Ratings based on 907 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
99% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient location

Posted Feb 8, 2016
Pros: easy access to I-95;
Cons: My sink did not drain well however in fairness to hotel, I did not notify them as I was not in my room very much
Overall very nice stay; King suite was big for amount paid; bed was comfortable; would have been nice if coffee maker was updated
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Great hotel for a 2.5 star!

Posted Feb 8, 2016
Pros: The breadfast was good, muffins, croissants, waffles, nuts, juices, eggs and a lot of different stuff
Cons: The a/c make noises
Location: gas stations and fast food restaurant but very near by of i-95!
Really nice hotel, clean, safe, great location (near i-95) and the buffet breakfast one of a kind! Normally this category of hotel have coffe, eggs, juice and cereal however here they have very good variety and great food! I really recomended!
Comment from Hotel Management
Feb 9, 2016 by donmcnew, Hotel Management
Clau, Thank you for this great review. I am very glad you enjoyed your stay and that you liked the variety of our breakfast. We hope to see you again soon. Sincerely, Don McNew General Manager
1 out of 5
by A verified traveler from Florida

We couldn't sleep all night

Posted Feb 2, 2016
We couldn't sleep all night. The beds and pillows were horrible. People making noises in the hallway. Also you can hear the bathrooms and showers in the other rooms. The Hotel looks good, but you can't judge it's book by its cover. The room was $234.00, we've stayed in Disney Hotels for $99.00 so much more comfortable. My 10'yr old son, said he would have rather sleep in an air mattress. My poor daughter had cheerleading competition the next day and she was exhausted from not sleeping all night.worst experience.
Comment from Hotel Management
Feb 6, 2016 by donmcnew, Hotel Management
Dear Jessica, Thank you for your feedback. I truly regret to learn that you were not comfortable at our hotel. We strive to provide great service and comfortable room. I truly apologize that this was not the case for your family. I have shared you comments with my leadership team to find a solution to ensure this does not happen in the future. Again, I apologize for any inconvenience that you and your family had to endure. Sincerely, Don McNew General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from M

Buena opción para un presupuesto bajo

Posted Dec 26, 2015
Pequeños detalles como un lavabo tapado, un extractor de aire en el baño sin funcionar o llegar a tu habitación después de estar 5 horas afuera y que no hayan limpiado la habitación restan puntos. Fuera de eso es una buena opción si su presupuesto es limitado y viajan en familia.
Comment from Hotel Management
Dec 30, 2015 by Don McNew, Hotel Management
Dear Guest, Thank you for taking the time to provide feedback. Our hotel is setup with exhaust pipes and that run off a roof top unit to pull air continuously. I will be sure to have my engineer inspect these units to ensure they are functioning properly. Additionally, next time you are staying please let us know if there is a time of return that we should have your service completed by, and we will be sure to schedule accordingly. I apologize for any inconvenience this may have caused. Sincerely, Don McNew General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Nice hotel close to highway

Posted Dec 7, 2015
Overall my experience was very good. The staff was attentive and kind and I love the location.
Comment from Hotel Management
Dec 11, 2015 by DonMcNew, Hotel Management
Dear Iris, I am so glad you had an enjoyable stay at the SpringHill Suites West Palm Beach. Great to read that you love the location. We hope to see you again soon. Sincerely, Don McNew General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Very impressed

Posted Nov 25, 2015
I was very happy with the room, it's cleanliness, staff, and accessability to roads. My only complaint is that there were no places to eat close by that were open late except a couple of fast food joints. Other than that, it is a great place and I will definitely come again.
Comment from Hotel Management
Nov 27, 2015 by donmcnew, Hotel Management
Dear Guest, Thank you for this great review. We are pleased that you enjoyed your stay and we hope to serve you again soon. Sincerely, Don McNew General Manager
5 out of 5
Recommended
for Business Travelers
by don

Posted Oct 24, 2015 on Hotels
When we checked in, the guy at the desk went out of his way to help us find a place to eat. Loved the service. Thank you!!
Comment from Hotel Management
Jan 2, 2016 by Don, Hotel Management
Don, Thank you very much for letting me know about the service my staff at the SpringHill Suites West Palm Beach was able to provide. I will be sure to share you comments with the team. We hope to serve you again, soon. Sincerely, Don McNew
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel

Posted Oct 22, 2015
Hotel clean with very good facilities. Excellent room. Friendly and very helpful staff. Good breakfast buffet.
Comment from Hotel Management
Oct 26, 2015 by Don McNew, Hotel Management
Dear Guest, Thank you for taking the time to review your recent stay at SpringHill Suites West Palm Beach. We are glad you enjoyed your stay. So happy that the 30% larger room and complimentary breakfast added to your enjoyment. We hope to have the opportunity to serve you again soon. Sincerely, Don McNew General Manager
4 out of 5
Recommended
for Families
by A verified traveler

Posted Oct 19, 2015 on Hotels
Comment from Hotel Management
Dec 26, 2015 by Don, Hotel Management
Thank you for this review.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel and Amazing Staff

Posted Oct 18, 2015
From the time I arrived to the time I left everything about my experience was amazing.. the staff, the room, the coffee...awesome! :) Let's not forget the delicious Blueberry Muffins that melt in your mouth in the morning! Love it here... would definitely recommend staying here.
Comment from Hotel Management
Oct 21, 2015 by Don McNew, Hotel Management
Thomas, Thank you for taking the time to provide feedback of your stay at SpringHill Suites West Palm Beach. Glad you enjoyed the accommodations and the blueberry muffins. We hope to serve you agian soon. Sincerely, Don McNew General Manager