Ratings based on 688 Verified Reviews

4.5 out of 5
92% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Families
by A verified traveler from New Jersey

easy access and close to airport

Posted May 17, 2017
Pros: Comfortable, clean, spacious, pool. Breakfast and supper available if you do not want to go out.
Cons: Be sure to include decaf coffee in the room. One morning I had to go downstairs to get it which meant I had to get dressed.
Location: Convenient to airport and 95. No restaurants or shopping within walking distance but it is easy to get on and off South Australian.
We went to visit our son who lives nearby. It was easy to get to and from where he lives. Hotel was very clean and comfortable. We were upgraded to king deluxe and really enjoyed having a sitting area. Staff was very friendly.
Comment from Hotel Management
May 18, 2017 by General Manager, Hotel Management
We appreciate you taking the time to give us your review and we are delighted to see it was a great hotel experience for you. We enjoyed your visit and welcome you back whenever you are in the West Palm Beach area.
5 out of 5
Recommended
for Everyone
by A verified traveler from Pennsylvania

Great Staff

Posted May 13, 2017
This hotel has a great staff. The dining waitress Avril at dinner and in the morning May were great. The front desk Laurie , Keith, and Nick were also very helpful. Has good food so you don't have to go out after a long day also a decent pool and a full bar for a beer. Rooms are big and clean.Close to the airport will decently stay there again next month again on business highly recommend Frank and Pat L
Comment from Hotel Management
May 16, 2017 by General Manager, Hotel Management
Frank and Pat, Thank you for taking time to share such wonderful feedback from your recent stay. Service is the core of everything we do here and I thank you for taking the time to thank Laurie, Keith, and Nick for the level of service she provided you. I'm so glad to read you enjoyed your stay and welcome you back soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to airport

Posted Mar 28, 2017
Hotel is fine. Went during spring break and price seemed very high since it looked out over a parking lot. However other hotels also doubled their fees and view aside, clean and good friendly staff. I would stay again
Comment from Hotel Management
Mar 28, 2017 by General Manager, Hotel Management
I am so glad to read that you enjoyed your stay at our property. We understand there are many options, and are thankful you chose our hotel. We strive to be the best quality hotel at a reasonable price that our customers love. We hope to have the opportunity to welcome you again and make your future stays five stars.
5 out of 5
by A verified traveler

Posted Feb 17, 2017 on Hotels
The hotel was nice but its sister hotel can make finding it a bit difficult with them being so close.
Comment from Hotel Management
Feb 20, 2017 by General Manager, Hotel Management
Thank you for your feedback regarding your recent stay at Hilton Garden Inn West Palm Beach Airport. It was a pleasure to have you as our guest and look forward to your return.
5 out of 5
by Mitsugu

Posted Feb 16, 2017 on Hotels
Comment from Hotel Management
Feb 20, 2017 by General Manager, Hotel Management
We appreciate you taking the time to give us your review of your most recent visit. We enjoyed your visit and welcome you back whenever you are in the West Palm Beach area.
5 out of 5
Recommended
for Couples
by A verified traveler from Indianapolis

Top Choice near West Palm Beach

Posted Jan 31, 2017
Pros: Rooms are comfortable and the restaurant has a menu with a variety of choices so there's something for everyone. The staff are friendly and accomodati
Cons: Only issue we had was one afternoon when we returned to our room at 5:30pm it was just being cleaned so we had to wait for a few minutes.
Location: West Palm Beach Food Tours, Diva Duck Tours and Ragtops Classic Cars are among the nearby attractions we enjoy.
This hotel is our pick on our annual visit to West palm Beach. Close to the airport and very convenient to downtown.
Comment from Hotel Management
Jan 31, 2017 by General Manager, Hotel Management
Beth, Thank you for taking the time to share your experience with us! We are glad to hear the positive feedback regarding your five star trip to Hilton Garden Inn West Palm Beach. We look forward to welcoming you back again on your next trip.
4 out of 5
by robert

Posted Jan 18, 2017 on Hotels
The refrigerator was so noisy - I couldn't sleep. I went ahead and unplugged it because it had already frozen all my food. Room 409- You might want to check on it.
Comment from Hotel Management
Jan 25, 2017 by General Manager, Hotel Management
Thank you for taking the time to share your comments regarding your recent stay. Please accept our sincere apology we did not meet your expectations during your stay. I have shared your review with my colleagues, so that we can address opportunities. We look forward to having the opportunity to serve you again and give you a five star experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from West Palm Beach, FL

Posted Jan 15, 2017 on Orbitz
The thermostat did not function so well. Hard to regulate the temperature in the room.
5 out of 5
Recommended
for Everyone
by A verified traveler from West Berlin NJ

Got an Upgrade

Posted Jan 11, 2017 on CheapTickets
The hotel was convenient for us in West Palm Beach as we needed access to not just WPB, but to Wellington as well. The area by the airport was quiet and well lit by the hotel. We would certainly stay there again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Flight canceled

Posted Jan 9, 2017
Pros: Staff
Cons: Nothing
Location: Close to airport
Called hotel @ 6am Flight canceled due to snow in Atlanta, My son had already check out of his other hotel and we needed another hotel close to the airport that provided a suttle to the Airport.The front staff made my son reservations and got him a room ready by 1030. Great staff😋
Comment from Hotel Management
Jan 10, 2017 by General Manager, Hotel Management
Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We welcome you back to visit us again!