to visit us again.
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Nice hotel! Very convenient to POI!

Posted Dec 12, 2016
Very convenient to POI for a weekend stay. Great service and amenities. Close to the airport..
Comment from Hotel Management
Dec 13, 2016 by General Manager, Hotel Management
Lee, Thank you for providing your feedback while visiting us. We appreciate your time and feedback. We strive for five star service and we would be honored if you would give us the opportunity to host you again so we can ensure your stay is exceptional.