Ratings based on 219 Verified Reviews

3.8 out of 5
79% of guests recommend
4.2 Room cleanliness
3.9 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Memphis

Friendly staff

Posted Jan 28, 2017
Food is excellent. We had the homemade pizza, hamburgers, surf and turf-even breakfast was delicious. Check out the exotic birds in cages around the restaurant and pool areas. We also had a very nice massage. The beach is right behind the resort and there is a short walk you can take to the end of the island and watch large waves roll in.
Comment from Hotel Management
Jan 30, 2017 by Guest Relations Manager, Hotel Management
Thank you, Deb, for your wonderful online review. It was an absolute pleasure to have you with us. You were able to indulge in some good food, enjoy our amenities, as well as feel comfortable in our spacious units. We definitely hope to welcome you back to our resort for another memorable Florida vacation. Till next time!
4 out of 5
Recommended
for Everyone
by A verified traveler from Montreal

Still a pleasant place. And beach is great.

Posted Dec 20, 2016
We had happy visits here maybe 25 years ago when it was the new Embassy Suites. Today it is a bit dated and tired but still a good place to stay. Particularly if you can get a north, south or ocean facing suite. Food, drink and music across the way at Johnny Longboat is a big plus. Walkability to local shops & marina is very good; unlike for most condos on Singer Island which are further away. The sugary holly jolly music unfortunately adds to the time warp effect. And be aware of the "time share hustle" from the so called "public relations desk". The front desk staff were really great, however.
Comment from Hotel Management
Dec 21, 2016 by Guest Relations Manager, Hotel Management
We appreciate the time you took to share your comments with us. We are happy to know that your overall experience was pleasant and that you had a great time at the beach. We apologize for any inconvenience you encountered and we hope to welcome you back for another pleasant stay at the Palm Beach Shores resort.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 5, 2016
Pros: Location on beach
Cons: Cost of food and beach chairs
Location: Excellent Mexican restaurant in walking distance from hotel
Hotel was clean and located right on beach. Staff was cordial but not overly friendly. Cost of using amenities on beach were very high. Plan on spending over $30/day for use of beach chairs.
Comment from Hotel Management
Dec 5, 2016 by Guest Relations Manager, Hotel Management
Thanks for your review. We are sorry for the inconvenience you encountered at the beach. As stated on our resort’s website: Guests may use their own beach equipment on the north or south side of the resort, within the resort’s private beach area that offer food and beverage service. A private beach vendor is available to supply guests with safety-approved equipment at an additional charge. We are sorry if that was an inconvenience for you. We hope, however, that you were able to enjoy your time in Sunny Florida.
4 out of 5
by A verified traveler

Great resort, less than desirable employees.

Posted Nov 20, 2016 on Hotels
Would have been five stars, but a few of the staff members were surprisingly rude. Might be due to it being a timeshare resort, and we were just regular renters, but you'd still expect a bit more smiling and less snappy responses for simple questions.
Comment from Hotel Management
Nov 22, 2016 by General Manager, Hotel Management
Thank you for coming to Palm Beach Shores Resort for your winter vacation. It was a pleasure having you with us. We are thrilled to learn that you liked our resort and its accommodations. We are sorry if you found our staff members to be rude. They are trained to be as friendly and helpful as they can be. We hope you choose to return to our resort again in the future, so that we may exceed all of your expectations.
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Nice condo like hotel right on the beach.

Posted Oct 27, 2016
Pros: Clean and comfortable rooms. Close to the beach and nice pool area. Close to descent bars and restaurants (within walking distance).
Cons: It is a little outdated.
Location: Nice bars and restaurants within walking distance. Beach is at your backdoor. A beautiful state park and deep sea fishing only few miles away.
We had the opportunity to stay here right after Hurricane Mathew. Luckily Palm Beach area didn't get hit too hard. Palm Beach Shores resort and Vacation Villas is geared towards time shares so we weren't sure how this was going to turn out but what a great place. It is definitely a little older but the rooms are clean, the bed comfy and the staff very, very nice. We were In town for a wedding and it was great staying in a place with a kitchen, a separate bedroom, huge bathroom and a balcony.. and the best part...the beach right in your backyard. We were never bothered by staff looking to sell us a time share or anything else. When we first arrived they asked us to attend the free breakfast so we could get $100 and also gave us coupon for free drinks. We just told them we were weren't interested (we wouldn't be around) and that was that. I'm not sure where all the haters are coming from but, go to the breakfast if you are interested in a time share. It you're not, just don't go. The staff was exceptional nice!! We did have to pay for parking ($49 for the week) but that includes valet parking. This is not a very fancy place but nice and layed back. The pool area is nice with a bar and places to eat outside (including poolside service). This place seems to attract a nice diverse group of people and we really did enjoy our stay. Would definitely go back!!
Comment from Hotel Management
Oct 28, 2016 by Guest Relations Manager, Hotel Management
Thank you for sharing this nice review about your recent stay with us. It’s always a pleasure to provide quality service and a great environment ideal for our guests and owners to just enjoy and relax in. We are so happy with your satisfaction with all that we have to offer and for knowing that you will definitely be returning. That is awesome! Thank you again for the great review and we would love to welcome you back for another great time in South Florida.
5 out of 5
Recommended
for Everyone
by A verified traveler from florida

Islands best

Posted Oct 24, 2016
Pros: Everything from the door man and beyond.
Cons: Makes you feel like your home
Location: Location is the best on the island,just go and find out for yourself!!
Comfortable clean and friendly!!!The staff is like family!!!love it love it love it.My wife and I have stayed at almost everywhere on the island,for a lot more money !None of them compare to the the palm beach shores resort!Go see Joseph in the tiki hut or Marco in the islander restaurant for the best time of your life.We will be back asap!!!!!!
Comment from Hotel Management
Oct 25, 2016 by Guest Relations Manager, Hotel Management
Thank you, Dorison, for the great 5-star review on our resort. We are very satisfied to hear how pleased you were with your stay and that our staff made you feel at home. Thank you for choosing Palm Beach Shores Resort for your Florida vacation and for letting us know that you will be returning. We can’t wait to have you back “Home.”
2 out of 5
by A verified traveler from fl

Doesn't match Internet expectations

Posted Sep 13, 2016 on CheapTickets
On arrival I knew immediately I was going to be disappointed. The way the Internet pictures and descriptions didn't match. One of the doorman was rude at best. The others very nice. I was told the price I paid was inclusive only to have a $28 balance upon checking out, for a safe I didn't use and parking which I parked myself the entire trip. The beds are not comfortable and the pillows are worse. Overall needs an upgrade. And island view is no view at all!! The bar right off of property was very noisy I hope it was karaoke if not they need new entertainment. The prices for drinks and food at the island tiki bar and grill are terrible.
Comment from Hotel Management
Sep 15, 2016 by Guest Relations Manager, Hotel Management
We are disappointed to know that you did not like our resort. We are sorry if our resort did not meet your expectations. This is not the kind of experience we want our guests to have. Your comments have been sent to the General Manager for further review. We wish you better travel stays for the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from yonkers n y

nice hotel

Posted Sep 1, 2016
Pros: every thing nie restarant
Cons: nothing
Location: went for an alligator ride and rapid water park
everyone was nice had a nice time the restaruant was nice pool was beautiful
Comment from Hotel Management
Sep 1, 2016 by Guest Relations Manager, Hotel Management
Thank you for your comments, Wilma. Thank you for the 5-star review, too. We are delighted to read that you liked our resort and that you were able to enjoy the location and restaurants nearby. We look forward to serving you again the next time you come to Florida.
2 out of 5
by A verified traveler from New Jersey

Old hotel

Posted Aug 11, 2016
The hotel is older. But they try to keep it up. After they cleaned the room they didn't replace the towels. So we only had one towel in the bathroom. I had to wait a while to get towels. They closed the small pool that there in the afternoon. I had the room next to the pool equipment could not change it. I paid 200 + per night to hear the pool equipment. If you don't valet your car you have to park on the side of the building where when it rains you get soaking wet by the the time you get to the entrance in the front. There is no side entrance for guests. This place is worth 50 dollars a night.
Comment from Hotel Management
Aug 15, 2016 by Guest Relations Manager, Hotel Management
Thank you for coming to our resort, Will. We are sorry for the negative experience you had at Palm Beach Shores Resort. We apologize if our resort did not meet your expectations and we wish you better vacations for the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from west orange NJ

Worth it !!

Posted Jul 25, 2016
After reading some of the reviews, I was a little sceptical being that the hotel is a time share. Well, that wasn't the case at all. We didn't get bothered at all by salesmen. The hotel staff was very friendly but the front desk staff could have been a little more accommodating. The room was clean and comfortable but you can tell that the good rooms were reserved for the people who owned a time share ( this was apparent by our view...not of the ocean but of some bushes next to the pool!). The pool was clean and there was live entertainment every day poolside. All in all our stay was enjoyable and would stay there again.
Comment from Hotel Management
Jul 26, 2016 by Guest Relations Manager, Hotel Management
Thank you, Dan, for coming to our resort. We are glad you found our resort to be “Worth it!” Your satisfaction with our rooms, accommodations, and amenities means the world to us and we hope to see you again soon for another memorable vacation in Florida.