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The Upper Level - A Hotel Alternative

Star Rating
3 out of 5

Information

Reviews

4.1 / 5Very Good
98 reviews

Amenities

  • Free WiFi
  • Free Parking
  • Pet Friendly
  • Air Conditioning

Map

What's nearby

  • Popular Location
    Clematis Street
    11 min walk
  • Popular Location
    Henry Morrison Flagler Museum
    3 min drive
  • Restaurant
    Mediterranean Market
    7 min walk
  • Restaurant
    Leila
    13 min walk
  • Airport
    West Palm Beach, FL (PBI-Palm Beach Intl.)
    8 min drive

Book online or call:

1-800-238-0767

Your dates need to occur after 2019-12-13. Try updating your dates to see prices for your trip.

    About this area

    West Palm Beach

    Located in West Palm Beach, The Upper Level - A Hotel Alternative is in the city center and by the ocean. CityPlace and Clematis Street are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Palm Beach Zoo & Conservation Society and Rapids Water Park. Traveling with kids? Consider Playmobil Fun Park and South Florida Fair.

    Visit our West Palm Beach travel guide
    4.2/5 guest location rating

    Guests like it for

    • Easy parking (10 reviews)
    • Safe (7 reviews)
    • Walkable (6 reviews)

    What's nearby

    • Popular Location
      Clematis Street - 11 min walk
    • Popular Location
      Henry Morrison Flagler Museum - 3 min drive
    • Popular Location
      CityPlace - 3 min drive
    • Popular Location
      Breakers Ocean Golf Course - 3 min drive
    • Popular Location
      Kravis Center For The Performing Arts - 3 min drive

    Getting around

    • West Palm Beach Station - 2 min drive
    • West Palm Beach, FL (PBI-Palm Beach Intl.) - 12 min drive

    Restaurants

    • Mediterranean Market — 7 min walk
    • Leila — 13 min walk
    • O'Shea's Pub — 16 min walk
    • Pizza Girls — 17 min walk
    • Sloan's — 17 min walk

    About this property

    The Upper Level - A Hotel Alternative

    This guesthouse features coffee/tea in a common area, concierge services, and dry cleaning. Free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk, and a free grocery shopping service are onsite. All 10 shared rooms feature free WiFi and pillowtop beds. Comforts include Egyptian cotton sheets and down comforters, and guests will also find conveniences like refrigerators and coffee makers. Private bathrooms are not ensuite.

    Property amenities

    Internet

    • Available in all rooms: Free WiFi
    • Available in some public areas: Free WiFi

    Parking and transportation

    • Free self parking
    • Free RV/bus/truck parking
    • Free nearby parking
    • Extended parking

    Food and drink

    • Coffee/tea in common area(s)

    Family friendly

    • Babysitting/childcare (surcharge)
    • Dry cleaning service
    • Free cribs/infant beds
    • Full-sized refrigerator
    • In-room child care (surcharge)
    • Laundry facilities
    • Microwave (on request)

    Conveniences

    • No elevators

    Guest services

    • 24-hour front desk
    • Concierge services
    • Daily housekeeping
    • Dry cleaning service
    • Free grocery shopping service
    • Laundry facilities
    • Multilingual staff
    • Turndown service

    Outdoors

    • Terrace

    More

    • Designated smoking areas

    Room amenities

    Bedroom

    • Air conditioning
    • Blackout drapes/curtains
    • Down comforter
    • Egyptian cotton sheets
    • Free cribs/infant beds
    • Pillow-top mattress
    • Premium bedding

    Bathroom

    • Bathrobes
    • Bathroom (detached)
    • Designer toiletries
    • Hair dryer (on request)
    • Shower

    Entertainment

    • 32-inch LED TV
    • Premium channels
    • Satellite channels

    Food and drink

    • Coffee/tea maker
    • Cookware/dishes/utensils
    • Free bottled water
    • Microwave (on request)
    • Minibar
    • Refrigerator
    • Shared kitchen
    • Stovetop

    Outdoor space

    • Balcony or patio

    More

    • Desk
    • Individually decorated
    • Individually furnished
    • Iron/ironing board (on request)
    • Safe
    • Shared accommodations
    • Turndown service

    Nearby things to do

    Activities

    4.1

    Very Good

    5 - Excellent
    48
    4 - Good
    30
    3 - Okay
    9
    2 - Mediocre
    3
    1 - Poor
    8
    4.5
    Cleanliness
    4.5
    Service and Staff
    4.2
    Property condition

    1/5

    • Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

    DO NOT STAY HERE

    This was not a hotel. bad neighborhood and we could not even get in to check in. no answer when we called. homeless sleeping out front and no markings on door. we drove past it 3 times. we had to pay $170 at another hotel.

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    4/5 Good

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Not your typical hotel.

    I have very mixed feelings about how to rate this hotel. It is obvious that a lot of work went into updating the decor, the staff was extremely friendly, and the room was clean and spacious. I've also never seen a hotel TV that offered every single premium movie channel. However, I wasn't really crazy about sharing a bathroom (although it wasn't a problem). And a storefront entrance with a one floor walk up does not create the best first impression. I think it would have been a better experience if we had been staying for a few days.

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    the new gold standard in lodging

    This was an absolute hidden gem. From the moment you walk in (must have reservation, no street traffic), you are greeted and swept off your feet by a very personalized and constantly attentive yet unintrusive staff. Every room is different, the decor is in a league of its own as the energy flows.from one area to another. Every area has its own sounds and ambiance yet they do not compete. The artwork is all commissioned by a local artist, each piece invoking its own emotional response. this was a unique experience where one can meet new people, see a whole new level of service and maybe even leave your comfort zone for a bit by enjoying the beautiful "outside shower" overlooking downtown......seriously, you can take a shower as you watch the hustle and bustle of downtown. if you are looking for a fresh experience in a true hotel alternative all while being wowed by the service and getting lost in the detail and style of your environment, this is a must book for your trip. one night and you will not be disappointed. So leave your shell and venture away from the cookie cutter esthetics of the chain hotels. Experience luxury, style, art, and superior service of a top end resort without the same old boundaries and you will see why this is the "Upper Level"

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    just awesome

    outstanding service and fantastic place with great comfort.

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