Suite, 1 Bedroom | Living area | LCD TV
Check availability

Reviews of The Chesterfield Palm Beach

3.5 out of 5
The Chesterfield Palm Beach
363 Cocoanut Row, Palm Beach, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 445 out of 733 reviews" "
Rating 8 - Good. 202 out of 733 reviews" "
Rating 6 - Okay. 46 out of 733 reviews" "
Rating 4 - Poor. 28 out of 733 reviews" "
Rating 2 - Terrible. 12 out of 733 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Cici

Stayed 1 night in Aug 2022

10/10 Excellent

oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the leafy wallpaper and monkey paintings in the halls/elevators. My room was quiet, bright, and clean, with pretty turquoise tables and white sheets/bed cover. The only thing that was odd was the smell of cooked cabbage near the elevators. But I loved my stay.
Stayed 1 night in Aug 2022

6/10 Okay

Camila

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2022

4/10 Poor

Anjali, New York

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2022

10/10 Excellent

mary anne

Stayed 2 nights in Aug 2022

10/10 Excellent

oscar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time, the bar is very fun and the food is good. the service is very good and warm.
Stayed 1 night in Jul 2022

10/10 Excellent

Colleen

Stayed 2 nights in Jul 2022

10/10 Excellent

Mauro, PORTLAND

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly
Stayed 1 night in Jul 2022

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

4/10 Poor

Michael

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
Pros - - staff was nice - provides beach towels and umbrellas - walkable distance to the beach and shops & restaurants at worth avenue. Cons - - Room smelled horrible (had a hard time falling asleep) - Carpet was sticky - Saw few ants on the tables. The ants multiplied by hundreds when food was on the table. I would not recommend this hotel. I hope they deep clean all the rooms/hotel thoroughly and maintain it properly.
Stayed 2 nights in Jul 2022

10/10 Excellent

Gerald

Traveled with group
Liked: Cleanliness, staff & service, room comfort
this is a very charming old hotel quite nice location very quiet. I would stay again.
Stayed 1 night in Jun 2022
Response from Dale Lopez- Reservations Manager on Jun 30, 2022
Thank you for the great review. We look forward to your return to beautiful Palm Beach

10/10 Excellent

Virginia, Pensacola

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This charming boutique hotel was easy to navigate, comfortable and accommodating. It has a coziness that induces relaxation. Thanks for making it a treat! I appreciated the late checkout also as my departing flight was delayed.
Stayed 2 nights in Jun 2022
Response from Dale Lopez- Reservations Manager on Jun 21, 2022
Thank you for your kind comments. I am so glad that you had a great stay with us. We look forward to your return to beautiful Palm Beach

10/10 Excellent

Peter

Stayed 7 nights in Mar 2022

10/10 Excellent

Kerre

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Jun 2022
Response from Dale Lopez- Reservations Manager on Jun 9, 2022
Thank you for the great review. We look forward to your next stay in beautiful Palm Beach.

10/10 Excellent

Hayley

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay! Fantastic service from the moment I pulled my car up to the entrance. The room was spacious (a suite) and immaculate. Comfortable bed. Zero noise heard from other hotel visitors. The pool was gorgeous. It's the perfect location to walk to restaurants, shops and beaches in Palm Beach. Also, very dog friendly which is a big plus for me. Oh, and the bar with fantastic live music by Bill was so much fun! Zero complaints. Highly recommend!
Stayed 1 night in May 2022
Response from Dale Lopez- Reservations Manager on Jun 21, 2022
Thank you for the great review. We look forward to welcoming you back to beautiful Palm Beach

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2022

10/10 Excellent

Eduard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service!
Stayed 3 nights in May 2022
Response from Emmie John reservation on May 16, 2022
Good afternoon Eduard, Thanks for the rating glade you had an excellent stay here with us .

10/10 Excellent

Marie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and peaceful. Staff attentive and personable. Great for a peaceful getaway. Lounge and dining make it convenient for a short stay. Pool area is quiet and relaxing. A nice retreat from hustle and bustle. Shopping and parks nearby. Easy Uber ride to West Palm Beach if you want more urban attractions.
Stayed 3 nights in Apr 2022
Response from Jesse Walters, Reservations on May 9, 2022
Hi Marie! Thanks for the great score. We're glad you had an enjoyable time in Palm Beach.

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small and elegant
Stayed 2 nights in Apr 2022
Response from Jesse Walters, Reservations on Apr 29, 2022
Thank you Richard. We appreciate the perfect score as well as your patronage. I hope that you have a nice weekend.

6/10 Okay

Shruti, Hoboken

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was perfect for Palm Beach and West Palm Beach. Hotel staff was fantastic and pool was nice. However, while comparable for PB area, it was very expensive and I would suggest staying in West Palm Beach and going over there to visit.
Stayed 3 nights in Apr 2022
Response from Jesse Walters, Reservations on Apr 15, 2022
Good morning Mr. Shruti. Thank you for staying with us and sharing your thoughts. Now that High Season in Palm Beach is coming to a close, you and other guests will hopefully find our rates to be more manageable. Best wishes.

10/10 Excellent

Herbert, Palm City

Stayed 2 nights in Apr 2022

10/10 Excellent

Renee, Cheshire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly!
Stayed 2 nights in Mar 2022
Response from Jesse Walters, Reservations on Mar 31, 2022
Good morning Renee: Thank you for the perfect score and kind words. I hope you have a very nice weekend.

10/10 Excellent

Dana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shop til you drop!
Perfect location if you’re going to PB for a shopping spree & fabulous meals - everything else is within walking distance or a short drive.
Stayed 3 nights in Mar 2022
Response from Jesse Walters, Reservations on Mar 14, 2022
Good morning Ms. Dana and thank you so much for the perfect score! We really appreciate your business and taking the time to rate us.

10/10 Excellent

Ellen

Stayed 1 night in Mar 2022
Response from Jesse Walters, Reservations on Mar 14, 2022
Hello Ellen and thank you for the perfect score! We're glad that you had such a good experience and hope that you will have reason to return to Palm Beach.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Jesse Walters, Reservations on Mar 7, 2022
Thank you so much for staying with us and for taking the time to review the hotel. Best wishes.

8/10 Good

Richard

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Feb 2022

6/10 Okay

John

Stayed 1 night in Feb 2022

10/10 Excellent

Tim

Stayed 3 nights in Feb 2022

4/10 Poor

Sarah

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Basically a rundown Holiday Inn. The furniture in the lobby had large holes in the fabric, it was so old and worn out! The carpet in our room was dingy and had been clumsily patched. The closets smelled moldy. This place is about 25 years past its "4 star" status - doesn't live up to its location. Time for a renovation!
Stayed 3 nights in Feb 2022
Response from Jesse Walters, Reservations on Feb 15, 2022
Good morning Sarah: Thank you for staying with us as well as for sharing your thoughts with us. I am very sorry that you were disappointed in our hotel but all feedback is valued. Best wishes.

8/10 Good

Paul

Traveled with family
Liked: Cleanliness, staff & service
location close to facilities
Stayed 2 nights in Jan 2022
Response from Jesse Walters, Reservations on Feb 9, 2022
Thank you Paul for taking the time to rate us as well as for staying with us.

10/10 Excellent

Margaret

Stayed 5 nights in Jan 2022
Response from Jesse Walters, Reservations on Jan 20, 2022
Thank you so much for the perfect rating! I will share your response with our staff.

10/10 Excellent

Beatriz

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old World Charm in the heart of Palm Beach
Charming typical Palm Beach old world place. Elegant decor and attention to detail. Warm welcoming staff. Wonderful piano bar with amazing musician. Delightful stay and location.
Stayed 1 night in Jan 2022
Response from Jesse Walters, Reservations on Jan 20, 2022
Thank you so much! It makes us happy when our guests are happy!

8/10 Good

robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2021
Response from Jesse Walters, Reservations on Dec 8, 2021
Thanks so much for taking the time to review us as well as for being our guest!

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2021

8/10 Good

Daile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Jesse Walters, Reservations on Sep 28, 2021
Thank you Daile for the high score and for staying with us!

10/10 Excellent

Teresa

Stayed 3 nights in Aug 2021

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Overpriced old Palm Beach hotel. Tiny rooms with few amenities
Stayed 3 nights in Jul 2021
Response from Dale Lopez- Reservations Manager on Jul 30, 2021
Thank you for your feedback. I do hope you return to beautiful Palm Beach in the near future.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying at this hotel. It’s a beautiful quiet relaxing stay as always. Staff is overall very kind especially the bartender Candy, she is the best ever!! A few of the waiters were a little preoccupied but overall a great experience. The pool is wonderful and is a very relaxing setting. We love the Leopard Lounge, it’s always a great time. We will definitely be back soon!
Stayed 3 nights in Jul 2021
Response from Dale Lopez- Reservations Manager on Jul 29, 2021
Thank you for your feedback. We look forward to your return to beautiful Palm Beach!

10/10 Excellent

Verified traveler

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice Dog friendly hotel. Our 3rd year here celebrating the 4th of July.
Stayed 3 nights in Jul 2021

8/10 Good

Meredith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent. Rooms are small but plenty of drawer space and bed was super comfortable. If you are spending the day in your room while in Palm Beach then something is wrong with you. I like the pool and hot tub
Stayed 2 nights in Jun 2021
Response from Dale Lopez- Reservations Manager on Jul 1, 2021
Thank you for the great review. We look forward to your next stay in beautiful Palm Beach.

2/10 Terrible

Dorothy

Business traveler
Disliked: Staff & service, room comfort
Stayed 6 nights in Jun 2021
Response from Dale Lopez- Reservations Manager on Jun 30, 2021
Thank you for your feedback. I'm sorry to see the rating you've given the hotel. We'd love the chance to go over your stay and what can be improved.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The level of service is amazing
Stayed 5 nights in Jun 2021
Response from Jesse Walters, Reservations on Jun 28, 2021
Thank you for the perfect score and for staying with us! We're glad that you had such an enjoyable visit with us.

10/10 Excellent

Anastasia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, nice bar and restaurant. Relaxing pool area.
Stayed 2 nights in Jun 2021
Response from Jesse Walters, Reservations on Jun 16, 2021
Good morning Anastasia: Thank you for the perfect rating. We're glad that you enjoyed the Leopard Lounge. Thanks for staying with us!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness
Since our last visit we found food prices too high. $28 for a hamburger is exceedingly high, Bottle of beer $9? So it appears they are trying to make up for lost revenues. Room rates were high.Their Courtyard dining is uncomfortable due to lack of ventilation and is a stale air hot zone. They replaced the old fans with wand fans which do not provide adequate cooling. Evenings in the Leopard lounge get rather noisy and the non resident visitors appeared to be older men with young hookers. Reception staff not as friendly as in the past, Wait staff some were good others not professional expected from a Carnation hotel. Overall this visit was not as pleasing as past visits. much more expensive. So may start to look at other Palm Beach hotel options in the future.
Stayed 3 nights in Jun 2021
Response from Jesse Walters, Reservations on Jun 16, 2021
Good morning. Thank you for rating us a 4 and for staying with us. We were disappointed to read that you were less than satisfied. Your comments are taken seriously. If you would care to discuss these in more detail please call me at the hotel.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an old world hotel....and because I grew up in an old world , I like the familiar feel of it.
Stayed 2 nights in Jun 2021
Response from Jesse Walters, Reservations on Jun 5, 2021
Thank you for the perfect score and the kind words. We appreciate your staying with us and hope that your travels bring you back to Palm Beach soon.

10/10 Excellent

Kara

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Jesse Walters, Reservations on Jun 2, 2021
Good morning Kara. Thanks for the perfect rating and for staying with us. We're glad that you had such a good experience and hope that your travels bring you back to Palm Beach soon.

2/10 Terrible

Verified traveler

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Our room was situated above the cafe and leopard bar. The walls were paper thin and it caused 3 sleepless nights with no rooms available to relocate to.
Stayed 3 nights in May 2021
Response from Jesse Walters, Reservations on May 17, 2021
We are so sorry that you did not enjoy your stay. Please call us if you would like to discuss this further. Thank you.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location, comfortably room, good pool and fun bar.
Stayed 3 nights in May 2021
Response from Jesse Walters, Reservations on May 14, 2021
Thanks so much for the perfect rating and kind words! We're glad that you enjoyed the Leopard Lounge and are appreciative of your business.