Ratings based on 515 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
97% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from baltimore, md

Would stay again

Posted Aug 21, 2015
Hotel was pretty up to date, clean and staff was very friendly. In walking distant to City Place where there are many restaurants and stores. Beach is not in walking distance but the hotel shuttle does take you to and from the beach. Overall nice stay, only con is that the halls and bedrooms had sort of a damp smell. Overall I would stay again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to city place. Three block away.

Posted Aug 10, 2015
Had a good time. All was perfect. The morning breakfast is awesome. Something you don't find in all American hotels.
4 out of 5
Recommended
for Everyone
by A verified traveler from Montreal

Au centre de tout!

Posted Aug 2, 2015
Pros: Le personnel, c'est neuf et prope!
Cons: Le déjeuner pourrait être mieux et j'ai pas aimé payer pour 20$/jour pour le stationnement .
Location: C'est très bien situé.
On peut marcher pour se rendre à la plage ou utiliser le service de navette. Le contre ville " City Place"le soir est très animé.
5 out of 5
Recommended
for Everyone
by A verified traveler from West Palm Beach

4th of July

Posted Jul 13, 2015
Pros: For us it was location location location!
Cons: From the feedback I got from my family, the stay could not have been more perfect!
Location: The family enjoyed the trolley, the close location to Clematis, and because they all live in the country, the fact that they were in a city made the t
I reserved 3 rooms for my family for 4th of July weekend. Everyone loved the hotel and the staff. They kept telling me how nice the hotel was and the rooms were amazing.
3 out of 5
Recommended
for Everyone
by A verified traveler

We came to West Palm Beach for a funeral

Posted Jul 12, 2015
The room service menu was non existent. We were told that if we ordered anything we would have to come down and pick up whatever they have available. We asked for 2 cheese platters to tie us over until we went out for dinner with our friends. After the longest wait in history, one of the young men behind the reservations counter showed up with two take out plastic containers. They were filled with crackers (no bread), no olives, no additional garnishes and a couple thin, thin, sliced of orange cheddar cheese and provolone. These were the slices that are rationed for sandwiches. We were charged $20.00 for two + tax. The next item. We were charged for parking a vehicle that we didn't have.
2 out of 5
by A verified traveler

Posted Jul 9, 2015
Very noisy AC unit so much so I had to switch it off to get any sleep.
3 out of 5
by A verified traveler

Posted Jul 9, 2015
Pros: Svært sentral plassering.
Cons: Alt interiør, frokosten..
Location: Rett ved Palm Beach, men også rett ved sentrum med City Place.
Helt ok konferansehotell. Ikke spesielt sjarmerende, bare ok. Noe nedslitt. Men meget bra sentral plassering, praktisk, og hyggelig personale.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jul 9, 2015
It is a nice hotel in the downtown and within walking distance to the beach. Room is clean. Staff is very nice. Breakfast is very good. The only thing it can be improved is to have a pool.
5 out of 5
Recommended
for Everyone
by A verified traveler from MI

Downtown Hotel

Posted Jul 2, 2015
Great hotel, extremely clean and comfortable rooms. Breakfast could be improved and staff was okay. One exit from outlet mall and close to high end shopping area as well.
4 out of 5
Recommended
for Everyone
by A verified traveler from florida

No room service

Posted Jun 22, 2015
The reason I didn't rate this hotel a 5 is because of the room service. They had signs offering a 24/7 made to order flat bread and when I asked to order one in the hotel lobby the rude front desk girl said "no, we don't have room service, it's just the two of us". False advertising is annoying.