Ratings based on 558 Verified Reviews

4.4 out of 5
86% of guests recommend
4.1 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler from New Zealand

Great location and pool for an older crowd

Posted Oct 12, 2017
Pros: Beautiful tropical pool area. Complimentary punch and canapés at 5pm everyday was nice way to meet other guests. Huge hotel rooms.
Cons: Room furniture was run down and not quite as the website shows. For the price, I expected better presentation.
Location: Beach and other restaurants, shops nearby.
Service and facilities were top notch. Very relaxing pool areas. Room was a little dated and run down.
Comment from Hotel Management
Oct 21, 2017 by Wayne H , Hotel Management
Dear Paul, Thank you very much for staying with us and posting your review, we appreciate your feedback about the room you stayed in and I am sorry about the presentation concerns. On the other hand thank you for noticing our facilities and service, we are grateful to know you enjoyed these areas. Thank you again Paul, we appreciate your decision to stay with us
5 out of 5
Recommended
for Families
by A verified traveler from Sydney

unique, across from the beach lots to do.

Posted Oct 4, 2017
Pros: Great location, friendly staff.
Cons: The kitchen as we have young children and eating out not always possible.
Location: Central, beach just across the front door literally, can hear the waves at night, need a car to travel or book your tours.
We stayed for one week and thoroughly enjoyed it. The weather was perfect and the Reef house was wonderful. We hired a car (recommended) to explore around -the Daintree /Cape tribulation/Kuranda/The Table lands. Would definitely come back again.
Comment from Hotel Management
Oct 7, 2017 by Wayne H , Hotel Management
Hello Maddie and thank you very much for staying at the Reef House in Palm Cove. We are so pleased to know you enjoyed your stay with us and would come back some day in the future. Thank you again Maddie, we are looking forward to seeing you again.
3 out of 5
by A verified traveler

Great Location

Posted Aug 30, 2017
Pros: Great location and setting.
Cons: Cleaniness to the outsite areas and pools and general maintenance.
Great Location and setting but entering into the property car park and lift was very dirty, and complex is very tired and not well maintained and area out pool was dirty. There was no foxtel facilities which is usually a given with cheaper accommodations.
Comment from Hotel Management
Sep 29, 2017 by Wayne H , Hotel Management
Dear Guest, Thanks very much for staying with us and offering your feedback. We will certainly take your feedback on board and in an effort to improve. Thank you again for staying with us
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourrne

beautiful hotel close to the beach with 2 pools

Posted Aug 25, 2017
We had a wonderful time at the Reef House couldn't fault anything. Staff friendly, helpful & professional Rooms clean & and serviced daily Facilities second to none. Position perfect
Comment from Hotel Management
Sep 29, 2017 by Wayne H , Hotel Management
Dear Kerry and Richard, Thanks so much for your Expedia review, it is great to know you enjoyed your stay with us ! Take care and we hope you have the opportunity to return some day.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney, Australia

Mother/daughter winter break

Posted Aug 21, 2017
Absolutely perfect. Weather incredible, truly relaxing hotel, very pretty room, very helpful staff. Cocktails at 5 recommendation - chair layout near bar makes one feel you are interrupting a private conversation!
Comment from Hotel Management
Aug 25, 2017 by Wayne H , Hotel Management
Dear Rosalie, Thanks very much for staying with us and passing on your feedback. We are so pleased to know you enjoyed your stay. Please take care and I hope you have the opportunity to return again soon
4 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable stay

Posted Jul 27, 2017
We had a very comfortable family holiday for 7 nights at the Reef House. The heated outdoor pool was fantastic and provides both shade and sunshine at all times of the day. The hotel is a little tired and in need of an external makeover but if you can look past a few minor aesthetical flaws it is a great place to stay. The location is great right on the main strip.
Comment from Hotel Management
Aug 18, 2017 by Wayne H , Hotel Management
Dear Guest, Thank you for staying with us and posting your review. It is certainly great to know you had a comfortable stay with us. Our Colonial style Beach House is rich in history, tradition, ambiance and tranquility and we look forward to guests enjoying their experience with us.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Perfect location

Posted Jul 12, 2017
Really enjoyed our stay in Palm Cove. Hotel was faultless. Staff more than helpful and enthusiastic. Would definitely stay there again.
Comment from Hotel Management
Jul 15, 2017 by Wayne H, Hotel Management
Dear Vivienne, Thank you so much for staying with us and posting your review. Palm Cove is such a beautiful location and it is so pleasing to know you enjoyed your stay with us. Please take care and we hope you have the opportunity to stay with us again in the future
5 out of 5
Recommended
for Everyone
by A verified traveler from Euston NSW

Terrific position close to beach and shops.

Posted Jul 11, 2017 on Wotif
Had a wonderful time staff were friendly and helpful. Meals enjoyable and the area was great.
Comment from Hotel Management
Jul 15, 2017 by Wayne H , Hotel Management
Dear Lyn, Thank you so much for staying with and posting your review on Wotif. I just wanted to let you know that we really appreciate your decision to stay with us and we are so pleased to know you had an enjoyable stay. All the best Lyn and thank you again,
1 out of 5
by A verified traveler from smitj

Charged me twice for one nights accomadation .

Posted Jul 9, 2017 on Wotif
Didn't receive my refund until 5 days later. The day before my holiday ended. My budget was ruined for the rest of my holiday because they didn't give my 238 dollars back straight away.
Comment from Hotel Management
Jul 15, 2017 by Wayne H , Hotel Management
Dear Lisa, Thank you very much for staying with us and I am very sorry to hear about the problems you had in regards to the over charge. We should not have made this mistake and once again I do apologise. We made the refund as soon as the problem was bought to our attention. Thank you again Lisa, and I am sorry this mistake happened.
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne, Australia

Boutique hotel. Resort setting (colonial style)

Posted Jul 8, 2017
Pros: The 5pm drinks & canapes are a signature touch. A simple yet effective gesture and thoroughly delightful. It's an opportunity for guests to mingle.
Cons: Our room was marketed as a king size bed but was 2 single beds joined together & I could feel the hard ridge in my back every night! Disappointing
Location: Plenty of choice for eating. Some restaurants' food is expensive & average due to the high traffic through the area. It's like they don't have to try.
The Reef House has the appeal of an old colonial building. If you like boutique hotels rather than a high rise commercial chain with rooms lacking in character built just to make money as guests clock in and clock out then this is a good choice for you. There are about 60 rooms and apartments yet it retains the charm of the original build that goes back to the 1970s. Airy, light & an extensive white colour palette throughout creates a feeling that the entrance and dining areas are much older than their years - hence the charm of a colonial building with stunning Malaleuca and other large tree species majestically framing the entrance. Catherine one of the managers made guests feel welcome and was delightful when we had a few requests. Two swimming pools with different heating are good to spend some time at when guests want a change from the beach. The Brigadier room was ample for 2 people. The verandah swing is charming. There are larger rooms and suites for families that we looked at during our stay that were appealing.
Comment from Hotel Management
Jul 15, 2017 by Wayne H , Hotel Management
Dear KL, Thank you for staying with us and sharing your feedback. We really appreciate the time you have taken to tell fellow Expedia Travelers about your stay. It sounds like you were really able to settle into your Reef House experience and enjoy our form of Luxury. I appreciate your feedback about our bedding configuration, however next time please request a king bed. All beds are king size however some beds are as you have mentioned. I am sorry for the problems this caused you. Thank you again KL,