Posted Aug 17, 2016
Service desk was excellent. The hotel club was a disaster. We went down and the entrance was filled what appeared to be employee's just hanging out. Maybe door personnel or bouncers but honestly they looked like a bunch of thugs. Smoking and just hanging out. Once we went in though it was a complete nightmare. I felt unsafe for myself and my date, It was if I just stepped into downtown Baltimore. We being Caucasian, the whole place was filled African Americans which in itself was not an issue, but you can tell we were not wanted. Everyone just looked at us and we felt very unwanted and uncomfortable.
I would and could expect that if I was in downtown Baltimore but "I wasn't" I was at Marriott and I have always loved Marriott not just because of there high standards for themselves and there property but you know what your gonna get at Marriott. A great room for a fair price in a safe and comfortable environment.
My date and myself did not get that feeling this visit. The room was ok, not Marriott standard by any means. The hallways smelt stale and moldy. The bed however was very comfortable and we did get a good nights sleep which is what we came for. I honestly will reconsider using Marriott in the future only because now I am worried that there standards may have dropped.