Outdoor pool, pool umbrellas, sun loungers

Reviews of Hilton Garden Inn West Palm Beach Airport

3 out of 5
Hilton Garden Inn West Palm Beach Airport
1611 Worthington Road, West Palm Beach, FL

Reviews

8.8

Excellent

Rating 10 - Excellent. 610 out of 1003 reviews" "
Rating 8 - Good. 247 out of 1003 reviews" "
Rating 6 - Okay. 78 out of 1003 reviews" "
Rating 4 - Poor. 27 out of 1003 reviews" "
Rating 2 - Terrible. 41 out of 1003 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Deana

Traveled with family
Liked: Staff & service, property conditions & facilities
Having a shuttle take us near the Kravis Center was a wonderful bonus- beds were comfy-
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 13, 2024
Deana, it's lovely to hear that you appreciated the convenience of the shuttle service near the Kravis Center. We're also glad you found comfort in the Hilton Garden Inn West Palm Beach Airport's beds. Thank you for your feedback and we hope to welcome you back on your next visit.

2/10 Terrible

Ramonda

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 9, 2024
Ramonda, we noticed your rating and it troubles us that you didn't have the usual enjoyable experience many usually identify with us. We take every feedback seriously, providing an opportunity to better understand guest experiences. We would be grateful if you could take a bit more time to share the factors that led to this rating, giving us a chance to address and rectify these for you, as well as future guests. We hope that you will give us an opportunity to override your disappointment in the future.

10/10 Excellent

alicia

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 31, 2024
Alicia, it's wonderful to hear that you had an exceptional experience at the Hilton Garden Inn West Palm Beach Airport. We're looking forward to welcoming you back on your next visit. Thank you for taking the time to rate us.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a quick stay for convenience and to be close to airport. The front desk was attentive and accommodating as our flight came in late . In the morning the staff was extremely friendly and helpful when needing transportation. Dijon was extra helpful with my luggage and his personality and love for his job shows , i would absolutely recommend staying for anyone . Very convenient to airport!
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 19, 2024
Michael, thank you for sharing your experience at Hilton Garden Inn West Palm Beach Airport. We're thrilled to read that our team members were attentive and accommodating during your late arrival. It's heartening to know that Dijon's dedicated service made a positive impact on your stay. Your recommendation is the highest compliment, and we sincerely appreciate it. We look forward to welcoming you back in the future for another convenient stay close to the airport.

8/10 Good

Samantha

Traveled with group
Liked: Staff & service, property conditions & facilities
It fair for a three stars property.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 18, 2024
Samantha, thank you for your feedback. We're pleased to hear that your overall experience met your expectations for a property of our rating. We constantly strive to enhance our guest experiences and we look forward to serving your lodging needs in the future.

10/10 Excellent

India

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 18, 2024
India, we appreciate your positive feedback about your experience at Hilton Garden Inn West Palm Beach Airport. It's delightful to know you had a great stay - this is everything we strive for. We hope to have the pleasure of hosting you again soon!

10/10 Excellent

HAMIDREZA

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 17, 2024
Hamidreza, it's fantastic to hear you found the location of Hilton Garden Inn West Palm Beach Airport beneficial for your stay. We hope the convenience helped in enhancing your travel experience. Looking forward to welcoming you back soon.

10/10 Excellent

Lazaro, Katy

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent overall
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 16, 2024
Lazaro, thank you for your glowing feedback! It's fantastic to hear you had an excellent overall experience at Hilton Garden Inn West Palm Beach Airport. We hope to serve you again in the future.

10/10 Excellent

Antonio, Oakland Park

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 16, 2024
Thank you for the great rating, Antonio!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Hilton Garden Inn West Palm Beach Airport! We hope you plan on staying with us again soon!We're looking forward to your next visit!

10/10 Excellent

Donna, caldwell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GPS had a hard time finding this hotel
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 9, 2024
Donna, thank you for your feedback. We understand that some navigation systems can be challenging, and we're actively looking for ways to improve our visibility. We're thrilled you chose Hilton Garden Inn West Palm Beach Airport and look forward to welcoming you back on your next visit.

10/10 Excellent

Daniel, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Clean hotel & friendly staff
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 4, 2024
Daniel, thank you for taking the time to share your experience. It's wonderful to hear that you found the Hilton Garden Inn West Palm Beach Airport to be clean and our team members welcoming. We believe it's these little details that make all the difference. Looking forward to having you as our guest once again in the future.

10/10 Excellent

Ivis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 23, 2024
Ivis, it's wonderful to know that your stay at Hilton Garden Inn West Palm Beach Airport was enjoyable. We value your feedback greatly and invite you back for another exceptional experience on your next visit to West Palm Beach. Thank you for choosing our hotel, we look forward to your return.

10/10 Excellent

Nancy

Traveled with partner
Liked: Staff & service, property conditions & facilities
Stayed for two nights at end of trip as convenient to he airport, It was very nice and easy to get Uber to restaurants.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 19, 2024
Nancy, it's wonderful to hear you found your stay at Hilton Garden Inn West Palm Beach Airport to be enjoyable and practical. We appreciate your feedback about the convenience of getting an Uber to local restaurants. We hope to be your top choice when traveling in the area again. Safe travels!

10/10 Excellent

joseph

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 21, 2024
Joseph, thank you for your excellent rating of Hilton Garden Inn West Palm Beach Airport. It's always uplifting to know that our efforts to guarantee a memorable stay are appreciated. We cannot wait to host you again on your future travels.

10/10 Excellent

Dwight

Liked: Cleanliness, staff & service
Stayed 6 nights in Jan 2024
Response from Customer Service on Feb 10, 2024
Thanks for the amazing rating, Dwight!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Hilton Garden Inn West Palm Beach Airport!

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very clean, good place to stay. Everything was renewed, and the staff was very helpful all the time. What a pleasant stay.
Stayed 2 nights in Jan 2024
Response from Customer Service on Feb 2, 2024
Antonio, it's wonderful to know you enjoyed your stay at Hilton Garden Inn West Palm Beach Airport. We're glad you appreciated our spotless premises and recently refreshed facilities. Thank you for recognizing the support provided by our team members. We aim to make every stay a delightful experience. Looking forward to welcoming you back in the future.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to airport
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 26, 2024
John, we appreciate your feedback and are delighted to know that you found our location convenient for your travels. We're delighted we could provide you with a smooth journey at Hilton Garden Inn West Palm Beach Airport. We value your patronage and look forward to welcoming you back in the future. Safe travels!

4/10 Poor

Roger

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No
Stayed 4 nights in Dec 2023
Response from Customer Service on Jan 26, 2024
Roger, we are sorry to learn of your less than satisfactory experience. We’d welcome the opportunity to know more about your stay and how we could have made it better. We appreciate your feedback.

10/10 Excellent

John

Stayed 1 night in Jan 2024
Response from Customer Service on Jan 22, 2024
Thank you for the fantastic rating, John!We strive to make all of our guests feel welcome and relaxed during their time at Hilton Garden Inn West Palm Beach Airport! We can't wait to see you again soon.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Location of Hotel is the Only Excellent Aspect
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 20, 2024
Thank you for the feedback.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 18, 2024
Emily, it's wonderful to know that your stay at Hilton Garden Inn West Palm Beach Airport met your expectations. Your excellent rating is greatly appreciated by the entire team. We hope to have the pleasure of welcoming you back in the near future for another outstanding experience.

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Elizabeth, we're thrilled to hear that your stay at Hilton Garden Inn West Palm Beach Airport was a great one! We appreciate your feedback and look forward to hosting you again soon.

10/10 Excellent

Jade

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 8, 2024
Jade, thank you for choosing Hilton Garden Inn West Palm Beach Airport and for giving such a positive rating. It's always gratifying to see our guests leave with great experiences. We're looking forward to welcoming you back on your next visit.

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable with good services.
We found the location a little tricky to find by car but vey friendly a nd the extended parking was a big help.
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 8, 2024
Lee, it's heartening to hear that you found our team at Hilton Garden Inn West Palm Beach Airport to be very welcoming and helpful. We appreciate your note about the location and trust that next time, it will become more straightforward to reach. We look forward to welcoming you back and continuing to offer you our extended parking service.

8/10 Good

maria

Traveled with family
Great location. Very pretty.
Stayed 3 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Maria, it's wonderful to hear that you appreciated the Hilton Garden Inn West Palm Beach Airport's prime location and visually pleasing aesthetics. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Mark

Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 31, 2024
Mark, we're delighted that you had such a wonderful experience at Hilton Garden Inn West Palm Beach Airport. We deeply appreciate your five-star Expedia review. Our team looks forward to welcoming you back in the future!

10/10 Excellent

Julia, Providence

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After a horrible travel day, it’s was such a delight to stay at the Hilton Garden inn. So clean and cozy, relaxing rooms, excellent facilities. Great place to recharge before the next leg of our journey. Thank you so much for making our stay so pleasant.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 29, 2023
Julia, it's wonderful to know that Hilton Garden Inn West Palm Beach Airport served as a comfy retreat and provided an opportunity for you to recharge after what had been a challenging journey. Our team members are thrilled you found the rooms to be immaculate and inviting, and the facilities up to the mark. Thank you for your gracious comments, we eagerly await your next visit.

8/10 Good

Millicent

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a nice, clean hotel with very courteous staff. It is close to the airport so was convenient for what I needed for one night. A little hard to find at first since you have to pass a different hotel in the same complex to get to it and it is in the middle of a commercial business park but I wasn't using it for vacation.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 29, 2023
Millicent, it's delightful to hear that you appreciated the cleanliness and the convenient proximity of Hilton Garden Inn West Palm Beach Airport to the airport. Our team members strive to be courteous and provide superior service. We understand how initially, the location may be a little tricky to find, but we're so glad it didn't interfere with your stay. Next time you're in need of a stay near the airport, we would love to welcome you back. Safe travels!

10/10 Excellent

Perkins

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and enjoyable stay!!!
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 27, 2023
Perkins, thank you for sharing your positive experience. We're thrilled you found your stay at Hilton Garden Inn West Palm Beach Airport to be comfortable and enjoyable. Your wonderful feedback means a lot to us. We eagerly look forward to the opportunity to welcome you back for another great stay.

2/10 Terrible

LISA, Selah

Traveled with partner, Traveled with pets
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This Hilton needs a refresh. I was given a room with a non working phone, the room itself was a bit well used/tired. Also, Hilton's policy is to charge an additiinal $75 pet fee for travelling pets. I have stayed at BW and MRIOT along this journey, and the most I was charged for my dog was $20 at those properties. Otherwise this property was comfortable, and it does have a small bar/restaraunt with limited menu. No charge for parking
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 27, 2023
Lisa, it's regrettable to hear that your stay did not meet your expectations. If you encountered an issue with the in-room amenities and the overall condition, we sincerely apologize. We understand how significant a pet-friendly environment is and we try to keep the pet fee competitive while ensuring the comfort of all guests. Please note that our on-site restaurant offers a limited menu to provide a carefully curated selection for our guests. We appreciate that you found comfort at our property and enjoyed our complimentary parking feature. Feedback like yours is valuable and it helps us improve. We hope to have the opportunity to serve you better in the future.

10/10 Excellent

Kaitlin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly room is nice and comfortable
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 26, 2023
Kaitlin, thank you for sharing your experience. At Hilton Garden Inn West Palm Beach Airport, we take pride in offering rooms that provide comfort and our team members that exude friendliness. It's wonderful to hear that you enjoyed your stay. Looking forward to welcoming you back in the future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was helpful in adjusting to my schedule. Would stay again in the future.
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 26, 2023
Michael, it's delightful to know that our team members made your experience at Hilton Garden Inn West Palm Beach Airport comfortable and accommodating. We eagerly anticipate your future stays.

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Customer Service on Feb 7, 2024
Thank you for the 4-star rating, Lisa!We are delighted to see that you had a wonderful time at Hilton Garden Inn West Palm Beach Airport. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

8/10 Good

Sheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 20, 2023
Thanks for the amazing rating, Sheryl!We're thrilled you enjoyed your time at Hilton Garden Inn West Palm Beach Airport so much! We look forward to sharing an even better experience with you soon. Have a lovely day!

10/10 Excellent

Joseph, Ocala

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 20, 2023
Joseph, it's splendid to see your top rating for Hilton Garden Inn West Palm Beach Airport. Our team is incredibly pleased you enjoyed your stay with us. We're looking forward to having you again next time you're in the area.

10/10 Excellent

Jeanette

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 16, 2023
Jeanette, thank you for your high rating of Hilton Garden Inn West Palm Beach Airport. It's wonderful to hear that you had a great experience with us. We're looking forward to having you stay with us again in the near future. Safe travels until then!

10/10 Excellent

Rosanna

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Customer Service on Dec 16, 2023
Thanks for the perfect rating, Rosanna!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Hilton Garden Inn West Palm Beach Airport.Have a wonderful day!

8/10 Good

Gwen

Liked: Cleanliness, room comfort
The hotel room was very comfortable. The staff was kind but seemed very unsure what to do when the fire alarm went off. There was an issue with the fire panel, but staff did not give consistent answers about whether or not people needed to evacuate which was awkward and confusing. The pool was also quite run down with old furniture that was falling apart. Overall, this was okay but not what I expected.
Stayed 1 night in Nov 2023
Response from Customer Service on Dec 15, 2023
Gwen, we're glad to hear that you found Hilton Garden Inn West Palm Beach Airport's accommodations to provide a high level of comfort. However, it's disheartening to hear about your experience with the fire alarm incident and our team members. We strive for clear communication during such unforeseen circumstances and we apologize for falling short this instance. On the note of the pool area, it seems it didn't meet your expectations and for that, we apologize as well. We'll consider your feedback as we continuously work to improve the guest experience. Thanks for sharing your thoughts with us.

10/10 Excellent

Albert

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 13, 2023
Albert, it's truly a delight to know your stay at the Hilton Garden Inn West Palm Beach Airport was memorable and met your expectations. We look forward to welcoming you back for another excellent experience.

10/10 Excellent

travis

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 16, 2023
Travis, thank you for choosing Hilton Garden Inn West Palm Beach Airport and for taking the time to rate us. We're thrilled to see your stay was reflective of our strong commitment to excellent hospitality. We look forward to hosting you again on your next visit to the area.

8/10 Good

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great
Response from Customer Service on Feb 7, 2024
Carolyn, it's wonderful to read that you found Hilton Garden Inn West Palm Beach Airport's team members to be excellent. We strive to deliver the best service and it's rewarding to know that we met your expectations. We look forward to welcoming you back in the future!

8/10 Good

Mary

Stayed 1 night in Dec 2023
Response from Customer Service on Dec 24, 2023
Thank you for the 4-star rating, Mary!It's great your time at Hilton Garden Inn West Palm Beach Airport was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Customer Service on Dec 5, 2023
Deborah, thank you for choosing Hilton Garden Inn West Palm Beach Airport and leaving a rating. We're delighted that you had a positive experience. Your feedback is greatly appreciated, and we look forward to serving you again in the future.

10/10 Excellent

Daswaisha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great
Stayed 2 nights in Nov 2023
Response from Customer Service on Nov 28, 2023
Daswaisha, we're thrilled to hear that you enjoyed your stay at the Hilton Garden Inn West Palm Beach Airport. We appreciate the compliments about our property and do hope we have the chance to welcome you back in the future. Safe travels until then!

10/10 Excellent

Courtney, Wayne

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice quiet hotel
Stayed 3 nights in Nov 2023
Response from Customer Service on Nov 28, 2023
Courtney, it's wonderful to hear that you enjoyed the peaceful environment at Hilton Garden Inn West Palm Beach Airport. Our team is thrilled that your stay was enjoyable and we look forward to welcoming you back on your next visit!

8/10 Good

Hanadi

Business traveler
Overall not bad, I just think my room was not cleaned well enough.
Stayed 4 nights in Nov 2023
Response from Customer Service on Nov 24, 2023
Hanadi, thank you for your feedback. It's regrettable to hear that the cleanliness of your room did not meet your expectations. We hold ourselves to high standards and we aim to always provide immaculate rooms for our guests. Your comments serve as valuable information for our team at the Hilton Garden Inn West Palm Beach Airport, as we work to improve our service continuously. We hope to have the opportunity to welcome you back in the future, ensuring your room is impeccable.

10/10 Excellent

Eric

Liked: Staff & service, amenities, property conditions & facilities
Easy check in. Good room at decent price and easy access to the airport.
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 23, 2023
Eric, it's wonderful to know you found the check-in process at Hilton Garden Inn West Palm Beach Airport to be seamless. We appreciate your positive comments regarding our rooms and value, as well as our proximity to the airport. Please consider us for any future visits you might have in the area. Safe travels!

10/10 Excellent

Stewart

Stayed 1 night in Nov 2023
Response from Customer Service on Dec 11, 2023
Stewart, thank you for your favorable rating of Hilton Garden Inn West Palm Beach Airport. It's heartening to know that you had an excellent experience. We're looking forward to welcoming you back again in the near future.

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It only passes for one night, I am totally satisfied with the treatment and the accommodation, everything very clean and organized and a front desk with very good attention. I'll be back again
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 20, 2023
Luis, we're thrilled to hear about your satisfying stay at Hilton Garden Inn West Palm Beach Airport. We appreciate your recognition of our immaculate environment and the first-rate service provided by our front desk colleagues. We look forward to your return in the future!

8/10 Good

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was brand new and the staff was friendly.
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 14, 2023
Maria, we're thrilled to know that you appreciated the pristine condition of Hilton Garden Inn West Palm Beach Airport, and that our friendly team members were able to contribute to your positive experience. We hope to welcome you back soon!