Suite, 1 King Bed | Living area | 42-inch plasma TV with digital channels, TV, MP3 dock
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Reviews of Hyatt Place West Palm Beach/Downtown

3.5 out of 5
Hyatt Place West Palm Beach/Downtown
295 Lakeview Avenue, West Palm Beach, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 588 out of 1000 reviews" "
Rating 8 - Good. 221 out of 1000 reviews" "
Rating 6 - Okay. 92 out of 1000 reviews" "
Rating 4 - Poor. 56 out of 1000 reviews" "
Rating 2 - Terrible. 43 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Michal

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay, very convenient location. Just renovated rooms . I will highly recommend this place for everyone.
Stayed 2 nights in Apr 2024

8/10 Good

Edward

Business traveler
Wi-Fi did not function well. It was a problem. Kept getting excuses but problem never resolved. Other than this the hotel and staff were very good
Stayed 3 nights in Apr 2024

2/10 Terrible

Carey

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Becky

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast and easy check in. Very clean rooms. Nice lobby.
Stayed 1 night in Apr 2024

10/10 Excellent

Anna

I love the place this was my 4 th time staying there .
Stayed 2 nights in Mar 2024

10/10 Excellent

william, New York

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Aaron

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value for the location.
Stayed 2 nights in Mar 2024

8/10 Good

Jaimmie

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice clean place.
Stayed 4 nights in Mar 2024

8/10 Good

Lena

Liked: Cleanliness, amenities
Great location, but noisy at night with the traffic.
Stayed 2 nights in Mar 2024

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Clean hotel. Good location downtown west palm and close to Clematis st for restaurants.
Stayed 2 nights in Mar 2024

4/10 Poor

Abu

Traveled with family
Disliked: Staff & service, amenities
The hotel receptionist are not helpful to their guests. Maybe a bit too formal to make guests uncomfortable. They pretend to follow protocol then violet them to their benefit. I wanted to move to a different hotel because they lied about swimming pool during online reservation. we wanted a hotel with swimming pool. Instead of not checking in after knowing that we still stayed one night to save them a day charge but the hotel manager broke their promise not returning my second day charge after 2 months wait. so we paid $750 for one night without a swimming pool experience for my kids. This is not the American Hyatt service we expected. Liers and greedy with a face of high standards.
Stayed 2 nights in Dec 2023

2/10 Terrible

Frederick

Traveled with family
Disliked: Cleanliness, staff & service
We stayed for 4 nights and never had anyone change out towels, freshen up bed, or empty trash. I had to ask for TP.
Stayed 4 nights in Feb 2024

10/10 Excellent

Mary

Stayed 1 night in Feb 2024

8/10 Good

Craig

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay
Stayed 1 night in Feb 2024

6/10 Okay

Lilia

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Not $300 property for sure
Stayed 1 night in Dec 2023

10/10 Excellent

Karina, Bradenton

Stayed 1 night in Feb 2024

8/10 Good

Alejandro

Stayed 4 nights in Feb 2024

10/10 Excellent

Verified traveler

Business traveler
Stayed 1 night in Jan 2024

6/10 Okay

Conor

Liked: Staff & service, property conditions & facilities
Bit noisy and it feels a little dated. Room wasn’t serviced on second day. Not great value I thought.
Stayed 2 nights in Jan 2024

6/10 Okay

Frank

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Towels toilet paper tvs more like an interstate holidays inn then what i hoped for ftom a hyatt
Stayed 2 nights in Jan 2024

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Mohammad

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
We stayed there for 3 days and there was no daily service at least to make beds and clean the room let alone do the laundry for towels and linen Unacceptable also did not see this issue in the review before we booked
Stayed 3 nights in Jan 2024

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is so nice specially the girl at the bar Fernanda and the front desk! The hotel has a really nice breakfast included. Very good located you can walk everywhere from there.
Stayed 3 nights in Jan 2024

8/10 Good

Zachary

Stayed 4 nights in Jan 2024

6/10 Okay

Michelle

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities
It’s okay…for the price I would expect better hospitality.
Stayed 1 night in Jan 2024

10/10 Excellent

Carlos

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023

10/10 Excellent

Wright, Maspeth

Stayed 1 night in Jan 2024

8/10 Good

Hugh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Lindsi, Yakima

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was nice and the hotel was quiet and clean but what made the experience was Emilio at front desk. He truly went above and beyond for me.
Stayed 1 night in Dec 2023

10/10 Excellent

Hagop

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Cathleen Simone

Liked: Cleanliness
Stayed 2 nights in Dec 2023

10/10 Excellent

Dara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Matthew

Liked: Cleanliness
Stayed 1 night in Dec 2023

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Eva

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel close to beach and shipping and good restaurants. Staff very nice and helpful. Clean and big spaces
Stayed 4 nights in Dec 2023

10/10 Excellent

Alex

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

2/10 Terrible

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
We were charged parking $27 but promised the WiFi outage would clear during our stay. The WiFi didn’t ever come back on and were not offered a credit or at least refund for parking in consideration of the lack of WiFi. Our floor was sticky and the breakfast area and food was pretty dirty and not appetizing.
Stayed 1 night in Dec 2023

10/10 Excellent

Michal

Liked: Cleanliness, amenities
Stayed 3 nights in Dec 2023

10/10 Excellent

Jimiel

Stayed 1 night in Dec 2023

10/10 Excellent

Jaroslaw

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, clean. Nice rooms.
Stayed 4 nights in Dec 2023

10/10 Excellent

William G

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Ayme

Stayed 2 nights in Dec 2023

10/10 Excellent

Andy

Stayed 3 nights in Dec 2023

10/10 Excellent

Diontre

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel. Seems to be new. Wonderful location they do charge for parking, but parking is relatively easy. I would highly recommend.
Stayed 1 night in Dec 2023

10/10 Excellent

Zaria

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Personnel seemed lost without the proper training. The Manager had to come to the front desk to check me our while there were three other employees watching
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveler

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Bin, Westport

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice facility, good location, clean, service good, front desk nice. breakfast taste good. just some times a bit hard to find a table for 4 during the morning busy hours.
Stayed 3 nights in Nov 2023

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was a great location, reception & bar staff so friendly. Only negative was 7 nights stay and room was only serviced twice, once after I asked.
Stayed 7 nights in Nov 2023