Front of property - evening/night

Reviews of Hyatt Place Delray Beach

3.5 out of 5
Hyatt Place Delray Beach
104 Ne 2nd Ave, Delray Beach, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 571 out of 1001 reviews" "
Rating 8 - Good. 249 out of 1001 reviews" "
Rating 6 - Okay. 98 out of 1001 reviews" "
Rating 4 - Poor. 50 out of 1001 reviews" "
Rating 2 - Terrible. 33 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

alison

Liked: Cleanliness, staff & service, property conditions & facilities
Had a perfect night here thank you
Stayed 1 night in Apr 2024
Response from Taylor W. on Apr 16, 2024
Hi Alison! Thank you for the great review! We are so glad to hear you enjoyed your night with us, and we hope to welcome you back soon.

6/10 Okay

Erin

Traveled with partner
Disliked: Property conditions & facilities
great location
Stayed 6 nights in Apr 2024
Response from Taylor W. on Apr 16, 2024
Hi Erin! I'm glad to hear you enjoyed our great location. We hope to welcome you back after our renovation for a 5 star experience!

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Kristina

Disliked: Amenities, property conditions & facilities
Overall it was fine but property def needs renovations.
Stayed 4 nights in Apr 2024
Response from Taylor W. on Apr 15, 2024
Hi Kristina! Thank you for taking the time to leave us a review. We are glad to hear your stay went well, and we look forward to welcoming you back for a 5 star experience after our renovation!

10/10 Excellent

edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Taylor W. on Apr 16, 2024
Hi Edward! Thanks for the 5 star review! We hope to have you back again soon for another great experience.

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location, nice lobby and rooms
Stayed 1 night in Apr 2024
Response from Taylor W. on Apr 15, 2024
Hi Brian! We are so glad to hear you enjoyed our property. Thanks for the 5 star review, and we hope to have you back soon!

10/10 Excellent

Emily

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay!
Stayed 5 nights in Apr 2024
Response from Taylor W. on Apr 15, 2024
Hi Emily! We are so glad to hear you enjoyed your stay. Thanks for the great review, and we hope to have you back soon!

8/10 Good

Melissa

Liked: Amenities
We had a lovely stay, and the staff was very friendly, however it appeared that the hotel was short-staffed. Any requests we made did not happen and the room redo was not complete any of the days
Stayed 4 nights in Apr 2024
Response from Taylor W. on Apr 10, 2024
Hi Melissa, thank you for the great review! We are so glad to hear you enjoyed your stay with us. Thank you for the feedback in regards to the issues you experienced with our service. We will take this into consideration as we continually work to improve. We hope to welcome you back soon!

6/10 Okay

Elizabeth

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities
Hotel needs a major renovation which is planned for May 2024. For the price I expected nicer rooms, cleaner common areas and a better breakfast. Breakfast was limited especially with a gluten allergy.
Stayed 3 nights in Apr 2024
Response from Ally on Apr 9, 2024
Hi Elizabeth, Thank you for your feedback! We sincerely appreciate all reviews as we continually work to improve our guest experience. I am very sorry to hear that your stay was less than exceptional. Please feel free to contact our management should you like to discuss further.

10/10 Excellent

Elfia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrific
Stayed 4 nights in Apr 2024
Response from Ally on Apr 5, 2024
Thanks for the 5 star review, Elfia! We hope to welcome you back soon!

10/10 Excellent

Allison

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean friendly staff. Cute little pool and hot tub.
Stayed 4 nights in Mar 2024
Response from Ally on Apr 4, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. We look forward to being of service to you in the near future!

2/10 Terrible

Adrienne

Disliked: Staff & service
Response from Ally on Apr 4, 2024
Hi Adrienne, Thank you for your feedback! We sincerely appreciate all reviews as we continually work to improve our guest experience. I am very sorry to hear that your stay was less than exceptional. Please feel free to contact our management should you like to discuss further.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Taylor W. on Apr 2, 2024
Thanks for the 5 star review, Andrew! We hope to welcome you back soon!

6/10 Okay

Evelyn, Redwood City

Business traveler
Disliked: Property conditions & facilities
It’s an old property. Nothing excited about it. The staff is nice, but lacks a level of professionalism. Excellent location.
Stayed 2 nights in Mar 2024
Response from Taylor W. on Apr 1, 2024
Hello Evelyn, Thank you for taking the time to leave us a review! We sincerely appreciate all feedback as we continually work to improve. Thank you for the feedback on our front desk team; we will certainly use this as a training opportunity. We hope to welcome you back this fall for an exceptional stay after our renovation!

4/10 Poor

Suzee

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Hotel needs help. Stained carpets , unfriendly check in , tv was connected to a something that converts cable to broadcast and audio was incoherent , price vs amenities pretty unbalanced with an overwhelming perfume scent piped into ventilation hiding idk what ?! Hyatt usually is better than this. Surrounding area was great !
Stayed 2 nights in Mar 2024
Response from Taylor W. on Mar 26, 2024
Hi Suzee, Thank you for your feedback! We sincerely appreciate all reviews as we continually work to improve our guest experience. I am very sorry to hear about the issues you experienced with your television. We will inform our engineering team so they can resolve this issue immediately. We are also looking forward to our upcoming renovation in May which will address your other concerns. We hope to welcome you back this fall to see our fully renovated hotel!

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Great staff, breakfast!
Stayed 7 nights in Mar 2024
Response from Ally on Mar 21, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. We look forward to being of service to you in the near future!

8/10 Good

Russell

Stayed 3 nights in Mar 2024
Response from Ally on Apr 8, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Chris

Stayed 3 nights in Mar 2024
Response from Ally on Mar 18, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. We look forward to being of service to you in the near future.

8/10 Good

Kenneth

Liked: Cleanliness, staff & service
Nice location, a little spartan in terms of amenities in room, very friendly staff.
Stayed 5 nights in Mar 2024
Response from Ally on Mar 15, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. We look forward to being of service to you in the near future.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and nice amenities
Stayed 2 nights in Mar 2024
Response from Ally on Mar 15, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. We look forward to being of service to you in the near future.

10/10 Excellent

Randi

Stayed 2 nights in Mar 2024
Response from Taylor W. on Mar 30, 2024
Thanks for the great review, Randi! We hope to welcome you back soon!

10/10 Excellent

Robert, Plantation

Liked: Cleanliness, staff & service, property conditions & facilities
Greet location with friendly staff.
Stayed 2 nights in Mar 2024
Response from Ally on Mar 9, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. We look forward to being of service to you in the near future.

10/10 Excellent

Marion, Chalfont

Liked: Cleanliness, staff & service, property conditions & facilities
It is close to Atlantic Ave. every dining experience. Happy hour is great.
Stayed 4 nights in Feb 2024
Response from Ally on Mar 7, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. We are very happy to hear you enjoyed our hotel and happy hour! We look forward to being of service to you in the near future!

6/10 Okay

Joseph

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very messy. Dated.
Stayed 4 nights in Feb 2024
Response from Ally on Feb 28, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. We will be undergoing a complete hotel renovation beginning this May and and hope to see you during your next visit to Delray Beach!

6/10 Okay

jeffrey

Traveled with partner
Liked: Amenities
Great location. Lobby has strong perfume smell that is too strong.
Stayed 4 nights in Feb 2024
Response from Ally on Feb 26, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. We look forward to being of service to you in the near future!

10/10 Excellent

Maria

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to the downtown, restaurants and shopping
Stayed 3 nights in Feb 2024
Response from Ally on Feb 26, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. We look forward to being of service to you in the near future.

4/10 Poor

Royce

Disliked: Cleanliness, staff & service
Room service would never take out garbage out of my room. Sometimes even taking it out of basket amd leaving it on the bathroom counter. Breakfast was poor.
Stayed 4 nights in Feb 2024
Response from Ally on Feb 23, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If we can provide any assistance, please contact the directly.

8/10 Good

Mary Ann

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Ally on Feb 23, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. We look forward to being of service to you in the near future!

6/10 Okay

Tammy

Liked: Staff & service
The hotel room was clean. The rest of the hotel was average.
Stayed 2 nights in Feb 2024
Response from Nichole Mercado on Feb 14, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. I would like to inform you of our full renovation coming up in May 2024! Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best regards, Nichole Mercado

10/10 Excellent

Andrea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Feb 2024
Response from Ally on Feb 13, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. We look forward to being of service to you in the near future!

6/10 Okay

Wendy

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Nichole Mercado on Feb 14, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best regards, Nichole Mercado

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities
Excellent property and close to everything.
Stayed 2 nights in Jan 2024
Response from Nichole mercado on Jan 23, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Nichole Mercado

10/10 Excellent

Jenna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Nichole mercado on Jan 23, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Nichole Mercado

10/10 Excellent

Nicholas

Stayed 1 night in Jan 2024
Response from Nichole mercado on Jan 23, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Nichole Mercado

10/10 Excellent

Yvonne

Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from Nichole mercado on Jan 23, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Nichole Mercado

10/10 Excellent

Sussn

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Dec 2023
Response from Nichole mercado on Jan 23, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Nichole Mercado

10/10 Excellent

Margo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Nichole Mercado on Jan 19, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.Best regards,Nichole Mercado

10/10 Excellent

Fernando, Coral Gables

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and peaceful area. The staff was friendly
Stayed 1 night in Jan 2024
Response from Nichole Mercado on Jan 19, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.Best regards,Nichole Mercado

10/10 Excellent

Peter

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Nichole Mercado on Jan 19, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.Best regards,Nichole Mercado

10/10 Excellent

Judy, Stuart

Stayed 1 night in Jan 2024
Response from Nichole mercado on Jan 15, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Nichole Mercado

10/10 Excellent

Lynn, Saratoga Springs

Stayed 1 night in Jan 2024
Response from Nichole mercado on Feb 6, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Nichole Mercado

8/10 Good

Lynn, Saratoga Springs

Stayed 1 night in Jan 2024
Response from Nichole mercado on Feb 6, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Nichole Mercado

8/10 Good

jill

Stayed 1 night in Jan 2024
Response from Nichole mercado on Feb 6, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Nichole Mercado

6/10 Okay

Ashley

Stayed 4 nights in Jan 2024
Response from Nichole mercado on Jan 11, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Nichole Mercado

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Nichole mercado on Jan 11, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Nichole Mercado

10/10 Excellent

rebecca

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Nichole mercado on Jan 11, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Nichole Mercado

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything
Stayed 1 night in Dec 2023
Response from Nichole mercado on Jan 4, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Nichole Mercado

8/10 Good

michael

Liked: Cleanliness, property conditions & facilities, room comfort
No Breakfast after 9
I love staying here it’s a great location and always clean. Other than this trip we didnt get to have the complementary breakfast. Because they only put it out till 9 am. And let’s just say when we got there at 910. There was nothing to eat. Not even a crumb
Stayed 1 night in Dec 2023
Response from Nichole mercado on Dec 28, 2023
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best regards, Nichole Mercado

8/10 Good

Mary

Traveled with family
Liked: Cleanliness, staff & service
Hotel was so so. Our toilet didn’t run right our entire stay. Staff came and said they fixed it but it wasn’t fixed. Tank wouldn’t fill back up with water after flushing. We kept having to take the lid off the tank and messing with it until it would fill.
Stayed 5 nights in Dec 2023
Response from Nichole mercado on Dec 28, 2023
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best regards, Nichole Mercado

10/10 Excellent

Douglas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, clean, good value in Delray Beach
Very friendly staff, clean reasonable priced room and a great location. Only a short (0.9 mile) walk to the beach and tons of restaurants within a few blocks. You can stay here and not pay the "resort" fees that hotels closer to the beach charge.
Stayed 2 nights in Dec 2023
Response from Nichole mercado on Dec 23, 2023
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Nichole Mercado