Friendly Staff Good location
Posted Sep 11, 2016
To many pets, old facilities. Good staff, clean but still smell Grasy and Old. Dark room, small bed for a couple . No good light in the bathroom. And the worst: for breakfast we have to walk like 2 blocks to another hotel ( spring hills ) that's own by Marriot also, doesn't say anything about that in the section where amenities are detailed
Comment from Hotel Management
Sep 14, 2016 by Hope, Hotel Management
Good Morning Friendly Staff Good Location,
Thank you for taking the time for sharing your experience with the Towne Place Suites. I apologize that your recent stay was not satisfactory and appreciate your feedback.
You’re a valued customer; everything we do is aimed at providing you
with an excellent hotel experience. I would like to apologize for inconvenience you experienced Our goal is to ensure that we have met your expectations of our hotel and its services. I am sorry that we did not live up to that expectation. Once again, please accept my apology. We would like to regain your trust and we hope you will allow us an opportunity to provide you with an exceptional guest experience when your travels bring you back to this area.